Help and support

ESET Mail Security contains troubleshooting tools and support information that will assist you in solving issues that you may encounter.


Search ESET Knowledgebase - The ESET Knowledgebase contains answers to the most frequently asked questions as well as recommended solutions for various issues. Regularly updated by ESET technical specialists, the Knowledgebase is the most powerful tool for resolving various types of problems.

Open help - Click this link to launch the ESET Mail Security help pages.

Find quick solution - Select this to find solutions to the most frequently encountered problems. We recommend that you read this section before contacting technical support.

Customer Care

Submit support request - If you cannot find an answer to your problem, you can also use this form located on the ESET website to quickly contact our Customer Care department.

Support Tools

Threat encyclopedia - Links to the ESET Threat Encyclopedia, which contains information about the dangers and symptoms of different types of infiltration.

ESET Log Collector - Links to the ESET Log Collector download page. Log Collector is an application that automatically collects information, such as configuration and logs from your server in order to help resolve issues more quickly. For more information about ESET Log Collector see Online help.

Virus signature database history - Links to ESET Virus radar, which contains information about versions of the ESET Virus signature database.

ESET Specialized cleaner - This cleaner automatically identifies and removes common malware infections, for more information please visit this ESET Knowledgebase article.

Product and License information

About ESET Mail Security - Displays information about your copy of ESET Mail Security.

Activate product / Manage license - Click to launch the Product activation window. Select one of the available methods to activate ESET Mail Security.