Submit support request

In order to provide assistance as quickly and accurate as possible, ESET requires information about your ESET Mail Security configuration, detailed system system information, running processes (ESET SysInspector log file) and registry data. ESET will only use this data to provide technical assistance to the customer.

When you submit the web form, your system configuration data will be submitted to ESET. Select Always submit this information to remember this action for this process. To submit the form without sending any data select Don't submit data and you can contact ESET customer care using the online support form.

This setting can also be configured from the Advanced setup window (press the F5 key on your keyboard). Click Tools > Diagnostics > Customer Care.

note_icon_note NOTE

If you choose to submit system data you must fill and submit the web form, otherwise your ticket will not be created and your system data will be lost.