Submit samples for analysis

The sample submission dialog enables you to send a file or a site to ESET for analysis and can be found in Tools > Submit sample for analysis. If you find a suspiciously behaving file on your computer or suspicious site on the Internet, you can submit it to the ESET Virus Lab for analysis. If the file turns out to be a malicious application or website, its detection will be added to an upcoming update.

Alternatively, you can submit the file by email. To do so, compress the file(s) using a program like WinRAR or WinZip, protect the archive with the password "infected" and send it to samples@eset.com. Please remember to use a descriptive subject and enclose as much information about the file as possible (for example, the website you downloaded it from).

note_icon_note NOTE

Before submitting a sample to ESET, make sure it meets one or more of the following criteria:

the file or website is not detected at all

the file or website is incorrectly detected as a threat

You will not receive a response unless further information is required for analysis.

Select the description from the Reason for submitting the sample drop-down menu that best fits your message:

Suspicious file

Suspicious site (a website that is infected by malware)

False positive file (file that is detected as an infection but are not infected)

False positive site

Other

File/Site - The path to the file or website you intend to submit.

Contact email - This contact email is sent along with suspicious files to ESET, and may be used to contact you if further information is required for analysis. Entering a contact email is optional. You will not get a response from ESET unless more information is required; since each day our servers receive tens of thousands of files, making it impossible to reply to all submissions.