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Customer Care

ESET Customer Care specialists are available to provide administrative assistance or technical support related to ESET Mobile Security or any other ESET product.

help-iconContact ESET Customer Care

To send a support request directly from your device:

1.Tap Menu hamburger_menu in the ESET Mobile Security main screen (or press the Menu button on your device).

2.Tap Customer Care.

3.Tap Customer Care to create a request for technical support.

4.Fill in all required fields. ESET Mobile Security includes advanced logging functionality to help diagnose potential technical issues.

5.To provide ESET with a detailed application log, make sure that Submit application log is selected (default).

6.Tap Submit to send your request.

7.An ESET Customer Care specialist will contact you at the email address you provided.


Application is unable to open or is not responding

To submit support request to ESET if ESET Mobile Security is not responding or you are unable to open it, go to Settings > Applications > ESET Mobile Security > Storage > Manage Storage. Click Customer care and fill in all required fields.