Security Password

Your Security Password is required to unlock your device access Anti-Theft, uninstall ESET Mobile Security or send SMS text commands (provided that you enabled this option when creating an SMS password).

The Security password you create needs to have a minimum of 4 characters and cannot contain empty spaces.

If you forget the Security password, try the following options:

Send a text message from a Trusted Friend's mobile number to your number. The message must be in the form: eset remote reset

If your device is connected to the Internet, request a password reset code by tapping Email on your locked device. An email containing the verification code will be delivered to the Google email account defined during the installation. Enter the verification code and a new password on your locked screen.

Reset the password from my.eset.com portal. After logging in, select your device, click Settings and enter a new password.

If your device is not connected to the Internet, fill out the form in this Knowledgebase article.

Contact ESET Customer Care if you are not able to send the aforementioned data.
 

Visit our Knowledgebase article to guide you through the steps of resetting your password or unlocking your device.

 

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Secure Password

To create a password that will be more secure, use a combination of lowercase letters, uppercase letters and numbers.

 

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SMS Features

To access features that use SMS services in ESET Mobile Security, you need to install the ESET SMS Tool application. For more information, visit the ESET SMS tool documentation or our knowledgebase article.