Login failed – common errors

No account with these credentials exists

The email address or password you entered does not match any ESET HOME account. Click Try again and type the correct email address and password.

To log in, you must create an ESET HOME account. If you do not have an ESET HOME account, click Try again > Create account or see Create a new ESET HOME account.

If you forgot your password, click Try again > I forgot my password and follow the on-screen steps or see I forgot my ESET HOME password.

Incorrect password

This error can occur if your ESET Internet Security is already connected to ESET HOME and you are making changes that require you to log in (for example, disabling Anti-Theft) and the password you entered does not match your account. Type the correct password and click Try again. If you are still unable to log in, click Try again > I forgot my password to reset your password and follow the on-screen steps or see I forgot my ESET HOME password.

The selected login option doesn't match your account

Your account is linked to your social media account. To log in to the ESET HOME click Continue with Google or Continue with Apple and log in to the appropriate account. After a successful login, you will be redirected to the ESET HOME confirmation web page. You can disconnect your social media account from your ESET HOME account on the ESET HOME portal.