Help and support

ESET Internet Security contains troubleshooting tools and support information that will help you solve issues that you may encounter.


Search ESET Knowledgebase – The ESET Knowledgebase contains answers to the most frequently asked questions as well as recommended solutions for various issues. Regularly updated by ESET technical specialists, the Knowledgebase is the most powerful tool for resolving various problems.

Open help – Click this link to launch the ESET Internet Security help pages.

Find quick solution – Click this link to find solutions to the most frequently encountered problems. We recommend that you read this section before contacting Technical Support.

ICON_CUSTOMER_CARE Technical Support

Submit support request – If you could not find an answer to your problem, you can use this form located on the ESET website to quickly contact our Technical Support department.

Details for Technical Support – When prompted, you can copy and send information to ESET Technical Support (such as product name, product version, operating system and processor type). Enable Advanced logging to create advanced logs for all available features in order to help developers diagnose and solve issues. Minimum logging verbosity is set to Diagnostic level. Advanced logging will be automatically disabled after two hours, unless you stop it earlier by clicking Stop advanced logging. When all logs are created, the notification window is displayed providing direct access to the Diagnostic folder with the created logs.


Threat encyclopedia – Links to the ESET Threat Encyclopedia, which contains information about the dangers and symptoms of different types of infiltration.

Detection Engine history – Links to ESET Virus radar, which contains information about each version of the ESET detection database (previously known as "virus signature database").

ESET Log Collector – Links to the ESET Knowledgebase article, where you can download ESET Log Collector, an application that automatically collects information and logs from a computer in order to help resolve issues more quickly. For more information see the ESET Log Collector online user guide.

ESET Specialized Cleaner – Removal tools for common malware infections, for more information please visit this ESET Knowledgebase article.

ICON_PRODUCT_INFORMATION Product and License Information

About ESET Internet Security – Displays information about your copy of ESET Internet Security.

Activate Product/Change License – Click to launch the activation window and activate your product.

Change product – Click to see if ESET Internet Security can be changed to a different product line with the current license.