Select sample for analysis

If you find a suspicious file on your computer or a suspicious site on the Internet, you can submit it to the ESET Research Lab for analysis.

important

Before submitting samples to ESET

Do not submit a sample unless it meets at least one of  the following criteria:

The sample is not detected by your ESET product at all

The sample is incorrectly detected as a threat

We do not accept your personal files (that you would like to scan for malware by ESET) as samples (ESET Research Lab does not perform on-demand scans for users)

Use a descriptive subject line and enclose as much information about the file as possible (for example, screenshot or the website you downloaded it from)

You can send a sample submission (a file or a website) to ESET for analysis by using one of these methods:

1.Use the sample submission form in your product. It is located in Tools > More tools > Submit sample for analysis.

2.Alternatively, you can submit the file by email. If you prefer this option, pack the file(s) using WinRAR/WinZIP, protect the archive with the password "infected" and send it to samples@eset.com.

3.To report spam, spam false positives or websites miscategorized by the Parental control module, please refer to our ESET Knowledgebase article.

In the Select sample for analysis form, select the description from the Reason for submitting the sample drop-down menu that best fits your message purpose:

Suspicious file

Suspicious site (a website that is infected by any malware)

False positive file (file that is detected as an infection but are not infected)

False positive site

Other

File/Site – The path to the file or website you intend to submit.

Contact email – This contact email is sent along with the suspicious files to ESET and may be used to contact you if further information is required for analysis. Entering a contact email is optional. Select Submit anonymously to leave it empty.

note

You may not get a response from ESET

You will not get a response from ESET unless more information is required from you. Each day our servers receive tens of thousands of files, making it impossible to reply to all submissions.

If the sample turns out to be a malicious application or website, its detection will be added to an upcoming ESET update.