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Troubleshooting ESET Inspect Web Console

The table below will give you some insight into the most common ESET Inspect Web Console login error messages and statuses:

Error message

Troubleshooting

validation-status-icon-error Unexpected authorization error.

Contact Customer Care.

validation-status-icon-error Login failed: Invalid username or password.

Make sure you typed your username and password correctly.

validation-status-icon-error Login failed: Please contact technical support for further assistance.

Verify that database is running and there are no connection issues. If that is not the case, contact Customer Care.

validation-status-icon-error Login failed: Cannot connect to ESET PROTECT On-Prem server host.

Verify that the ESET PROTECT On-Prem server is running and there are no connection issues.

note

Since the ESET Inspect Web Console uses a secure protocol (HTTPS), you may receive a warning in your web browser regarding an untrusted connection or a wrong security certificate (the exact wording of the message depends on the browser you use). The reason is that your browser wants you to verify the site's identity you are trying to access. If you are using Internet Explorer, click Continue to this website. With Firefox, click Advanced > Add Exception > Confirm Security Exception. In Google Chrome, click Advanced > Proceed to xxxx (unsafe). The xxxx is the hostname or IP address of the ESET Inspect Web Console you tried to visit.