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Troubleshooting the installation

important

ESET Inspect Server and ESET Inspect Connector write error logs to C:\ProgramData\ESET\Inspect Server\Logs\ respectively C:\ProgramData\ESET\Inspect Connector\Logs\.

If you use Windows Firewall as your default firewall, the installation creates necessary Windows Firewall rules for communication between ESET Inspect On-Prem components. If the Firewall is disabled or you use a third-party firewall, ensure that ports "80,443,8093,2223" are allowed.

To gather data on the installation process (both successful or failed installation), it is required to execute the installer package from an administrative command line along with some additional parameters: /L*Vx temp_log.txt

Below is a sample command to install ESET Inspect Server in silent mode and save logs to temp_log.txt:

To run GUI - Mode installation and collect logs, use:

example

msiexec /i "ei_server_nt32_ENU.msi" /L*Vx temp_log.txt"

example

msiexec /i "ei_server_nt32_ENU.msi" /q /L*Vx temp_log.txt P.DATABASEPASSWORD="yourDatabasePasswordHere"

The following is a sample command to install ESET Inspect Connector along with GUI mode and providing one optional parameter:

example

msiexec /i "ei_connector_nt32_ENU.msi" /L*Vx temp_log.txt /q P_HOSTNAME="localhost"