Troubleshooting the installation
ESET Inspect Server and ESET Inspect Connector write error logs to C:\ProgramData\ESET\Inspect Server\Logs\ respectively C:\ProgramData\ESET\Inspect Connector\Logs\. If you use Windows Firewall as your default firewall, the installation creates necessary Windows Firewall rules for communication between ESET Inspect On-Prem components. If the Firewall is disabled or you use a third-party firewall, ensure that ports "80,443,8093,2223" are allowed. |
To gather the data on the installation process (both successful or failed installation), it is required to execute the installer package from an administrative command line along with some additional parameters: /L*Vx temp_log.txt
Below is a sample command to install the ESET Inspect Server in silent mode and save logs to temp_log.txt:
To run GUI - Mode installation and collect logs, use:
msiexec /i "ei_server_nt32_ENU.msi" /L*Vx temp_log.txt" |
msiexec /i "ei_server_nt32_ENU.msi" /q /L*Vx temp_log.txt P.DATABASEPASSWORD="yourDatabasePasswordHere" |
The following is a sample command to install ESET Inspect Connector along with GUI mode and providing one optional parameter:
msiexec /i "ei_connector_nt32_ENU.msi" /L*Vx temp_log.txt /q P_HOSTNAME="localhost" |