Status

A status summary for ESET File Security will be displayed in the primary window with detailed information about your system. Normally, when everything is working without any issues, the protection status is MONITOR_GREEN green. However, the protection status might change in certain circumstances. Protection status will change to MONITOR_ORANGE orange or MONITOR_RED red warning message will be displayed if one of the following occurs:

Warning message

Warning message detail

A potentially unwanted application (PUA) is a program that contains adware, installs toolbars or has other unclear objectives. There are some situations where a user may feel that the benefits of a potentially unwanted application outweigh the risks.

Real-time file system protection is paused

Click Enable Real-time protection in the Monitoring tab or re-enable Real-time file system protection in the Setup tab of the main program window.

Anti-Phishing protection is non-functional

This feature is not functional because other required program modules are not active.

ESET LiveGrid® is disabled

This problem is indicated when ESET LiveGrid® disabled in Advanced setup.

Protocol filtering is disabled

Click Enable Protocol filtering to re-enable this feature.

Operating system is not up to date

The System updates window shows the list of available updates ready to be downloaded and installed.

Your device will soon lose protection

Click See your options for details how to update your version of Microsoft Windows. If you are running Microsoft Windows Server 2008 or Windows Server 2008 R2, ensure your system is compatible with SHA-2. Apply the patches according to your particular operating system version.

Presentation mode is enabled

All pop-up windows will be suppressed and scheduled tasks paused.

Network attack protection (IDS) is paused

Click Enable Network attack protection (IDS) to re-enable this feature.

Botnet protection is paused

Click Enable Botnet protection to re-enable this feature.

Web access protection is paused

Click Enable Web access protection in the Monitoring or re-enable Web access protection in the Setup pane of the main program window.

Device control is paused

Click Enable Device control to re-enable this feature.

Product not activated or License expired

This is indicated by the protection status icon turning red. The program is not able to update after the license expires. Follow the instructions in the alert window to renew your license.

Policy override active

The configuration set by the policy is temporarily overridden, possibly until troubleshooting is complete. If you are managing ESET File Security using ESMC and have a policy exlink assigned to it, the status link will be locked (grayed out) depending on what features belong to the policy.

If you are unable to solve a problem, search the ESET Knowledgebase exlink. If you still need assistance, you can Submit support request exlink. ESET Technical Support will respond quickly to your questions and help find a resolution.