Submit samples for analysis
The sample submission dialog lets you send a file or site to ESET for analysis. If you find a suspiciously behaving file on your computer or a suspicious site online, submit it to the ESET virus Lab for analysis. If the file turns out to be a malicious application or website, the detection will be added to an upcoming update.
To submit the file by email, compress the file(s) using a program like WinRAR or WinZip, protect the archive with the password infected and send it to samples@eset.com. Use a descriptive subject and enclose as much information about the file as possible (for example, the website you downloaded it from).
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Before submitting a sample to ESET, verify it meets one or both of the following criteria: •the file or website is not detected at all •the file or website is incorrectly detected as a threat •We do not accept your personal files (that you would like to scan for malware by ESET) as samples (ESET Research Lab does not perform on-demand scans for users) •Use a descriptive subject line and enclose as much information about the file as possible (for example, a screenshot or the website you downloaded it from) |
If at least one of the requirements above is not met, you will not receive a response until further information is supplied.
Select the description that best fits your message from the Reason for submitting the sample drop-down menu:
•Suspicious site (a website that is infected by malware)
•False positive file (a file that is detected as infected, but it is not)
File/Site
The path to the file or website you intend to submit.
Contact email
This contact email is sent along with suspicious files to ESET, and may be used to contact you if further information is required for analysis. Type a contact email is optional. You will not get a response from ESET, unless more information is required. This is because our servers receive tens of thousands of files every day, which makes it impossible to reply to all submissions.
Submit anonymously
Use the check box next to Submit anonymously to send suspicious file or website without entering your email address.