Collect logs
If ESET Technical Support requests logs from ESET Server Security for Linux, use the collect_logs.sh script available at /opt/eset/efs/sbin/ to generate the logs.
Launch the script from a Terminal window with root privileges. For example, in Ubuntu run the following command:
sudo /opt/eset/efs/sbin/collect_logs.sh
The script generates all essential logs as an archive file to the home folder of being logged in user, and it will display the path to it. Send that file to ESET Technical Support via e-mail.
Activation logs
To help you troubleshoot product activation issues, related logs might be requested by ESET Technical Support.
To enable activation logs:
1.Stop the efs service. Execute the following command from a Terminal window as a privileged user:
sudo systemctl stop efs |
2.Open /var/opt/eset/efs/licensed/license_cfg.json for editing. The example below uses nano editor. Execute the following command from a Terminal window as a privileged user:
sudo nano -w /var/opt/eset/efs/licensed/license_cfg.json |
3.Change "Logging":false to "Logging":true.
4.Save your changes by pressing Ctrl+X, type Y, and press Enter.
5.Start the efs service. Execute the following command from a Terminal window as a privileged user:
sudo systemctl start efs |
6.Try the activation process again. If it fails, run the log collecting script as a privileged user:
sudo /opt/eset/efs/sbin/collect_logs.sh |
7.Repeat steps no. 1 and 2.
8.Change "Logging":true to "Logging":false.
9.Save your changes by pressing Ctrl+X, type Y, and press Enter.
10.Start the efs service. Execute the following command from a Terminal window as a privileged user:
sudo systemctl start efs |