Collect logs

If ESET Technical Support requests logs from ESET File Security for Linux, use the collect_logs.sh script available at /opt/eset/efs/sbin/ to generate the logs.

Launch the script from a terminal window with root privileges. For example, in Ubuntu run the following command:

sudo /opt/eset/efs/sbin/collect_logs.sh 

The script generates all essential logs as an archive file to the home folder of being logged in user, and it will display the path to it. Send that file to ESET Technical Support via e-mail.

Activation logs

To help you troubleshoot product activation issues, related logs might be requested by ESET Technical Support.

1.To enable activation logs, open /var/opt/eset/efs/licensed/license_cfg.json for editing. The example below uses nano editor. Execute the following command from a Terminal window as a privileged user:

sudo nano -w /var/opt/eset/efs/licensed/license_cfg.json

2.Change "Logging":false to "Logging":true.

3.Save your changes by pressing Ctrl+X, type Y, and press Enter.

4.Restart the efs service. Execute the following command from a Terminal window as a privileged user:

sudo systemctl restart efs

5.Try the activation process again. If it fails, run the log collecting script as a privileged user:

sudo /opt/eset/efs/sbin/collect_logs.sh

6.Change "Logging":true to "Logging":false.

7.Save your changes by pressing Ctrl+X, type Y, and press Enter.

8.Restart the efs service. Execute the following command from a Terminal window as a privileged user:

sudo systemctl restart efs