ESET Online Help

Search English
Select the topic

Use Override mode

Users with ESET Endpoint Security for Android (version 2.1 and later) installed on their machine can use the Override feature. Override mode enables users on the client-device level to change settings in the installed ESET product for a set time, even if a policy is applied over these settings. After the set time, settings are reverted back to settings set by policies.

By default policy settings, ESET Endpoint Security for Android scans the device after the override session has ended. You can change this with the Scan device after override session.


To change settings locally on the device while in Override mode, you must type in the ESET Endpoint Security for Android admin password.

Override mode cannot be stopped from the ESET Web Console after it is enabled. Override mode will be disabled automatically when the override time expires.

The user using the Override mode needs to have ESET Endpoint Security for Android admin password. Otherwise, the user cannot access the settings of ESET Endpoint Security for Android. You can create a temporary admin override password for each policy.

To set Override mode:

1.Click ICON_ESMC_POLICY Polices > New Policy.

2.In the Basic section, type a Name and Description for the policy.

3.In the Settings section, select ESET Endpoint Security for Android.

4.In the policy options, click Settings.

5.Expand Override mode settings and configure rules for override mode.

6.In the Assign section, select the applicable devices.

7.Review the settings in the Summary section and click Finish.


If John has a problem with his endpoint settings blocking an important functionality or web access on his device, the Administrator can allow John to override his existing endpoint policy and tweak the settings manually on his device. Afterward, these new settings can be requested by ESET PROTECT so the Administrator can create a new policy out of them.

To do so, follow the steps below:

1.Click Policies > New Policy.

2.Complete the Name and Description fields. In the Settings section, select ESET Endpoint Security for Android.

3.Click Settings in the policy options.

4.Expand the Override mode settings and enable the override mode for one hour.

5.Click Set in the Override credentials to create a temporary admin password for John. Type in the password (for example, 12345) twice and click OK.

6.Assign the policy to John's smartphone and click Finish to save the policy.

7.John has to type in the admin password to enable the Override mode on his ESET Endpoint Security for Android and change the settings manually on his device.

8.In the ESET PROTECT Web Console, click Computers, select John's smartphone and click Show Details.

9.To schedule a client task to get the configuration from the client, in the Configuration section, click Request configuration.

10.The new configuration appears. Select the applicable product and then click Open Configuration.

11.Review the settings and then click Convert to policy.

12.Complete the Name and Description fields.

13.In the Settings section, modify the settings if needed.

14.In the Assign section, assign this policy to John's smartphone (or others).

15.Click Finish. Do not forget to remove the override policy after it is no longer needed.

Override password

This option enables you to create a temporary administrator password to enable users to alter the settings on the client device without having access to the actual administrator password. Click Set next to the policy to insert the override password.