What to do if real-time protection does not work

This topic describes problems that may arise when using real-time protection and how to troubleshoot them.

Real-time protection is disabled

If a user inadvertently disables real-time protection, you should reactivate the feature. To reactivate real-time protection, go to Setup in the main program window and click Computer protection > Real-time file system protection.

If real-time protection is not initiated at system startup, it is usually because Enable Real-time file system protection is disabled. To ensure that this option is enabled, go to Advanced setup (F5) and click Detection engine > Real-time file system protection.

If real-time protection does not detect and clean infiltrations

Make sure that no other antivirus programs are on your computer. If two antivirus programs are installed at the same time, they may conflict with each other. ESET recommends that you uninstall any other antivirus programs on your system before installing ESET.

Real-time protection does not start

If real-time protection is not initiated at system startup (and Enable Real-time file system protection is enabled), it may be due to conflicts with other programs. For assistance resolving this issue, contact ESET Technical Support. Creating an ESET SysInspector log and submitting it to ESET Technical Support for analysis can help solve the problem. For more information, read the following ESET Knowledgebase article.