Help and support

ESET Endpoint Security contains troubleshooting tools and support information to help you solve issues that you may encounter.

ICON_HELP_PRODUCT Installed product

About ESET Endpoint Security – Displays information about your copy of ESET Endpoint Security.

Product troubleshooting – Click this link to find solutions to the most frequently encountered problems.

License troubleshooting – Click this link to find solutions for problems with activation or license change.

Change license – Click to launch the activation window and activate your product.

ICON_HELP_HELP Help page – Click this link to launch the ESET Endpoint Security help pages.


Request support – If you cannot find an answer to your problem, you can use this form located on the ESET website to contact the Technical Support department quickly. Based on your settings, the submit your system configuration data window is displayed before filling the web form.

Details for Technical Support – When prompted, you can copy and send information to ESET Technical Support (such as product name, product version, operating system and processor type).

ESET Log Collector – Links to the ESET Knowledgebase article, where you can download ESET Log Collector, an application that automatically collects information and logs from a computer in order to help resolve issues more quickly. For more information see the ESET Log Collector online user guide.

Enable Advanced logging to create advanced logs for all available features in order to help developers diagnose and solve issues. Minimum logging verbosity is set to Diagnostic level. Advanced logging will be automatically disabled after two hours, unless you stop it earlier by clicking Stop advanced logging. When all logs are created, the notification window is displayed providing direct access to the Diagnostic folder with the created logs.

ICON_HELP_KB Knowledgebase – The ESET Knowledgebase contains answers to the most frequently asked questions and recommended solutions for various issues. Regularly updated by ESET technical specialists, the ESET Knowledgebase is the most powerful tool for resolving various problems.