Help and support

ESET Endpoint Security contains troubleshooting tools and support information that will help you solve issues that you may encounter.


Search ESET Knowledgebase – The ESET Knowledgebase contains answers to the most frequently asked questions as well as recommended solutions for various issues. Regularly updated by ESET technical specialists, the Knowledgebase is the most powerful tool for resolving various problems.

Open help – Click this link to launch the ESET Endpoint Security help pages.

Find quick solution – Click this link to find solutions to the most frequently encountered problems. We recommend that you read this section before contacting Technical Support.

ICON_CUSTOMER_CARE Technical Support

Submit support request – If you could not find an answer to your problem, you can use this form located on the ESET website to quickly contact our Technical Support department.

Details for Technical Support – When prompted, you can copy and send information to ESET Technical Support (such as product name, product version, operating system and processor type).


Threat encyclopedia – Links to the ESET Threat Encyclopedia, which contains information about the dangers and symptoms of different types of infiltration.

Detection Engine history – Links to ESET Virus radar, which contains information about each version of the ESET detection database (previously known as "virus signature database").

ESET Log Collector – Links to the ESET Knowledgebase article, where you can download ESET Log Collector, application that automatically collects information and logs from a computer in order to help resolve issues more quickly. For more information see the ESET Log Collector online user guide.

ESET Specialized Cleaner – Removal tools for common malware infections, for more information please visit this ESET Knowledgebase article.

ICON_PRODUCT_INFORMATION Product and License Information

About ESET Endpoint Security – Displays information about your copy of ESET Endpoint Security.

Activate Product/Change License – Click to launch the activation window and activate your product.