Common Questions

This chapter covers some of the most frequently asked questions and problems encountered. Click a topic title to find out how to solve your problem:

•How to update ESET Endpoint Security

•How to activate ESET Endpoint Security

•How to use current credentials to activate a new product

•How to remove a virus from my PC

•How to allow communication for a certain application

•How to create a new task in Scheduler

•How to schedule a weekly computer scan

•How to connect my product to ESET Security Management Center
- How to use Override mode
- How to apply a recommended policy for ESET Endpoint Security

•How to configure a mirror

•How do I upgrade to Windows 10 with ESET Endpoint Security

•How to activate Remote monitoring and management

•How to block the download of specific file types from the Internet

•How to minimize the ESET Endpoint Security user interface

If your problem is not included in the help pages listed above, try searching by keyword or phrase describing your problem in the ESET Endpoint Security Help pages.

If you cannot find the solution to your problem/question in the Help pages, visit the ESET Knowledgebase where answers to common questions and issues are available.

•Best practices to protect against Filecoder (ransomware) malware

•ESET Endpoint Security and ESET Endpoint Antivirus 7 FAQ

•Create or edit a firewall rule to allow RDP connections in ESMC

•What addresses and ports on my third-party firewall should I open to allow full functionality for my ESET product?

If necessary, you can contact our online technical support center with your questions or problems. The link to our online contact form can be found in the Help and Support pane in the main program window.