What to do if real-time protection does not work

This topic describes problems that may arise when using real-time protection and how to troubleshoot them.

Real-time protection is disabled

If a user inadvertently disables real-time protection, you should reactivate the feature. To reactivate real-time protection, go to Setup in the main program window and click Computer > Real-time file system protection.

If real-time protection is not initiated at system startup, it is usually because Enable Real-time file system protection is disabled. To ensure that this option is enabled, open Advanced setup > Protections > Real-time file system protection.

If real-time protection does not detect and clean infiltrations

Verify that no other antivirus programs are installed on your computer. If two antivirus programs are installed at the same time, they may conflict with each other. We recommend that you uninstall any other antivirus programs on your system before installing ESET.

Real-time protection does not start

If real-time protection is not initiated at system startup (and Enable Real-time file system protection is enabled), it may be due to conflicts with other programs. To resolve the issue, create an ESET SysInspector log and submit it to ESET Technical Support for analysis.