Safe Start prevents Full Disk Encryption from starting in ESET Endpoint Encryption

If the Safe Start test does not run or run successfully, it is reported as a pre-start failure or incompatibility.

If your PC restarts directly to Windows, but one of the following happens:

•The countdown does not change, and/or pressing a key does nothing

•Windows fails to start after Safe Start finishes running, a BSOD occurs, or Windows enters Repair M ode

•Anything else that requires or causes the PC to need a reset or power off before Windows loads

Solution

1.Ensure you have the latest version of ESET Endpoint Encryption installed.

2.Run the ESET Encryption Log Collector.

3.Submit a support ticket, include a complete description of what occurs when Safe Start fails and attach the logs generated in the previous step.