Removable media are not supported
When you connect a removable media device, you may receive a warning message:
Drive X: (New Volume) is not supported
There are several possible reasons why the drive is not supported.
*The drive has hardware encryption
*The USB device has multiple drives
*The drive is of an unknown type
This message may appear because:
•There are multiple partitions or volumes
•The disk´s partition is not MBR and uses the GPT partition scheme
•The drive has hardware encryption
•It is an unknown or faulty disk
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The most common reason for this warning message is the disk is configured using a GPT partition scheme. |
Solution
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We recommend not encrypting removable media containing a Key-File backup or administrator password. |
Multiple partitions
To check if there are multiple partitions:
1.Ensure you have a complete backup of all data beforehand.
2.Hold the Windows + R keys to open the Run window.
3.Type diskmgmt.msc into Open and click OK.
If your disk has multiple partitions, delete them.
Change the partition scheme to MBR
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MBR devices can be a maximum size of 2 TB. You can only use ESET Endpoint Encryption to encrypt your removable media device if it is 2 TB or smaller. File size limitations vary in ESET Endpoint Encryption. |
1.Ensure you have a complete backup of all data beforehand.
2.Hold the Windows + R keys to open Run window.
3.Type diskmgmt.msc into Open and click OK.
4.Delete all but one partition.
5.Right-click the remaining partition on the disk and click Convert to MBR Disk.
Hardware encryption
If you are using hardware encryption, you cannot use ESET Endpoint Encryption to encrypt the disk. To prevent future warning messages, you can click Don´t show again for this drive.
The disk is faulty
If the disk is faulty, you cannot encrypt it. We recommend replacing faulty devices to prevent data loss.