Collect logs

If ESET Technical Support requests logs from ESET Endpoint Antivirus for Linux, use the collect_logs.sh script available at /opt/eset/eea/sbin/ to generate the logs.

Launch the script from a terminal window with root privileges. For example, in Ubuntu run the following command:

sudo /opt/eset/eea/sbin/collect_logs.sh

The script generates all essential logs as an archive file to the home folder of being logged in user, and it will display the path to it. It collects also activation logs if available. Send that file to ESET Technical Support via e-mail.

 

Activation logs

To help you troubleshoot product activation issues, related logs might be requested by ESET Technical Support.

1.Enable activation log service by executing the following command as a privileged user:

sudo /opt/eset/eea/sbin/ecp_logging.sh -e

alternatively

sudo /opt/eset/eea/sbin/ecp_logging.sh -e -f

to restart the product if essential without any prompt.

2.Try the activation process again. If it fails, run the log collecting script as a privileged user:

sudo /opt/eset/eea/sbin/collect_logs.sh

3.Send the collected logs to ESET Technical Support.

4.Disable activation logs by executing the following command as a privileged user:

sudo /opt/eset/eea/sbin/ecp_logging.sh -d

alternatively

sudo /opt/eset/eea/sbin/ecp_logging.sh -d -f

to restart the product if essential without any prompt.