Cloud-based Scans

Enable ESET LiveGrid® reputation system (recommended)

ESET LiveGrid® reputation system improves the efficiency of ESET anti-malware solutions by comparing scanned files to a database of whitelisted and blacklisted items in the cloud.

Enable ESET LiveGrid® feedback system

Data will be sent to the ESET Virus Lab for further analysis.

Submission of samples

Automatic submission of detected samples: based on the selected option, this can submit infected samples to ESET Research Lab for analysis and improve future detection.

•All detected samples

•All samples except documents

•Do not submit

Automatic submission of suspicious samples: suspicious samples resembling threats and samples with unusual characteristics or behavior are submitted to ESET Research Lab for analysis.

•Executable – Includes executable files: .exe, .dll, .sys

•Archives – Includes archive file types: .zip, .rar, .7z, .arch, .arj, .bzip2, .gzip, .ace, .arc, .cab

•Scripts – Includes script file types: .bat, .cmd, .hta, .js, .vbs, .ps1

•Documents – Includes documents created in Microsoft Office, Libre Office or other office tool, or PDF's with active content.

•Other – Includes file types: .jar, .reg, .msi, .swf, .lnk

Automatic Submission Exclusions: excluded files will not be sent to ESET Research Lab even if they contain a suspicious code.

Submit crash reports and diagnostic data

Submit data such as crash reports, modules or memory dumps.

Help improve the product by submitting anonymous usage statistics

Allow ESET to collect information about newly detected threats such as the threat name, date and time of detection, detection method and associated metadata, scanned files (hash, filename, origin of the file, telemetry), blocked and suspicious URL's, product version and configuration, including information about your system.

Contact email

Your contact email can be included with any suspicious files and may be used to contact you if further information is required for analysis. Please note that you will not receive a response from ESET unless more information is needed.