Subscription for ESET Cloud Office Security
Manage ESET Cloud Office Security subscriptions via ESET PROTECT Hub, ESET Business Account or ESET MSP Administrator.
•Refer to ESET PROTECT Hub for anything related to ESET Cloud Office Security subscription.
•Refer to ESET Business Account to create an account and add or manage a subscription.
•Refer to ESET MSP Administrator if you are an MSP.
ESET Business Account and ESET MSP Administrator (hybrid subscription account)
If you have the same email address registered in both ESET MSP Administrator and ESET Business Account (single sign-on), you can switch between ESET Business Account and ESET MSP Administrator views. Protect users or companies using Subscription management for ESET Cloud Office Security.
|
The licensing in ESET Cloud Office Security does not allow the customer to choose individual subscriptions. Instead, subscription consumption is based on the concept of subscription pools. A subscription pool (represented as a company or a site in ESET Business Account or ESET MSP Administrator) contains one or more subscriptions. The decision about which subscription a seat is taken is made by the licensing system and should not be a concern of the customer. |
Grace period for expiring subscription in ESET Business Account
When your subscription is close to expiring, an alert will display in the ESET Business Account interface. If the validity date passes and you have not renewed your subscription or activated a new subscription, the subscription expired alert will display in ESET Business Account. If an eligible subscription is not in place, a notification that your subscription will be suspended in 14 days will be displayed in ESET Business Account, and you will receive an email at the address specified in your administrator account.
You have a 14-day grace period to renew after your subscription expires. You will be notified in ESET Business Account and by email halfway through the grace period. After 14 days, your ESET Cloud Office Security use will be suspended. The account will become inaccessible and non-functional. A suspended ESET Cloud Office Security account will be stored and reaccessed by adding a new ESET Cloud Office Security subscription to ESET Business Account. Your ESET Cloud Office Security account can remain suspended for up to 30 days, after which it will be deleted permanently.
If your account enters a suspended state, you will be notified in ESET Business Account and by email when there are 14 days left before your account is deleted. You must activate a new ESET Cloud Office Security subscription to restore access to your ESET Cloud Office Security account.
|
Users continue to be fully protected during the grace period. When the grace period is over, the users will become unprotected. |
Suspended subscription
If there is no valid ESET Cloud Office Security subscription present in ESET Business Account, your ESET Cloud Office Security will be suspended. The ESET Cloud Office Security will become inaccessible and non-functional. Your ESET Cloud Office Security can remain suspended for up to 30 days, after which it will be deleted permanently. You must activate a new ESET Cloud Office Security subscription to restore access to your ESET Cloud Office Security.