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Troubleshooting

ESET Bridge installation troubleshooting

Windows:

oIf the installation is unsuccessful, review the installation log files in the All-in-one installation package. The logs directory is the same as the directory for the All-in-one installer, for example C:\Users\Administrator\Downloads\x64\logs\

oVerify that ESET Bridge services are running in the services.msc snap-in (look for EsetBridge and EsetBridgeWatchdog).

Linux:

oVerify that the EsetBridge and EsetBridgeWatchdog services are running by executing the following commands:

sudo service EsetBridge status

 

sudo service EsetBridgeWatchdog status

 


note

By default, both services start automatically. The EsetBridgeWatchdog service monitors the EsetBridge service and restarts it when it stops.

Restart the EsetBridge service remotely

You can restart the EsetBridge service remotely from ESET PROTECT Web Console using the Run Command Client Task:

Windows: cmd /c "net stop "EsetBridge" & sc start "EsetBridge"

Linux: sudo service EsetBridge restart

ESET Bridge logs

Windows:

oC:\ProgramData\ESET\Bridge\CrashDumps

oC:\ProgramData\ESET\Bridge\Logs

oC:\ProgramData\ESET\Bridge\Proxies\Nginx\logs\cache.log

Linux:

o/var/log/eset/bridge/Bridge.log

o/var/log/eset/bridge/Watchdog.log

o/var/opt/eset/bridge/nginx/logs/cache.log

ESET Bridge log rotation

ESET Bridge has a log rotation feature that rotates logs at a certain time interval so that the log files will not be too large. A log purger functionality also removes the oldest log files to free up space.

1.Open the pkgid file in a text editor:

Windows: C:\Program Files\ESET\Bridge\pkgid

Linux: /opt/eset/bridge/etc/pkgid

2.Edit the parameters in the pkgid file:

Parameter

Description

Applies to

logger_rotation

Log file size in MB when the rotation occurs.

ESET Bridge executable logs

logger_purgeAge

Time interval in days when the purge occurs.

ESET Bridge executable logs

nginx_logger_rotation_kb

Log file size in KB when the rotation occurs.

nginx executable logs

nginx_logger_purge_days

Time interval in days when the purge occurs.

nginx executable logs

3.Restart the ESET Bridge service.