How to resolve incompatibility issues with new code signing certificates

Issue

Because both ESET’s SHA1 and SHA256 code signing certificates are expiring in a short timespan, ESET has obtained replacement certificates to sign binaries of its Windows products. However, some versions of ESET products released before October 2017 were not ready for a certificate switch. Therefore, users of those products will need to perform an upgrade to a later product version that supports such certificate replacement.

This change means that some versions of ESET security solution will no longer be able to update modules after July 20, 2019, including the detection engine, so your product will not be fully functional.

What are the different ESET product update and release types?

hmtoggle_plus0 Details

Solution

You have {GET_PRODUCT} {GET_VERSION} running on {GET_OSNAME} {GET_BITNESS}.

note

Upgrade the latest version

Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

Upgrade to the latest version using ESET Live Installer

Check the tables below for your ESET NOD32 Antivirus upgrade options related to your version of the operating system.

Upgrade options for versions
10.0.399 and newer
10.1.235 and newer
11.0.144 and newer
11.1.x and newer
11.2.x and newer
12.0 and newer

Operating system

Recommended action

Windows XP

Windows XP is no longer supported for version 10 and newer.

Upgrade to a newer operating system (Windows 7 SP1, 8, 8.1, 10).

Windows Vista

After deprecating SHA-1 no new product version will be available for update. Detection engine updates will not be available.

To ensure you have the best protection with the latest ESET security solution, consider upgrading to a newer operating system (Windows 7 SP1, 8, 8.1, 10).

If you do not upgrade, the only possible but not recommended solution is to downgrade to recent version 9.0.429.6 that is not affected by this incompatibility issue.

See also Support for Windows Vista has ended.

Windows 7

Ensure you have installed Windows 7 Service Pack 1 (SP1) and the stand alone security updates KB4474419 and KB4490628 or newer.

See also Support for Windows 7 is nearing the end.

Windows 7 SP1 not updated

Ensure you have installed the stand alone security updates KB4474419 and KB4490628 or newer.

Windows 7 SP1 updated

No action needed.

Windows 8, 8.1, 10

No action needed.

Upgrade options for versions
10.0.0 - 10.0.398
10.1.0 - 10.1.234
11.0.0 - 11.0.113

Operating system

Recommended action

Windows XP

Windows XP is no longer supported for version 10 and newer.

Upgrade to a newer operating system (Windows 7 SP1, 8, 8.1, 10).

Windows Vista

After deprecating SHA-1 no new product version will be available for update. Detection engine updates will not be available.

To ensure you have the best protection with the latest ESET security solution, consider upgrading to a newer operating system (Windows 7 SP1, 8, 8.1, 10).

If you do not upgrade, the only possible but not recommended solution is to downgrade to recent version 9.0.429.6 that is not affected by this incompatibility issue.

See also Support for Windows Vista has ended.

Windows 7

Ensure you have installed Windows 7 Service Pack 1 (SP1) and the stand alone security updates KB4474419 and KB4490628 or newer.

See also Support for Windows 7 is nearing the end.

Windows 7 SP1 not updated

Ensure you have installed the stand alone security updates KB4474419 and KB4490628 or newer.

Windows 7 SP1 updated

No action needed.

Windows 8, 8.1, 10

No action needed.

hmtoggle_plus0 Upgrade options for version 9.0.429.6 and older

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Note

Read the following ESET Knowledgebase article to determine which ESET product do you have and whether you have the latest version.