Introduction

ESET Direct Endpoint Management for Solarwinds RMM is a Remote Management and Monitoring (RMM) tool that makes monitoring and management easy for ESET Managed Service Providers (MSPs). RMM tools typically monitor system information as well as patch status, antivirus status and other computer health issues. RMM tools also provide a certain level of automation for fixing any health issues that arise or creates a support ticket for the MSP to resolve when the issue cannot be resolved through automation. For more information about the ESET MSP program, contact your local ESET partner or visit the ESET Managed Service Provider Program page.

 

Managing ESET endpoint products from ESET Security Management Center

The ESET Security Management Center (ESMC) Console offers additional functionality such as reporting, dynamic groups and specific client task policies. If you would like to take advantage of these additional functionalities, you will also need to install the ESET Management Agent on the endpoints you are managing.

Integrating with ESET endpoint products

ESET Direct Endpoint Management for Solarwinds RMM provides MSPs with the ability to verify the ESET endpoint product installation status and monitor the protection status and the scan/threat logs of endpoint machines using Automation Policies and Custom Services. The DEM components of this integration require ESET endpoint for Windows products version 6.6 and later and ESET File Security for Windows version 6.5 and later.