Package installation

Package installation of ERA (All-in-one installer) is only available for Windows operating systems, and is a convenient way to install all ERA components using a simple installation wizard. When you run the installation package, you will be given two options:

Remote Administrator Server installation
Remote Administrator Proxy installation

Remote Administrator Server installation

Use the written instructions below, watch our Knowledgebase instructional video, or visit our Knowledgebase article for illustrated step-by-step instructions to complete installation using the All-in-one installer.

1.Double-click the installation package to begin installation. Select Remote Administrator Server.

NOTE: If you want to install ERA in a Failover Cluster environment, a component installation is required.

2.Select the components that you want to install. If you do not have a database server, you can install Microsoft SQL Server 2008 R2 Express, which is included in the installation package. Note that Microsoft SQL Server 2008 R2 Express has a 10 GB database size limit. You can also install the ERA Web Console, Mobile Device Connector, Apache HTTP Proxy and Rogue Detection Sensor using the package installation method.
3.Enter a valid License Key or choose Activate Later.
4.If you are using a SQL Express database, the connection to the database will be verified and you will be prompted to enter a password for the ERA Web Console (Step 8), as well as your Certificate password (Step 10).
5.If you are using a different database system: Select Service user account. This account will be used to run the ESET Remote Administrator Server Service. The options available are:
a.Network service account
b.User specified: DOMAIN/USERNAME
6.Connect to a Database. All data is stored here, from the Web Console password to client computer logs.
a.Database: MySQL/MS SQL
b.ODBC Driver: MySQL ODBC 5.1 Driver/MySQL ODBC 5.2 Unicode Driver/SQL Server
c.Hostname: Hostname or the IP Address of the database server
d.The port used for connection with the Server
e.DB Admin username/password

This step will verify your connection to the database. If the connection is ok, you can proceed to the next step.

7.Select a user for ESET Remote Administrator that has access to the database. You can use an existing user or create a new one.
8.Enter a password for Web Console access.
9.ESET Remote Administrator uses certificates for client-server communication. You can either select your own certificates, or the Server can create new certificates for you.
10. Define a password for your Certification authority. Be sure to remember this password! To create a Certificate Authority for ESET Remote Administrator, click Next. Optionally, specify additional information about the certificate (this is not mandatory). You can leave the Authority password field empty, but if you enter the password, be sure to remember it.
11. Click Install to install the ERA Server.
12. When installation finishes, click the link displayed in the Setup wizard to open the Web Console (we recommend that you bookmark this URL) and then click Finish.

NOTE: If installation ends with the error 2068052081, see our FAQ for solutions.

Remote Administrator Proxy installation

1.Start the installation package. Select Remote Administrator Proxy.
2.Select the components that you want to install. If you do not have a database server, you can install Microsoft SQL Server 2008 R2 Express, which is included in the installation package. Note that Microsoft SQL Server 2008 R2 Express has a 10 GB database size limit.You can also install the RD Sensor from the installation package.
3.Connect to a Database:
a.Database: MySQL/MS SQL
b.ODBC Driver: MySQL ODBC 5.1 Driver/MySQL ODBC 5.2 Unicode Driver/SQL Server
c.Hostname: The hostname or IP Address of the database server
d.Port used for connection with the Server
e.DB Admin username/password

This step will verify your connection to the database. If the connection is ok, you can proceed to the next step.

4.Select a proxy communication port. By default, port 2222 is used.
5.Configure the proxy connection to ESET Remote Administrator. Enter a Server host (hostname/ip address of the Server) and Server port (2222).
6.Select a Peer Certificate and a password for this certificate. Optionally, add a Certificate Authority. This is only needed for unsigned certificates.
7.Optionally, select a folder where the Proxy will be installed and click Install.
8.The ERA Agent will be installed in addition to the Proxy.