Deployment package installation
You can create this installer package in ESET PROTECT.
The installer package installs the ESET Management Agent, and the package can also install these components (if selected during the installer package creation):
•ESET security product (for endpoint or server)
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•The installer package comes via .exe file and is only valid for Windows operating system. •If you run the installer on a client machine where ESET security product or ESET Management Agent is already installed, the installer will upgrade it to the version in the installer. •You must execute the installer using the built-in Administrator account or a domain Administrator account (if the built-in Administrator account is disabled). Any other user, even a member of the Administrators group, will not have sufficient access rights. Therefore, you need to use the built-in Administrator account. You cannot complete the installation under any other user account than the local or domain Administrator. •All data downloaded from the repository (ESET repository or a custom repository mirror) is digitally signed by ESET and ESET PROTECT Cloud Server verifies file hashes and PGP signatures. ESET PROTECT Cloud Server generates the All-in-one installer locally. Therefore, the All-in-one installer is not digitally signed, which might generate a web browser warning during the installer download or generate an operating system alert and prevent the installation on systems where unsigned installers are blocked. •Be aware that you can extract sensitive data (for example, the Certificate passphrase) because it is embedded in the installer. •The ESET Endpoint Antivirus/Security installer created in ESET PROTECT 8.1 and later supports Windows 10 Enterprise for Virtual Desktops and Windows 10 multi-session mode. |
Installation process
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•If you want to run the installer without displaying a dialog, follow the silent installation instructions. •If an error has occurred during installation, see the troubleshooting section for the most common installation errors. |
1.Run the installer package.
Ensure to uninstall any third-party security product from your computer before installing the ESET security product.
•If you selected to include ESET AV Remover when creating the installation package, ESET AV Remover will help you uninstall or completely remove third-party security software:
a)Select the I want to uninstall incompatible security products check box to remove/uninstall third-party security software running or installed on your computer. Check the list of supported software.
b)Click Continue.
c)After scanning installed applications, select the check box next to the application(s) you want to remove and click Remove. See our Knowledgebase article about ESET AV Remover for details.
d)After ESET AV Remover uninstalls third-party security software, or if you have not removed any application, click Continue to installation.
•If you do not use any third-party security product on your local computer, click Continue.
2.
oEnable The ESET LiveGrid® feedback system (recommended)
oEnable detection of potentially unwanted applications - Read more in our Knowledgebase article.
3.After the installation is complete, click Done. The ESET security product will open automatically. You can check the status log (C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html this location is hidden by default) on the client machine to ensure the ESET Management Agent is working properly. If there are problems with the installed ESET Management Agent (for example, it is not connecting to the ESET PROTECT Cloud Server), see Agent connection troubleshooting.
Troubleshooting
If an error has occurred during installation, see the troubleshooting section for the most common installation errors.