I have not received the account activation email. What can I do?
If you have not received a confirmation email about registering your ESET PROTECT Hub account within 15 minutes, try the following:
•Check your spam and other secondary inbox folders. Mark noreply@protecthub.eset.com as a safe address in your email client or server.
•Ensure that your email address is not associated with legacy systems like ESET Business Account or ESET MSP Administrator.
•Gmail users: Check your Promotions folder. See How do I access the Promotions folder?
1.Open your web browser and log in to your Gmail account.
2.Click the + icon to the right of your tabs.
3.Select the check box next to Promotions and click Save. |
•Verify you do not have an existing ESET PROTECT Hub portal account. See How do I verify my existing account?
1.On the ESET PROTECT Hub portal login page, click Forgotten password.
2.Type the email address you used when registering with ESET PROTECT Hub and click Submit.
3.If you receive an email with a link to reset your password, click the link, type the new password and click Continue.
4.If you do not receive an email, try registering with ESET PROTECT Hub again in one hour. |
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Why do I get an error when I click "Verify your account" in the activation email?
The activation token is valid for one hour. If you click the link after this time, the link has expired and displays an error message.
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My activation token has expired. How do I complete my registration?
To complete your registration, initiate the registration process again. Use the same email address, company name, and country. You will receive a new activation email containing a fresh token. The activation token is valid for one hour.
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I missed the one-hour window to complete my registration again. What should I do?
To complete your registration, initiate the registration process again. Use the same email address, company name, and country. You will receive a new activation email containing a fresh token.
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