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ESET PROTECT VA passwords

ESET PROTECT Virtual Appliance uses a few different user accounts. The following table explains the different account types:

Account type

Username

Default password

Description and use

Operating system root

root

eraadmin

This is an account which you can use to log into your ESET PROTECT Virtual Appliance. It allows you to access ESET PROTECT VA Management Console and Webmin Management Interface, allows you to perform Factory reset or if you need to Pull database from other server. Usually, you will be asked to type your VM password.

Administrator

admin

eraadmin

This user account in the sudo group serves for remote access via SSH.

Database (MySQL) root

root

eraadmin

This is a root account for the MySQL database server. It allows you to perform database operations such as database Backup or database Restore. Usually, you will be asked to type your database root password.

ESET PROTECT Web Console Administrator

Administrator

specified during ESET PROTECT VA configuration

This password is important because it allows you to access ESET PROTECT Web Console.


important

The password must contain at least 10 characters in three categories: lowercase letters, uppercase letters, digits or special characters. We recommend using a password with no less than 12 characters.

The default password is changed during ESET PROTECT Virtual Appliance configuration. All the accounts above will have the same password you have specified during ESET PROTECT VA configuration. However, each account can be set with a different password. It is more secure to use different passwords, although it may be intricate when using multiple passwords. You might want to find an effective way of handling multiple passwords for ESET PROTECT VA to prevent confusion.


note

When you deploy ESET PROTECT VA which is not configured yet, it uses the same password eraadmin for all the above accounts until the password is changed during ESET PROTECT Virtual Appliance configuration.

In case of a forgotten password for any of the above accounts, see How to recover a forgotten password for ESET PROTECT VA.