Privacy policy

ESET, spol. s r. o., having its registered office at Einsteinova 24, 851 01 Bratislava, Slovak Republic, registered in the Commercial Register administered by Bratislava I District Court, Section Sro, Entry No 3586/B, Business Registration Number: 31333532 as a Data Controller ("ESET" or "We") would like to be transparent when it comes to processing of personal data and privacy of our customers. To achieve this goal, We are publishing this Privacy Policy with the sole purpose of informing our customer ("End User" or "You") about following topics:

Processing of Personal Data,

Data Confidentiality,

Data Subject's Rights.

Processing of Personal Data

Services provided by ESET implemented in our web-based product are provided under the Terms of Use (“Terms”), but some of them might require specific attention. We would like to provide You with more details on data processing connected with the provision of our products and services. We render various services described in the ToU and documentation. To make it all work, We need to collect the following information:

Management of ESET security products requires seat ID and name, product name, license information, activation and expiration information, hardware and software information concerning managed devices with ESET security product installed. Logs concerning activities of managed ESET security products and devices are collected and available in order to facilitate managing and supervising features and services.

Other processed information may include information concerning installation process, including platform on which our product is installed and information about the operations and functionality of our products or managed devices, such as hardware fingerprint, installation IDs, license IDs, IP address, MAC address, used email addresses, GPS coordinates of a mobile device or configuration settings of product.

For the security of infrastructure and reporting purposes, telemetry information need to be processed including numbers of users, policies, logins, tasks, notifications, managed devices, threats, etc. as well as HTTP headers.

Licensing information such as license ID and personal data such as name, surname, address, email address is required for billing purposes, license genuineness verification and provision of our services.

Contact information and data contained in your support requests may be required for service of support. Based on the channel You choose to contact us, We may collect your email address, phone number, license information, product details and description of your support case. You may be asked to provide us with other information to facilitate service of support such as generated log files.

Data concerning usage of our service are completely anonymous by the end of session. No personally identifiable information is stored after the session ends.

Customer feedback may be provided by You via web form and for the purpose of follow-up your email may be requested as well as licensing information and number of managed devices.

Data Confidentiality

ESET is a company operating worldwide via affiliated entities or partners as part of our distribution, service, and support network. Information processed by ESET may be transferred to and from affiliated entities or partners for the performance of the Terms, such as the provision of services, support, or billing. Based on your location and service You choose to use, We might be required to transfer your data to a country with the absence of an adequacy decision issued by the European Commission. Even in this case, every transfer of information is subject to the regulation of data protection legislation and takes place only if required. Standard Contractual Clauses, Binding Corporate Rules, or another appropriate safeguard must be established without any exception.

We are doing our best to prevent data from being stored longer than necessary while providing services under the Terms. Our retention period might be longer than the validity of your license just to give You time for easy and comfortable renewal. Minimized and pseudonymized statistics and anonymized data may be further processed for statistical purposes.

ESET implements appropriate technical and organizational measures to ensure a level of security which is appropriate to potential risks. We are doing our best to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and Services. However, in case of data breach resulting in a risk to your rights and freedoms, We are ready to notify supervisory authority as well as data subjects. Data Subject has a right to lodge a complaint with a supervisory authority.

Data Subject’s Rights

ESET is subject to regulation of Slovak laws and We are bound by data protection legislation as part of European Union. Subject to conditions laid down by applicable data protection laws, You are entitled to following rights as a data subject:

right to request access to your personal data from ESET,

right to rectification of your personal data if inaccurate (You also have the right to have the incomplete personal data completed),

right to request erasure of your personal data,

right to request restriction of processing your personal data,

right to object to processing,

right to lodge a complaint as well as,

right to data portability.

We believe that every information we process is valuable and necessary for the purpose of our legitimate interest which is provision of services and products to our customers.

If You would like to exercise your right as a data subject or You have a question or concern, send us a message at:

ESET, spol. s r.o.
Data Protection Officer
Einsteinova 24
85101 Bratislava
Slovak Republic