Availability of service

Availability

Our target is to provide 99.5% service availability. Our effort and well-defined processes drive this endeavor. In the event of an ESET PROTECT service outage, endpoints remain secure and unaffected.

The ESET Status Portal displays the current status of ESET cloud services, scheduled outages and past incidents. If you are experiencing an issue with a supported ESET service and do not see it listed in the Status Portal, contact ESET Technical Support.

Monitoring teams verify potential issues internally, and confirmed incidents are posted and updated manually to maintain high credibility and accuracy. Therefore, they appear on the Status Portal with a slight delay. Incidents with a short duration may not be posted if they are resolved before being manually confirmed.

Maintenance

The ESET PROTECT service is subject to routine maintenance procedures. All maintenance windows that exceed 15 minutes are announced to console administrators in advance. Outages during maintenance windows are not affecting our targeted availability. Maintenance will be performed during weekends and outside working hours (US data center - during US night hours; EU data center - during EU night hours; JPN data center - during JPN night hours).