Availability of service

Availability

Our target is to provide 99.5% service availability. Our effort and well-defined processes drive this endeavor. In the event of an ESET PROTECT Cloud service outage, endpoints remain secure and unaffected.

Maintenance

The ESET PROTECT Cloud service is subject to routine maintenance procedures. All maintenance windows that exceed 15 minutes are announced to console administrators in advance. Outages during maintenance windows are not affecting our targeted availability. Maintenance will be performed during weekends and outside working hours (US data center - during US night hours; EU data center - during EU night hours; JPN data center - during JPN night hours).