hmLoadTopic({
hmKeywords:"錯誤訊息,問題,疑難排解",
hmTitle:"疑難排解 - 代理程式部署",
hmDescription:"部署 ESET Management 代理程式時，您可能會碰到問題。若部署失敗，可能有很多原因。本區段內容將協助您：",
hmPrevLink:"fs_agent_connection_troubleshooting.html",
hmNextLink:"deployment_scenarios.html",
hmParentLink:"fs_deployment.html",
hmBreadCrumbs:"<a href=\"fs.html\">開始使用<\/a> &gt; <a href=\"fs_deployment.html\">ESET Management 代理程式部署<\/a>",
hmTitlePath:"開始使用 > ESET Management 代理程式部署 > 疑難排解 - 代理程式部署",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">疑難排解 - 代理程式部署<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">部署 ESET Management 代理程式時，您可能會碰到問題。若部署失敗，可能有很多原因。本區段內容將協助您：<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">瞭解造成 ESET Management 代理程式部署失敗的原因<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">根據下表找出可能的原因<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 45px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>解決問題，並執行成功的部署<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"注意\" title=\"注意\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">另請參閱 <a href=\"https:\/\/support.eset.com\/kb6861\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">ESET Management 代理程式部署疑難排解<\/a>知識庫文章。<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Windows<\/span><\/h2>\n\r<p class=\"p_Normal\">1.若要瞭解代理程式部署為何失敗，請瀏覽至 <span class=\"f_UI\">[報告]<\/span> &gt; <span class=\"f_UI\">[自動]<\/span> &gt; 按一下 <span class=\"f_UI\">[過去 30 天代理程式部署工作資訊]<\/span>。<br \/>\n\r表格會顯示部署資訊。<span class=\"f_UI\">[進度]<\/span> 欄會顯示關於代理程式部署失敗原因的錯誤訊息。<\/p>\n\r<p class=\"p_Normal\"><a id=\"tracelog\" class=\"hmanchor\"><\/a>如果您需要更多詳情，請變更 ESET PROTECT 伺服器追蹤記錄的簡化設定。瀏覽至 <span class=\"f_UI\">[其他]<\/span> &gt; <a href=\"admin_server_settings.html\" class=\"topiclink\">[設定]<\/a> &gt; <span class=\"f_UI\">[進階設定]<\/span> &gt; <span class=\"f_UI\">[記錄]<\/span>，然後從下拉式功能表選取 <span class=\"f_UI\">[錯誤]<\/span>。再次執行代理程式部署，若失敗，請在 ESET PROTECT 伺服器追蹤記錄檔中，查看位於檔案底端的最新記錄項目。報告將包括如何解決問題的建議。<\/p>\n\r<p class=\"p_Normal\">最新的檔案位於下列位置：<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_small_no_header\" style=\"width:100%;\">\n\r<thead>\n\r<tr class=\"Table_small_no_header\">\n\r<th class=\"Table_small_no_header\" style=\"width:211px;\" scope=\"col\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">ESET PROTECT 伺服器防護記錄<\/span><\/p>\n\r<\/th>\n\r<th class=\"Table_small_no_header\" style=\"width:1166px;\" scope=\"col\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_Path\">C:\\ProgramData\\ESET\\RemoteAdministrator\\Server\\EraServerApplicationData\\Logs\\trace.log<\/span><\/p>\n\r<\/th>\n\r<\/tr>\n\r<\/thead>\n\r<tbody>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:211px;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">ESET Management 代理程式防護記錄<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\" style=\"width:1166px;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_Path\">C:\\ProgramData\\ESET\\RemoteAdministrator\\Agent\\EraAgentApplicationData\\Logs<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/tbody>\n\r<\/table>\n\r<\/div>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"注意\" title=\"注意\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">若要在 <span class=\"f_Path\">trace.log<\/span> 檔案中啟用完整的 ESET Management 代理程式防護記錄，請在 <span class=\"f_Path\">trace.log<\/span> 所在的資料夾中建立名稱為 <span class=\"f_Path\">traceAll<\/span> 的虛擬檔案，不包含副檔名，然後重新啟動電腦 (以重新啟動 ESET Management 代理程式服務)。<\/p>\n\r<p class=\"p_Normal\">如果 ESET Management 代理程式發生連線問題時，請參閱<a href=\"fs_agent_connection_troubleshooting.html\" class=\"topiclink\">疑難排解 - 代理程式連線<\/a>取得更多資訊。<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">2.下表包含代理程式部署失敗的幾個原因：<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_small\" >\n\r<thead>\n\r<tr class=\"Table_small\">\n\r<th class=\"Table_small\" style=\"vertical-align:middle; width:245px;\" scope=\"col\"><p class=\"p_Head_row\"><span class=\"f_Head_row\">錯誤訊息<\/span><\/p>\n\r<\/th>\n\r<th class=\"Table_small\" style=\"vertical-align:middle; width:1176px;\" scope=\"col\"><p class=\"p_Head_row\"><span class=\"f_Head_row\">可能原因<\/span><\/p>\n\r<\/th>\n\r<\/tr>\n\r<\/thead>\n\r<tbody>\n\r<tr class=\"Table_small\">\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:245px;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">無法連線<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:1176px;\"><p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">無法連線到網路上的用戶端，防火牆封鎖了通訊<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">用戶端防火牆或 Windows 防火牆上的外來連接埠 135、137、138、139 及 445 未開啟：允許外來檔案和印表機共用例外未使用。<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 21px; margin-left: 0;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>無法解析用戶端的主機名稱，請使用有效的 FQDN 電腦名稱<\/p><\/td>\n\r<\/tr>\n\r<tr class=\"Table_small\">\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:245px; background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">拒絕存取<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:1176px; background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">在從加入網域的伺服器部署到加入網域的用戶端時，請以下列格式使用網域管理員群組成員之使用者的認證：<\/span><span class=\"f_UI\">Domain\\DomainAdmin<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">在從加入網域的伺服器部署到加入網域的用戶端時，您可以從網路服務暫時提高 ESET PROTECT 伺服器服務的權限，以在網域管理員帳戶之下執行。<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">在從伺服器部署到非屬相同網域的用戶端時，<a href=\"https:\/\/support.microsoft.com\/en-us\/kb\/951016\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">請停用目標電腦上的遠端 UAC 過濾<\/a>。<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">從伺服器部署到不同網域的用戶端時，請以下列格式使用系統管理員群組成員之本機使用者的認證：<\/span><span class=\"f_UI\">管理員<\/span><span class=\"f_NormalTable\">系統會自動在登入資訊前方加上目標電腦名稱。<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">尚未設定管理員帳戶密碼<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">存取權限不足<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_Path\">ADMIN\$<\/span><span class=\"f_NormalTable\"> 系統管理共用無法使用<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_Path\">IPC\$<\/span><span class=\"f_NormalTable\"> 系統管理共用無法使用<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 21px; margin-left: 0;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>簡易檔案共用已啟用<\/p><\/td>\n\r<\/tr>\n\r<tr class=\"Table_small\">\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:245px;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">未找到存放庫中的套件<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\" style=\"width:1176px;\"><p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">存放庫的連結不正確<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">存放庫無法使用<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 21px; margin-left: 0;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>存放庫未包含所需套件<\/p><\/td>\n\r<\/tr>\n\r<tr class=\"Table_small\">\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:245px; background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">錯誤 1603<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\" style=\"width:1176px; background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">檢查 <\/span><span class=\"f_Path\">ra-agent-install.log<\/span><span class=\"f_NormalTable\"> 檔案。它位於下列位置：它位於下列位置：在目標電腦上的 <\/span><span class=\"f_Path\">C:\\Users\\%user%\\AppData\\Local\\Temp\\ra-agent-install.log <\/span><span class=\"f_NormalTable\">。<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 21px; margin-left: 0;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>如果仍會發生錯誤，請遵循我們的<a href=\"https:\/\/support.eset.com\/kb7806\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">知識庫文章<\/a>。<\/p><\/td>\n\r<\/tr>\n\r<\/tbody>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">3.根據可能的原因的逐步進行適當的疑難排解：<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">無法連線到網路上的用戶端<\/span><span class=\"f_NormalList\"> - 從 ESET PROTECT 伺服器 伺服器 Ping 用戶端，若有得到回應，請嘗試遠端登入用戶端電腦 (例如透過遠端桌面)。<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">防火牆封鎖通訊<\/span><span class=\"f_NormalList\"> - 檢查伺服器與用戶端的防火牆設定，以及兩台電腦之間存在的任何其他防火牆 (如果適用的話)。<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">無法解析用戶端的主機名稱<\/span> - DNS 問題的可能解決方案包含 (但不限於)：<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">針對發生代理程式部署問題之伺服器和\/或用戶端的 IP 位址和主機名稱使用 <\/span><span class=\"f_CodeHighlighted\">nslookup<\/span><span class=\"f_NormalList\"> 命令。結果應符合該電腦的資訊。例如，對於針對主機名稱的 <\/span><span class=\"f_CodeHighlighted\">nslookup<\/span><span class=\"f_NormalList\">，其解析的 IP 位址應該要與發生問題之主機上 <\/span><span class=\"f_CodeHighlighted\">ipconfig<\/span><span class=\"f_NormalList\"> 命令顯示的 IP 位址相同。<\/span><span class=\"f_CodeHighlighted\">nslookup<\/span><span class=\"f_NormalList\"> 命令必須在用戶端與伺服器上執行。<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 45px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>手動檢查 DNS 記錄是否有重複的項目。<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">防火牆連接埠 2222 和 2223 未開啟<\/span><span class=\"f_NormalList\"> - 同上，確定已為兩台電腦 (用戶端與伺服器) 間的所有防火牆，開啟上述的連接埠。<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">尚未設定管理員帳戶密碼<\/span><span class=\"f_NormalList\"> - 為管理員帳戶設定適當的密碼 (不要使用空白密碼)。<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">存取權限不足<\/span> - 建立<a href=\"server_tasks_agent_deployment1.html\" class=\"topiclink\">代理程式部署工作<\/a>時嘗試使用網域管理員的憑證。如果用戶端電腦屬於工作群組，請使用該特定電腦上的本機管理員帳戶。<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"注意\" title=\"注意\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">順利部署後，防火牆中連接埠 2222 和 2223 並未開放。確定已為兩台電腦 (用戶端與伺服器) 間的所有防火牆，開啟上述的連接埠。<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">若要啟動<\/span><span class=\"f_NormalList\">管理員使用者帳戶：<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 40px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span><span class=\"f_NormalList\">開啟系統管理命令提示字元<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 59px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span>輸入下列命令：<\/p>\n\r<p class=\"p_CodeHighlighted\" style=\"page-break-inside: avoid; margin: 0 0 0 52px;\"><span class=\"f_CodeHighlighted\">net&nbsp;user&nbsp;administrator&nbsp;\/active:yes<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">ADMIN\$ 系統管理共用無法使用<\/span><span class=\"f_NormalList\"> - 用戶端電腦必須啟用共用資源 <\/span><span class=\"f_Path\">ADMIN\$<\/span><span class=\"f_NormalList\">，請確定在其他「共用」之間存在此共用資源 (<\/span><span class=\"f_UI\">[開始]<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">[控制台]<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">[系統管理工具]<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">[電腦管理]<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">[共用資料夾]<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">[共用]<\/span><span class=\"f_NormalList\">)。<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">IPC\$ 系統管理共用無法使用<\/span> - 請從伺服器的命令提示字元發出下列命令以確定伺服器可存取 <span class=\"f_Path\">IPC\$<\/span>：<\/p>\n\r<p class=\"p_Normal\" style=\"margin: 0 0 10px 32px;\"><span class=\"f_CodeHighlighted\">net use \\\\clientname\\IPC\$<\/span>，其中 <span class=\"f_CodeHighlighted\">clientname<\/span> 是目標電腦的名稱。<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">使用簡易檔案共用<\/span> - 如收到<span class=\"f_UI\">「拒絕存取」<\/span>錯誤訊息，且為混合式環境 (包含網域與工作群組)，則針對所有發生代理程式部署問題的電腦，停用 <span class=\"f_UI\">[使用簡易檔案共用]<\/span> 或 <span class=\"f_UI\">[使用共用精靈]<\/span>。例如，在 Windows 11 中執行下列步驟：<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 26px; margin: 0 0 10px 24px;\"><span class=\"f_Normal\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>按一下 <span class=\"f_UI\">[開始]<\/span>、在 <span class=\"f_UI\">[搜尋]<\/span> 方塊中輸入<span class=\"f_CodeHighlighted\">檔案總管<\/span>，然後按一下 <span class=\"f_UI\">[檔案總管選項]<\/span>。按一下 <span class=\"f_UI\">[檢視]<\/span> 索引標籤，並在 <span class=\"f_UI\">[進階設定]<\/span> 方塊中向下捲動清單，接著取消選取 <span class=\"f_UI\">[使用共用精靈]<\/span> 旁邊的核取方塊。<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">存放庫的連結不正確<\/span><span class=\"f_NormalList\"> - 在 ESET PROTECT Web Console 中瀏覽至 <\/span><span class=\"f_UI\">[其他]<\/span><span class=\"f_NormalList\"> &gt; <a href=\"admin_server_settings.html\" class=\"topiclink\">[設定]<\/a>，然後按一下 <\/span><span class=\"f_UI\">[進階]<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">[存放庫]<\/span><span class=\"f_NormalList\">，並確定存放庫的 URL 是正確的。<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">未找到存放庫中的套件<\/span> - 未與 ESET PROTECT On-Prem 存放庫連線時，通常會顯示此錯誤訊息。檢查您的網際網路連線。<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Linux 與 macOS<\/span><\/h2>\n\r<p class=\"p_Normal\">如果無法在 Linux 或 macOS 上部署代理程式，則問題通常與 SSH 有關。檢查用戶端電腦，確定 SSH Daemon 正在執行中。修正後，請再次執行代理程式部署。<\/p>\n\r"
})
