hmLoadTopic({
hmKeywords:"Poruka o pogrešci,Problem,otklanjanje poteškoća",
hmTitle:"Otklanjanje poteškoća – instalacija agenta",
hmDescription:"Tijekom instalacije ESET Management agenta možete naići na poteškoće. Ako instalacija ne uspije, uzroci mogu biti razni. Ovaj će vam odjeljak pomoći da:",
hmPrevLink:"fs_agent_connection_troubleshooting.html",
hmNextLink:"deployment_scenarios.html",
hmParentLink:"fs_deployment.html",
hmBreadCrumbs:"<a href=\"fs.html\">Započni<\/a> &gt; <a href=\"fs_deployment.html\">Instalacija ESET Management agenta<\/a>",
hmTitlePath:"Započni > Instalacija ESET Management agenta > Otklanjanje poteškoća – instalacija agenta",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Otklanjanje poteškoća – instalacija agenta<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">Tijekom instalacije ESET Management agenta možete naići na poteškoće. Ako instalacija ne uspije, uzroci mogu biti razni. Ovaj će vam odjeljak pomoći da:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">saznate što je uzrokovalo neuspjeh instalacije ESET Management agenta<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">potražite moguće uzroke u tablici u nastavku<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 45px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>otklonite problem i izvršite uspješnu instalaciju<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Napomena\" title=\"Napomena\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">Pogledajte također <a href=\"https:\/\/support.eset.com\/kb6861\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">članak oESET Management Knowledge Base o postavljanju agenata (Agent deployment<\/a> troubleshooting Knowledgebase).<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Windows<\/span><\/h2>\n\r<p class=\"p_Normal\">1. Da biste saznali zašto instalacija agenta nije uspjela, idite na <span class=\"f_UI\">Izvješća<\/span> &gt; <span class=\"f_UI\">Automatizacija<\/span>, odaberite <span class=\"f_UI\">Informacije o zadacima instalacije agenta u posljednjih 30 dana<\/span>.<br \/>\n\rPrikazat će se tablica s informacijama o instalaciji. Stupac <span class=\"f_UI\">Napredak<\/span> prikazuje poruke o pogreškama u kojima je navedeno zašto instalacija agenta nije uspjela.<\/p>\n\r<p class=\"p_Normal\"><a id=\"tracelog\" class=\"hmanchor\"><\/a>Ako vam je potrebno još pojedinosti, možete promijeniti opširnost dnevnika ESET PROTECT servera. Idite na <span class=\"f_UI\">Više<\/span> &gt; <a href=\"admin_server_settings.html\" class=\"topiclink\">Postavke<\/a> &gt; <span class=\"f_UI\">Napredne postavke<\/span> &gt; <span class=\"f_UI\">Vođenje dnevnika<\/span> i iz padajućeg izbornika odaberite <span class=\"f_UI\">Pogreška<\/span>. Ponovno pokrenite instalaciju agenta i kada ne uspije, provjerite najnovije zapise na dnu datoteke dnevnika ESET PROTECT servera. Izvješće će uključivati prijedloge o rješavanju problema.<\/p>\n\r<p class=\"p_Normal\">Posljednja se datoteka nalazi ovdje:<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_small_no_header\" style=\"width:100%;\">\n\r<thead>\n\r<tr class=\"Table_small_no_header\">\n\r<th class=\"Table_small_no_header\" style=\"width:211px;\" scope=\"col\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Dnevnik ESET PROTECT servera<\/span><\/p>\n\r<\/th>\n\r<th class=\"Table_small_no_header\" style=\"width:1166px;\" scope=\"col\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_Path\">C:\\ProgramData\\ESET\\RemoteAdministrator\\Server\\EraServerApplicationData\\Logs\\trace.log<\/span><\/p>\n\r<\/th>\n\r<\/tr>\n\r<\/thead>\n\r<tbody>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:211px;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Dnevnik ESET Management agenta<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\" style=\"width:1166px;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_Path\">C:\\ProgramData\\ESET\\RemoteAdministrator\\Agent\\EraAgentApplicationData\\Logs<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/tbody>\n\r<\/table>\n\r<\/div>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Napomena\" title=\"Napomena\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">Da biste aktivirali potpuno vođenje dnevnika servisa ESET Management Agent u datoteci <span class=\"f_Path\">trace.log<\/span>, stvorite lažnu datoteku pod nazivom <span class=\"f_Path\">traceAll<\/span> bez ekstenzije u istoj mapi u kojoj se nalazi datoteka <span class=\"f_Path\">trace.log<\/span>, a zatim ponovno pokrenite računalo (da biste ponovno pokrenuli servis ESET Management Agent).<\/p>\n\r<p class=\"p_Normal\">U slučaju problema s povezivanjem ESET Management agenta dodatne informacije potražite u odjeljku <a href=\"fs_agent_connection_troubleshooting.html\" class=\"topiclink\">Otklanjanje poteškoća – povezivanje agenta<\/a>.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">2. Tablica u nastavku sadrži nekoliko razloga neuspjeha instalacije agenta:<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_small\" >\n\r<thead>\n\r<tr class=\"Table_small\">\n\r<th class=\"Table_small\" style=\"vertical-align:middle; width:245px;\" scope=\"col\"><p class=\"p_Head_row\"><span class=\"f_Head_row\">Poruka o pogrešci<\/span><\/p>\n\r<\/th>\n\r<th class=\"Table_small\" style=\"vertical-align:middle; width:1176px;\" scope=\"col\"><p class=\"p_Head_row\"><span class=\"f_Head_row\">Mogući uzroci:<\/span><\/p>\n\r<\/th>\n\r<\/tr>\n\r<\/thead>\n\r<tbody>\n\r<tr class=\"Table_small\">\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:245px;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Povezivanje nije moguće<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:1176px;\"><p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Klijent nije dostupan na mreži, firewall blokira komunikaciju<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Ulazni portovi 135, 137, 138, 139 i 445 nisu otvoreni u firewallu na klijentu ili u firewallu sustava Windows: ne upotrebljava se iznimka za dopuštanje dijeljenja ulaznih datoteka i pisača<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 21px; margin-left: 0;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Razrješavanje naziva hosta klijenta nije moguće, upotrijebite ispravne FQDN nazive računala<\/p><\/td>\n\r<\/tr>\n\r<tr class=\"Table_small\">\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:245px; background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Pristup je odbijen<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:1176px; background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Prilikom instalacije sa servera pridruženog domeni na klijent pridružen domeni upotrijebite korisničke podatke korisnika koji je član grupe Administrator domene u formatu: <\/span><span class=\"f_UI\">Domena\\Administratordomene<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Prilikom instalacije sa servera pridruženog domeni na klijent pridružen domeni možete privremeno premjestiti servis ESET PROTECT servera s mrežnog servisa kako bi radio pod računom administratora domene.<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Prilikom instalacije sa servera na klijent koji se ne nalazi u istoj domeni <a href=\"https:\/\/support.microsoft.com\/en-us\/kb\/951016\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">deaktivirajte daljinsko filtriranje kontrole korisničkih računa na ciljanom računalu<\/a>.<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Prilikom instalacije sa servera na klijent u drugoj domeni upotrijebite korisničke podatke lokalnog korisnika koji je član grupe administratora u formatu: <\/span><span class=\"f_UI\">Administrator<\/span><span class=\"f_NormalTable\"> Naziv ciljanog računala automatski će se dodati prijavi.<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Nije postavljena lozinka za administratorski račun<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Nedostatna prava pristupa<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Zajednička mreža <\/span><span class=\"f_Path\">ADMIN\$<\/span><span class=\"f_NormalTable\"> nije dostupna<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Zajednička mreža <\/span><span class=\"f_Path\">IPC\$<\/span><span class=\"f_NormalTable\"> nije dostupna<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 21px; margin-left: 0;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Aktivirano je korištenje jednostavnog zajedničkog korištenja datoteka<\/p><\/td>\n\r<\/tr>\n\r<tr class=\"Table_small\">\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:245px;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Paket nije pronađen u repozitoriju<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\" style=\"width:1176px;\"><p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Link na repozitorij nije ispravan<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Repozitorij je nedostupan<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 21px; margin-left: 0;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Repozitorij ne sadrži željeni paket<\/p><\/td>\n\r<\/tr>\n\r<tr class=\"Table_small\">\n\r<td class=\"Table_small\" style=\"vertical-align:middle; width:245px; background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Pogreška 1603<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\" style=\"width:1176px; background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 8px;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalTable\">Provjerite datoteku <\/span><span class=\"f_Path\">ra-agent-install.log<\/span><span class=\"f_NormalTable\">. Nalazi se ovdje: <\/span><span class=\"f_Path\">C:\\Users\\%user%\\AppData\\Local\\Temp\\ra-agent-install.log <\/span><span class=\"f_NormalTable\">na ciljnom računalu.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 21px; margin-left: 0;\"><span class=\"f_NormalTable\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Ako se pogreška i dalje javlja, slijedite naš <a href=\"https:\/\/support.eset.com\/kb7806\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">članak u bazi znanja<\/a>.<\/p><\/td>\n\r<\/tr>\n\r<\/tbody>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">3. Slijedite odgovarajuće korake za otklanjanje poteškoća ovisno o mogućem uzroku:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Klijent nije dostupan na mreži<\/span><span class=\"f_NormalList\"> – Pošaljite ping signal klijentu s ESET PROTECT servera. Ako dobijete odgovor, pokušajte se daljinski prijaviti na klijentsko računalo (primjerice, daljinskim pristupom radnoj površini).<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Firewall blokira komunikaciju<\/span><span class=\"f_NormalList\"> – Provjerite postavke firewalla na serveru i klijentu, kao i postavke svih ostalih firewalla koji postoje između ta dva računala (ako je primjenjivo).<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Razrješavanje naziva hosta klijenta nije moguće<\/span> – Moguća rješenja za DNS probleme mogu uključivati, ali nisu ograničena na sljedeće:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">Uporaba naredbe <\/span><span class=\"f_CodeHighlighted\">nslookup<\/span><span class=\"f_NormalList\"> IP adrese i naziva hosta servera i\/ili klijenata na kojima se javljaju problemi s instalacijom agenta. Rezultat bi trebao biti isti kao informacije primljene s računala. Na primjer, <\/span><span class=\"f_CodeHighlighted\">nslookup<\/span><span class=\"f_NormalList\"> naziva hosta trebao bi razriješiti IP adresu koju naredba <\/span><span class=\"f_CodeHighlighted\">ipconfig<\/span><span class=\"f_NormalList\"> prikazuje na određenom hostu. Naredba <\/span><span class=\"f_CodeHighlighted\">nslookup<\/span><span class=\"f_NormalList\"> mora se pokrenuti na klijentima i na serveru.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 45px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>Ručno traženje duplikata u DNS zapisima.<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Portovi 2222 i 2223 nisu otvoreni u firewallu<\/span><span class=\"f_NormalList\"> – isto kao prethodno, provjerite jesu li ti portovi otvoreni na svim firewallima između dva računala (klijenta i servera).<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Nije postavljena lozinka za administratorski račun<\/span><span class=\"f_NormalList\"> – postavite odgovarajuću lozinku za administratorski račun (ne koristite se praznom lozinkom).<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Nedostatna prava pristupa<\/span> – Pokušajte upotrijebiti korisničke podatke administratora domene prilikom stvaranja <a href=\"server_tasks_agent_deployment1.html\" class=\"topiclink\">zadatka instalacije agenta<\/a>. Ako je klijentsko računalo u radnoj grupi, upotrijebite lokalni administratorski račun za to računalo.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Napomena\" title=\"Napomena\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">Nakon uspješne instalacije portovi 2222 i 2223 nisu otvoreni u firewallu. Provjerite jesu li ti portovi otvoreni na svim firewallima između dva računala (klijenta i servera).<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Postupak za aktivaciju<\/span><span class=\"f_NormalList\"> administratorskog korisničkog računa:<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 40px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span><span class=\"f_NormalList\">Otvorite administracijski naredbeni redak<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 59px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span>Unesite sljedeću naredbu: <\/p>\n\r<p class=\"p_CodeHighlighted\" style=\"page-break-inside: avoid; margin: 0 0 0 52px;\"><span class=\"f_CodeHighlighted\">net&nbsp;user&nbsp;administrator&nbsp;\/active:yes<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Zajednička mreža ADMIN\$ nije dostupna<\/span><span class=\"f_NormalList\"> – na klijentskom računalu mora biti aktivirano zajedničko korištenje resursa <\/span><span class=\"f_Path\">ADMIN\$<\/span><span class=\"f_NormalList\">. Provjerite je li ta opcija prisutna među ostalim zajedničkim resursima (<\/span><span class=\"f_UI\">Start<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Upravljačka ploča<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Administracijski alati<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Upravljanje računalom<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Zajedničke mape<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Zajednički resursi<\/span><span class=\"f_NormalList\">).<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Zajednička mreža IPC\$ nije dostupna<\/span> – Provjerite može li server pristupiti mreži <span class=\"f_Path\">IPC\$<\/span> s pomoću sljedeće naredbe iz prozora naredbenog retka na serveru:<\/p>\n\r<p class=\"p_Normal\" style=\"margin: 0 0 10px 32px;\"><span class=\"f_CodeHighlighted\">net use \\\\clientname\\IPC\$<\/span>pri čemu je <span class=\"f_CodeHighlighted\">clientname<\/span> naziv ciljanog računala.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Korištenje jednostavnog zajedničkog korištenja datoteka<\/span> – Ako primate poruku pogreške s tekstom <span class=\"f_UI\">Odbijen pristup<\/span> i imate kombinirano okruženje (sadrži domenu i radnu grupu), deaktivirajte opciju <span class=\"f_UI\">Koristi se jednostavnim dijeljenjem datoteka<\/span> ili <span class=\"f_UI\">Koristi se čarobnjakom za dijeljenje<\/span> na svim računalima na kojima postoji problem pri instalaciji agenta. Primjerice, u sustavu Windows 11 učinite sljedeće:<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 26px; margin: 0 0 10px 24px;\"><span class=\"f_Normal\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>Kliknite <span class=\"f_UI\">Pokreni<\/span>, upišite <span class=\"f_CodeHighlighted\">Pregledaj datoteke<\/span> u okvir za <span class=\"f_UI\">Pretraživanje<\/span>, a zatim kliknite <span class=\"f_UI\">Opcije pregledavanja datoteka<\/span>. Kliknite karticu <span class=\"f_UI\">Prikaz<\/span>, a zatim se u okviru <span class=\"f_UI\">Napredne postavke<\/span> pomaknite prema dolje i poništite odabir potvrdnog okvira pokraj <span class=\"f_UI\">Koristi se čarobnjakom za zajedničko korištenje<\/span>.<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Link na repozitorij nije ispravan<\/span><span class=\"f_NormalList\"> – u ESET PROTECT web konzoli idite na <\/span><span class=\"f_UI\">Više<\/span><span class=\"f_NormalList\"> &gt; <a href=\"admin_server_settings.html\" class=\"topiclink\">Postavke<\/a>, kliknite <\/span><span class=\"f_UI\">Napredne<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Repozitorij<\/span><span class=\"f_NormalList\"> i provjerite je li URL adresa repozitorija ispravna.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Paket nije pronađen u repozitoriju<\/span> – ova se poruka o pogrešci obično prikazuje kada nije uspostavljena veza s ESET PROTECT On-Prem repozitorijem. Provjerite internetsku vezu.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Linux i macOS<\/span><\/h2>\n\r<p class=\"p_Normal\">Ako instalacija agenta ne radi u operacijskom sustavu Linux ili macOS, problem je obično povezan s SSH-om. Provjerite klijentsko računalo i pobrinite se da bude pokrenut SSH daemon. Nakon otklanjanja problema ponovno pokrenite instalaciju agenta.<\/p>\n\r"
})
