hmLoadTopic({
hmKeywords:"software uninstall",
hmTitle:"Software Uninstall",
hmDescription:"The Software Uninstall task is used to uninstall an ESET application from client computers when they are no longer wanted\/needed.",
hmPrevLink:"using_safetica_software.html",
hmNextLink:"client_tasks_stop_managing_uninstall.html",
hmParentLink:"client_tasks.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"working_with_era.html\">ESET PROTECT On-Prem Main Menu<\/a> &gt; <a href=\"admin_ct.html\">Tasks<\/a> &gt; <a href=\"client_tasks.html\">Client Tasks<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem Main Menu > Tasks > Client Tasks > Software Uninstall",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Software Uninstall<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">The <span class=\"f_UI\">Software Uninstall<\/span> task is used to uninstall an ESET application from client computers when they are no longer wanted\/needed.<\/p>\n\r<p class=\"p_Normal\">Select one of the following options to create a new Client Task:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">Tasks<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Add<\/span><span class=\"f_NormalList\"> &gt; <img alt=\"Add\" title=\"Add\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/add_new_default.png\"\/><\/span><span class=\"f_UI\">Client Task<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">Tasks<\/span><span class=\"f_NormalList\"> &gt; select the desired task type and click <\/span><span class=\"f_UI\">Add<\/span><span class=\"f_NormalList\"> &gt; <img alt=\"Add\" title=\"Add\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/add_new_default.png\"\/><\/span><span class=\"f_UI\">Client Task<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Click the target device in <span class=\"f_UI\">Computers<\/span> and select <img alt=\"Tasks\" title=\"Tasks\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_tasks.png\"\/> <span class=\"f_UI\">Tasks<\/span> &gt; <img alt=\"Add\" title=\"Add\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/add_new_default.png\"\/><span class=\"f_UI\">New Task<\/span>.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Basic<\/span><\/h2>\n\r<p class=\"p_Normal\">In the <span class=\"f_UI\">Basic<\/span> section, type basic information about the task, such as a <span class=\"f_UI\">Name and Description (optional)<\/span>. Click <span class=\"f_UI\">Select tags<\/span> to <a href=\"tags.html#assign_tags\" class=\"topiclink\">assign tags<\/a>.<br \/>\n\rIn the <span class=\"f_UI\">Task<\/span> drop-down menu, select the task type you want to create and configure. If you have selected a specific task type before creating a new task, <span class=\"f_UI\">Task<\/span> is pre-selected based on your previous choice. <span class=\"f_UI\">Task<\/span> (see <a href=\"admin_ct.html\" class=\"topiclink\">the list of all Tasks<\/a>) defines the settings and the behavior for the task.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Settings<\/span><\/h2>\n\r<p class=\"p_Normal\">Select an option from the <span class=\"f_UI\">Uninstall<\/span> drop-down menu:<\/p>\n\r<h3 class=\"p_Heading3\" style=\"page-break-after: avoid;\"><span class=\"f_Heading3\">Application from list<\/span><\/h3>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Package name<\/span>—Select an ESET PROTECT component, a client security application or a third-party application. You can enable third-party (non-ESET) application reporting via <a href=\"agent_settings.html#operating_system\" class=\"topiclink\">Agent Policy setting<\/a>. All packages that can be uninstalled from the selected client(s) are displayed in this list.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">Uninstalling the ESET Management Agent removes the device from ESET PROTECT On-Prem management:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">ESET security application may keep some settings after uninstalling the ESET Management Agent.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>If the ESET Management Agent is password-protected, you must provide the password to uninstall, repair or upgrade (with changes) the Agent.<span class=\"f_NormalList\"> We recommend that you reset some settings that you do not want to keep (for example, password protection) to default settings using a <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_admin&amp;version=13.1&amp;lang=en-US&amp;topic=admin_pol_policies_wizard\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">policy<\/a> before the device is removed from management.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">All tasks running on the Agent will stop. The Web Console may not show accurate task statuses (<\/span><span class=\"f_UI\">Running<\/span><span class=\"f_NormalList\">, <\/span><span class=\"f_UI\">Finished<\/span><span class=\"f_NormalList\">, <\/span><span class=\"f_UI\">Failed<\/span><span class=\"f_NormalList\">) due to replication.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>After uninstalling the Agent, you can manage your security application with EGUI or <a href=\"https:\/\/help.eset.com\/getHelp?product=efsw&amp;version=latest&amp;lang=en-US&amp;topic=work_eshell\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">eShell<\/a>.<\/p><\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Package version<\/span>—You can either remove a specific version (sometimes, a specific version can cause problems) of the package, or <span class=\"f_UI\">uninstall all versions of a package<\/span>.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Uninstallation parameters<\/span>—You can specify parameters for uninstallation.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Select the check box next to <span class=\"f_UI\">Automatically reboot when needed<\/span> to force an automatic reboot of the client computer after installation. Alternatively, you can leave this option deselected and manually restart the client computer(s). You can <a href=\"https:\/\/support.eset.com\/kb8279\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">configure the managed computers\' restart\/shutdown behavior<\/a>. The computers must run an ESET security application that supports this setting.<\/p>\n\r<p class=\"p_Normal\">&nbsp;<\/p>\n\r<h3 class=\"p_Heading3\" style=\"page-break-after: avoid;\"><span class=\"f_Heading3\">Third-party antivirus software (Built with OPSWAT)<\/span><\/h3>\n\r<p class=\"p_Normal\">You can enable third-party (non-ESET) application reporting via <a href=\"agent_settings.html#operating_system\" class=\"topiclink\">Agent Policy setting<\/a>.<\/p>\n\r<p class=\"p_Normal\">For a list of compatible AV Software, see our <a href=\"https:\/\/support.eset.com\/kb3527\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Knowledgebase article<\/a>. This removal is different from the <span class=\"f_UI\">Add or Remove Programs<\/span> uninstallation. It uses alternative methods to remove third-party antivirus software thoroughly including any residual registry entries or other traces.<\/p>\n\r<p class=\"p_Normal\">Follow the step-by-step instructions in this article <a href=\"https:\/\/support.eset.com\/kb7814\/\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Remove third-party antivirus software from client computers using ESET PROTECT On-Prem<\/a> to send a task to remove third-party antivirus software from client computers.<\/p>\n\r<p class=\"p_Normal\">If you want to allow uninstallation of password-protected applications, see our <a href=\"https:\/\/support.eset.com\/kb7724\/\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Knowledgebase article<\/a>.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Summary<\/span><\/h2>\n\r<p class=\"p_Normal\">Review the summary of configured settings and click <span class=\"f_UI\">Finish<\/span>. The Client Task is now created, and a small window will open:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Click <a href=\"admin_ct_executions_trigger.html\" class=\"topiclink\">Create Trigger<\/a> (recommended) to specify Client Task Targets (computers or groups) and the Trigger.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>If you click <span class=\"f_UI\">Close<\/span>, you can create a <a href=\"admin_ct_executions_trigger.html\" class=\"topiclink\">Trigger<\/a> later—Click the Client Task and select <img alt=\"Run on\" title=\"Run on\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/restart_default.png\"\/> <span class=\"f_UI\">Run on<\/span> from the drop-down menu.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Create trigger.\" title=\"Create trigger.\" width=\"480\" height=\"155\" style=\"margin:0;width:480px;height:155px;border:none\" src=\".\/images\/client_task_finish.png\"\/><\/p>\n\r<p class=\"p_Normal\">You can see the <a href=\"admin_ct_executions_progress.html\" class=\"topiclink\">progress indicator bar<\/a>, <a href=\"admin_ct_executions_status_icon.html\" class=\"topiclink\">status icon<\/a> and <a href=\"admin_ct_executions_drill_down.html\" class=\"topiclink\">details<\/a> for each created task in <span class=\"f_UI\">Tasks<\/span>.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Note\" title=\"Note\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">ESET security application uninstallation task may fail with a password-related error, for example: <span class=\"f_UI\">Application: ESET Endpoint Security -- Error 5004. Enter a valid password to continue uninstallation<\/span>. This is due to enabled password protection setting in ESET security application. Apply a <a href=\"admin_pol_policies_wizard.html\" class=\"topiclink\">policy<\/a> to the client computer(s) to remove password protection. You can then uninstall ESET security application via Software Uninstall task.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r"
})
