hmLoadTopic({
hmKeywords:"",
hmTitle:"Removing a company",
hmDescription:"The MSP tree is synchronized with the MSP account. You need to remove the MSP account from the Subscription Management to unlock the MSP tree. When you remove the account, all...",
hmPrevLink:"msp_status.html",
hmNextLink:"updates.html",
hmParentLink:"msp.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"msp.html\">ESET PROTECT On-Prem for Managed Service Providers<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem for Managed Service Providers > Removing a company",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Removing a company<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">The MSP tree is synchronized with the MSP account. You need to remove the MSP account from the Subscription Management to unlock the MSP tree. When you remove the account, all companies managed by that account are unlinked from the MSP tree.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">If you stop managing a company, <a href=\"client_tasks_stop_managing_uninstall.html\" class=\"topiclink\">remove<\/a> ESET Management Agents from that company computers. You cannot remove the company from the MSP tree without removing the whole MSP account from your subscription management.<\/p>\n\r<p class=\"p_Normal\">The MSP static group is persistent. After you synchronize the MSP tree, you can never remove the MSP root group, only its child groups.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Removing the MSP account and companies from the MSP tree<\/span><\/h2>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span>Log in to ESET PROTECT Web Console and navigate to <span class=\"f_UI\">More<\/span> &gt; <span class=\"f_UI\">Subscription Management<\/span>.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span>Click the subscription you want to remove &gt; <span class=\"f_UI\">Remove Subscriptions<\/span>. Keep in mind, that if you remove any subscription linked to an MSP account, the whole account and its linked subscriptions are removed from ESET PROTECT On-Prem.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Remove subscriptions from Subscription Management.\" title=\"Remove subscriptions from Subscription Management.\" width=\"853\" height=\"311\" style=\"margin:0;width:853px;height:311px;border:none\" src=\".\/images\/msp_remove_lic.png\"\/><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">3.<\/span>Confirm your choice to remove (unlink) the listed subscriptions from the Subscription Management.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_warning\" >\n\r<tr class=\"Table_warning\">\n\r<td class=\"Table_warning\" style=\"width:4px; background-color:#E04239;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_warning\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Warning\" title=\"Warning\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/warning.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_warning\"><p class=\"p_Normal\">When removing any subscription pool, you automatically remove all other subscription pools associated with the same account.<\/p>\n\r<p class=\"p_Normal\">For example, <span class=\"f_Path\">Company X<\/span> subscriptions were imported using credentials of <a href=\"mailto:joe@test.me\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">joe@test.me<\/a> from ESET MSP Administrator. If a user removes subscriptions of the <span class=\"f_Path\">Company X<\/span>, all the subscriptions imported from <a href=\"mailto:joe@test.me\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">joe@test.me<\/a> ESET Business Account and ESET MSP Administrator accounts get removed from the Subscription Management.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\"><img alt=\"Removing selected subscription\" title=\"Removing selected subscription\" width=\"700\" height=\"350\" style=\"margin:0;width:700px;height:350px;border:none\" src=\".\/images\/msp_remove_lic2.png\"\/><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">4.<\/span>Wait a few moments after the action and navigate to the <span class=\"f_UI\">Computers<\/span> menu.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">5.<\/span>The icons of all the removed companies change to <img alt=\"Removed company\" title=\"Removed company\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/company_unlinked.png\"\/>. Now you can click and <span class=\"f_UI\">Delete<\/span> any company that was previously a part of the MSP Tree. You can only remove a company (its static group) if it is empty.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Delete\" title=\"Delete\" width=\"426\" height=\"100\" style=\"margin:0;width:426px;height:100px;border:none\" src=\".\/images\/msp_remove_lic3.png\"\/><\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Note\" title=\"Note\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">After you remove the MSP account from the Subscription Management, you get the <span class=\"f_UI\">MSP Administrator is not connected<\/span> status in the <a href=\"msp_status.html\" class=\"topiclink\">Status Overview<\/a>. You need to remove all groups from your former MSP tree (in the <span class=\"f_UI\">Computers<\/span> menu) to turn off that status.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r"
})
