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hmTitle:"VDI, cloning and hardware detection",
hmDescription:"ESET PROTECT On-Prem supports VDI environments, cloning of machines and non-persistent storage systems. This feature is necessary to set up a flag for the master computer or...",
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hmTitlePath:"Get started > VDI, cloning and hardware detection",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">VDI, cloning and hardware detection<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">ESET PROTECT On-Prem supports VDI environments, cloning of machines and non-persistent storage systems. This feature is necessary to set up a flag for the master computer or resolve a <a href=\"vdi.html\" class=\"topiclink\">question<\/a> which appears after cloning or a change of hardware.<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Until the question is resolved, the client machine is unable to replicate to ESET PROTECT Server. Client only checks if the question is resolved.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Disabling hardware detection is <\/span><span class=\"f_Red\">irreversible<\/span><span class=\"f_NormalList\">, use it with the highest caution and only on physical machines!<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>When resolving multiple <a href=\"vdi.html\" class=\"topiclink\">questions<\/a>, use the <a href=\"fs_post_installation_tasks.html\" class=\"topiclink\">Status Overview<\/a>—<span class=\"f_UI\">Questions<\/span> tile.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Which OSs and hypervisors are supported?<\/span><\/h2>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_warning\" >\n\r<tr class=\"Table_warning\">\n\r<td class=\"Table_warning\" style=\"width:4px; background-color:#E04239;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_warning\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Warning\" title=\"Warning\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/warning.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_warning\"><p class=\"p_Normal\">Before you start using VDI with ESET PROTECT On-Prem, read more about supported and unsupported features of various VDI environments in our <a href=\"https:\/\/support.eset.com\/kb6858\/\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Knowledgebase article<\/a>.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Only <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=13.0&amp;lang=en-US&amp;topic=windows\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Windows<\/a> operating systems are supported.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">You can use ESET Full Disk Encryption in a <a href=\"https:\/\/help.eset.com\/getHelp?product=efde&amp;lang=en-US&amp;topic=req_and_supported.html#virtual_environment\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">virtual environment<\/a>, but ESET Full Disk Encryption must not be cloned<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Linked clones in Virtual Box cannot be distinguished from one another<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">In very rare cases, detection can be switched off automatically by the ESET PROTECT On-Prem; this happens when ESET PROTECT On-Prem is not able to analyze the <a href=\"hw_fingerprint.html\" class=\"topiclink\">hardware<\/a> reliably<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>See the list of supported configurations:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">Citrix PVS 7.15+ with physical machines<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">Citrix PVS 7.15+ with virtual machines in Citrix XenServer 7.15+<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">Citrix PVS 7.15+ and Citrix XenDesktop with Citrix XenServer 7.15+<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">Citrix Machine Creation Services<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">(without PVS) Citrix XenDesktop with Citrix XenServer 7.15+<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">VMware Horizon 8.0+ with VMware ESXi<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 45px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>Microsoft SCCM (for re-imaging)<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>ESET PROTECT On-Prem supports <a href=\"vdi_instant_clones.html#instant_clones\" class=\"topiclink\">VDI naming patterns<\/a> for all supported hypervisors<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">VDI environments<\/span><\/h2>\n\r<p class=\"p_Normal\">You can use Master machine with ESET Management Agent for a VDI pool. There is no VDI connector needed; all communication is handled via ESET Management Agent. ESET Management Agent must be installed on the Master machine before the VDI pool (machine catalog) is set up.<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">If you want to create a VDI pool, flag the Master computer in <a href=\"computer_details.html#virtualization\" class=\"topiclink\">computer details<\/a> &gt; <\/span><span class=\"f_UI\">Virtualization<\/span><span class=\"f_NormalList\"> before creating the pool, then select <\/span><span class=\"f_UI\">Mark as Master for Cloning<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Match with existing computers<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">If the Master computer is removed from the ESET PROTECT On-Prem, recovery of its identity (cloning) is forbidden and new machines from the pool would get a new identity each time (a new machine entry is created in the Web Console)<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">When a machine from the VDI pool connects for the first time, it has a mandatory 1 minute connection interval; after the first few replications, the connection interval is inherited from the master<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Never disable hardware detection when using the VDI pool<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_UI\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>You can have the master machine running along with the cloned computers, to keep it updated<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Important_heading\" style=\"page-break-after: avoid;\"><span class=\"f_Important_heading\">Default group for VDI machines<\/span><\/p>\n\r<p class=\"p_Normal\">New machines cloned from the Master appear in the static group set in the <span class=\"f_UI\">Cloned Computers Home Group<\/span> in the <a href=\"vdi_instant_clones.html\" class=\"topiclink\">Master for Cloning<\/a> window.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">&nbsp;<\/p>\n\r<p class=\"p_UI\"><img alt=\"VDI pool (machine catalog)\" title=\"VDI pool (machine catalog)\" width=\"900\" height=\"246\" style=\"margin:0;width:900px;height:246px;border:none\" src=\".\/images\/vdi.png\"\/><\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Cloning machines on hypervisor<\/span><\/h2>\n\r<p class=\"p_Normal\">You can create a clone of a regular machine. Wait for the <a href=\"vdi.html\" class=\"topiclink\">Question<\/a> to appear and resolve it by selecting <span class=\"f_UI\">Create new computer only this time<\/span>.<\/p>\n\r<p class=\"p_Normal\">&nbsp;<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Cloning of virtual machines\" title=\"Cloning of virtual machines\" width=\"618\" height=\"264\" style=\"margin:0;width:618px;height:264px;border:none\" src=\".\/images\/clon.png\"\/><\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Imaging of systems to physical machines<\/span><\/h2>\n\r<p class=\"p_Normal\">You can use a Master image with ESET Management Agent installed and deploy it on physical computers. There are two ways to accomplish this:<\/p>\n\r<h3 class=\"p_Heading3\" style=\"page-break-after: avoid;\"><span class=\"f_Heading3\">Create a new computer<\/span><\/h3>\n\r<p class=\"p_Normal\">Create a new machine in ESET PROTECT On-Prem after each image deployment.<\/p>\n\r<p class=\"p_Normal\">When a clone is detected, the system can react in two ways:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">Manually—Resolve each new computer manually in <a href=\"vdi.html\" class=\"topiclink\">Questions<\/a> and select <\/span><span class=\"f_UI\">Create a new computer every time<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>Automatically—Flag the Master machine before cloning and select <span class=\"f_UI\">Mark as Master for Cloning<\/span> &gt; <span class=\"f_UI\">Create new computers<\/span>.<\/p>\n\r<h3 class=\"p_Heading3\" style=\"page-break-after: avoid;\"><span class=\"f_Heading3\">Match with existing computer<\/span><\/h3>\n\r<p class=\"p_Normal\">If the image is re-deployed on a machine with previous history in ESET PROTECT On-Prem (that already had ESET Management Agent deployed), this machine is connected to its previous identity in ESET PROTECT On-Prem. If there is no previous identity matched, the system creates a new machine in ESET PROTECT On-Prem after the image is deployed on a new machine.<\/p>\n\r<p class=\"p_Normal\">When a clone is detected, the system can react in two ways:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">Manually—Resolve each new computer manually in <a href=\"vdi.html\" class=\"topiclink\">Questions<\/a> and select <\/span><span class=\"f_UI\">Match with the existing computer every time<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>Automatically—Flag the Master machine before cloning and select <span class=\"f_UI\">Mark as Master for Cloning<\/span> &gt; <span class=\"f_UI\">Match with existing computers<\/span>.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_warning\" >\n\r<tr class=\"Table_warning\">\n\r<td class=\"Table_warning\" style=\"width:4px; background-color:#E04239;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_warning\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Warning\" title=\"Warning\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/warning.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_warning\"><p class=\"p_Normal\">If you have an image (or a template) of your master computer, you must keep it updated. Always update the image after upgrading or re-installing any ESET components on the master machine.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\"><img alt=\"Match the clone with the existing computer.\" title=\"Match the clone with the existing computer.\" width=\"539\" height=\"264\" style=\"margin:0;width:539px;height:264px;border:none\" src=\".\/images\/match_with_existing_computer.png\"\/><\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Parallel replication<\/span><\/h2>\n\r<p class=\"p_Normal\">ESET PROTECT Server can recognize and resolve parallel replication of multiple machines to a single identity in ESET PROTECT On-Prem. Such an event is reported to <a href=\"computer_details.html#alerts\" class=\"topiclink\">computer details<\/a> &gt; <span class=\"f_UI\">Alerts<\/span> (\'<span class=\"f_UI\">Multiple connections with identical Agent ID<\/span>\'). There are two ways to resolve this issue:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Use the <a href=\"drill_down.html#one-click-actions\" class=\"topiclink\">one-click action<\/a> available on the alert—computers are divided, and their hardware detection is <\/span><span class=\"f_Red\">permanently<\/span><span class=\"f_NormalList\"> turned off<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">In rare cases, even computers with switched-off hardware detection can conflict—if this happens, the <a href=\"client_tasks_reset_agent.html\" class=\"topiclink\">Reset cloned agent task<\/a> is the only option<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Run the <a href=\"client_tasks_reset_agent.html\" class=\"topiclink\">Reset cloned agent task<\/a> on the machine, and this will keep you from having to disable hardware detection<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Troubleshooting<\/span><\/h2>\n\r<p class=\"p_Normal\">If you have issues with a VDI clone, perform the <a href=\"https:\/\/support.eset.com\/kb8108\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">VDI troubleshooting steps<\/a>.<\/p>\n\r"
})
