hmLoadTopic({
hmKeywords:"",
hmTitle:"MSP subscriptions",
hmDescription:"Eligible accounts To enable the MSP features in ESET PROTECT On-Prem, you need to import your MSP account in ESET PROTECT On-Prem Subscription Management. You can import...",
hmPrevLink:"msp_remote.html",
hmNextLink:"msp_import.html",
hmParentLink:"msp.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"msp.html\">ESET PROTECT On-Prem for Managed Service Providers<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem for Managed Service Providers > MSP subscriptions",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">MSP subscriptions<\/span><\/h1>\n\r",
hmBody:"<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Eligible accounts<\/span><\/h2>\n\r<p class=\"p_Normal\">To enable the MSP features in ESET PROTECT On-Prem, you need to <a href=\"msp_import.html\" class=\"topiclink\">import your MSP account<\/a> in ESET PROTECT On-Prem <a href=\"admin_license_management.html\" class=\"topiclink\">Subscription Management<\/a>.<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">You can import following types of ESET MSP Administrator accounts: MSP, Managed MSP and MSP Manager.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Any account needs to have at least read permission to at least one company, which can be its parent company or one customer.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Access to the parent company is not required.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>The distributor account cannot be imported.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Information on subscriptions and companies<\/span><\/h2>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Subscriptions imported from your MSP account are <a href=\"tags.html\" class=\"topiclink\">tagged<\/a> with the company name. If the company is renamed later, the tags are not renamed automatically. You can edit them manually.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">All subscriptions are imported in a way compatible with the ESET PROTECT On-Prem <a href=\"admin_access_rights.html#model\" class=\"topiclink\">security model<\/a>. Each user created using the <a href=\"msp_company.html\" class=\"topiclink\">MSP Customer setup<\/a> can only see and use their subscriptions.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">If there is a company in your MSP structure which has no subscriptions by the time of synchronization, that company is synchronized only to the computer MSP Tree, not to the MSP Tree inside <a href=\"admin_license_management.html\" class=\"topiclink\">Subscription Management<\/a>.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">If you add a new company in ESET MSP Administrator, ESET PROTECT On-Prem adds the company to the MSP tree after the next subscription synchronization.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Subscriptions from ESET MSP Administrator are divided into one <a href=\"admin_license_management.html\" class=\"topiclink\">pool<\/a> for each company. You cannot move a subscription out of the pool.<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">You can find company names and sites in the <\/span><span class=\"f_UI\">Subscription User<\/span><span class=\"f_NormalList\"> column in the <a href=\"admin_license_management.html\" class=\"topiclink\">Subscription Management<\/a>. You can use the <\/span><span class=\"f_UI\">Subscription User<\/span><span class=\"f_NormalList\"> data when creating a <a href=\"create_a_new_report_template.html\" class=\"topiclink\">report<\/a>.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">If you have subscriptions both in ESET Business Account and ESET MSP Administrator under the same credentials, ESET PROTECT On-Prem synchronizes all subscriptions from both accounts. All ESET Business Account subscriptions are saved in multiple subscription pools. Subscriptions from ESET MSP Administrator are divided into one <a href=\"admin_license_management.html\" class=\"topiclink\">pool<\/a> for each company. ESET PROTECT On-Prem supports <a href=\"https:\/\/help.eset.com\/getHelp?product=eba&amp;lang=en-US&amp;topic=sites\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">ESET Business Account Sites<\/a> for splitting subscriptions.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>When removing any subscription pool, you automatically remove all other subscription pools associated with the same account. Read more about how to <a href=\"msp_remove_company.html\" class=\"topiclink\">remove a company<\/a>.<\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalList\">&nbsp;<\/span><\/p>\n\r<p class=\"p_Normal\"><img alt=\"MSP subscription pools\" title=\"MSP subscription pools\" width=\"1004\" height=\"497\" style=\"margin:0;width:1004px;height:497px;border:none\" src=\".\/images\/license_pools.png\"\/><\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">On-demand synchronization<\/span><\/h2>\n\r<p class=\"p_Normal\">The ESET PROTECT On-Prem synchronizes with the activation servers once a day. If you have made changes in your MSP account and you want to update the subscription screen and MSP tree, navigate to <span class=\"f_UI\">Subscription Management<\/span> &gt; <span class=\"f_UI\">Actions<\/span> and click <span class=\"f_UI\">Synchronize Subscriptions<\/span>.<\/p>\n\r"
})
