hmLoadTopic({
hmKeywords:"",
hmTitle:"Submitted Files",
hmDescription:"ESET LiveGuard Advanced is a service that provides advanced protection from never-before-seen detections. ESET PROTECT On-Prem user can submit files for malware analysis in the...",
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hmNextLink:"exclusions.html",
hmParentLink:"admin.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"working_with_era.html\">ESET PROTECT On-Prem Main Menu<\/a> &gt; <a href=\"admin.html\">More<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem Main Menu > More > Submitted Files",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Submitted Files<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">ESET LiveGuard Advanced is a service that provides advanced protection from never-before-seen detections. ESET PROTECT On-Prem user can submit files for malware analysis in the cloud environment and receive a report about sample behavior. See the <a href=\"https:\/\/help.eset.com\/getHelp?product=elga&amp;lang=en-US\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">ESET LiveGuard Advanced User guide<\/a> for step-by-step instructions. You can remotely submit a file directly from ESET PROTECT Web Console under <span class=\"f_UI\">Detections<\/span>—click an item from the <img alt=\"Blocked files\" title=\"Blocked files\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_blocked.png\"\/> <span class=\"f_UI\"><a href=\"eset_inspect.html#blocked_files\" class=\"topiclink\">Blocked files<\/a><\/span> category &gt; <img alt=\"Send\" title=\"Send\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_send_file.png\"\/> <span class=\"f_UI\">Send File to ESET LiveGuard<\/span>.<\/p>\n\r<p class=\"p_Normal\">The <span class=\"f_UI\">Submitted files<\/span> window provides a list of all files submitted to ESET servers. These include files automatically sent to <a href=\"https:\/\/support.eset.com\/kb5552\/\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">ESET LiveGrid®<\/a> from client computers (if ESET LiveGrid® is enabled in their ESET security product) and files sent to ESET LiveGuard Advanced manually from ESET PROTECT Web Console.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Submitted files window<\/span><\/h2>\n\r<p class=\"p_Normal\">You can see the list of submitted files and information related to those files, like the user who submitted the file and submission date. Click the submitted file and select an action from the drop-down menu.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_small_no_header\" >\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:30%;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><img alt=\"Details\" title=\"Details\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/details_default.png\"\/><span class=\"f_NormalTableUI\"> Show Details<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Click to view the <\/span><span class=\"f_UI\">latest submission<\/span><span class=\"f_NormalTable\"> tab.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:30%; background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><img alt=\"View behavior\" title=\"View behavior\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/behavior.png\"\/><span class=\"f_NormalTableUI\"> View Behavior<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">View the behavioral analysis report for a given sample. This option is available only for files sent to ESET LiveGuard Advanced.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:30%;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><img alt=\"Export\" title=\"Export\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/download_default.png\"\/><span class=\"f_NormalTableUI\"> Export Report<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Download the behavioral analysis report for a given sample. This option is available only for files sent to ESET LiveGuard Advanced.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:30%; background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><img alt=\"Create exclusion\" title=\"Create exclusion\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_create_exclusion.png\"\/><span class=\"f_NormalTableUI\"> Create Exclusion<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Select one or more files and click <\/span><span class=\"f_UI\">Create Exclusion<\/span><span class=\"f_NormalTable\"> to add a detection exclusion for the selected files to an existing policy.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">File Details Window<\/span><\/h2>\n\r<p class=\"p_Normal\">File Details window contains a list of file details for the selected file. It a file is submitted multiple times, details for the last submission are displayed.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_small_no_header\" >\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:25%;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Status<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Result of malware analysis.<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Unknown<\/span><span class=\"f_NormalTable\">—the file was not analyzed.<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Clean<\/span><span class=\"f_NormalTable\">—none of the detection engines evaluated file as malware.<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Suspicious<\/span><span class=\"f_NormalTable\">, <\/span><span class=\"f_NormalTableUI\">Highly suspicious<\/span><span class=\"f_NormalTable\">—the file displays suspicious behavior but may not be malware.<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Malicious<\/span><span class=\"f_NormalTable\">—the file displays dangerous behavior.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:25%; background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">State<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">State of the analysis. The status <\/span><span class=\"f_NormalTableUI\">Re-analyzing<\/span><span class=\"f_NormalTable\"> means the result is available, but it may change after further analysis.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:25%;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Last processed on<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">A file can be submitted for analysis many times, from more computers. This is the time of the last analysis.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:25%; background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Sent on<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">The time of submission.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:25%;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Behaviors<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Click <a href=\"https:\/\/help.eset.com\/getHelp?product=elga&amp;lang=en-US&amp;topic=behavioral_report\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">View behavior<\/a> to see the analysis from ESET LiveGuard Advanced or <\/span><span class=\"f_UI\">Export Report<\/span><span class=\"f_NormalTable\"> to download the report. This is only valid if the computer which submitted the file has an active ESET LiveGuard Advanced license.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"width:25%; background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Computer<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">The name of the computer from which the file was submitted.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">User<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Computer user who submitted the file.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Reason<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">The reason the file was submitted.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Sent to<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Part of the ESET cloud that has received the file. Not every submitted file is analyzed for malware.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Hash<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">SHA1 hash of the submitted file.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Size<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Size of the submitted file.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small_no_header\">\n\r<td class=\"Table_small_no_header\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Category<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small_no_header\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Category of the file. Category may not follow the file extension.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">For more information about ESET LiveGuard Advanced behavioral reports see the <a href=\"https:\/\/help.eset.com\/getHelp?product=elga&amp;lang=en-US&amp;topic=results_analysis\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">documentation<\/a>.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Filters and layout customization<\/span><\/h2>\n\r<p class=\"p_Normal\">You can customize the current Web Console screen view:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"filters_layout_customization.html\" class=\"topiclink\">Manage the side panel and main table<\/a>.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Add <a href=\"filters_layout_customization.html\" class=\"topiclink\">filters<\/a> and filter presets. You can use <a href=\"tags.html\" class=\"topiclink\">tags<\/a> for filtering the displayed items. <\/p>"
})
