hmLoadTopic({
hmKeywords:"",
hmTitle:"MSP Status overview",
hmDescription:"The Status overview section provides complex information about your ESET PROTECT On-Prem status. If you import an MSP account, there is an MSP tile available with MSP-related...",
hmPrevLink:"msp_tag.html",
hmNextLink:"msp_remove_company.html",
hmParentLink:"msp.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"msp.html\">ESET PROTECT On-Prem for Managed Service Providers<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem for Managed Service Providers > MSP Status overview",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">MSP Status overview<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">The <a href=\"fs_post_installation_tasks.html\" class=\"topiclink\">Status overview<\/a> section provides complex information about your ESET PROTECT On-Prem status. If you import an <a href=\"msp_import.html\" class=\"topiclink\">MSP account<\/a>, there is an MSP tile available with MSP-related information.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">MSP statuses<\/span><\/h2>\n\r<h3 class=\"p_Heading3\" style=\"page-break-after: avoid;\"><span class=\"f_Heading3\">Account synchronized<\/span><\/h3>\n\r<p class=\"p_Normal\">Your account is synchronized and no action is needed.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Account synchronized\" title=\"Account synchronized\" width=\"332\" height=\"152\" style=\"margin:0;width:332px;height:152px;border:none\" src=\".\/images\/msp_status1.png\"\/><\/p>\n\r<h3 class=\"p_Heading3\" style=\"page-break-after: avoid;\"><span class=\"f_Heading3\">Ongoing synchronization<\/span><\/h3>\n\r<p class=\"p_Normal\">There is ongoing synchronization of MSP account running in the background. The synchronization can take up to several hours for large accounts. The tile turns white after the synchronization.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Ongoing synchronization\" title=\"Ongoing synchronization\" width=\"329\" height=\"200\" style=\"margin:0;width:329px;height:200px;border:none\" src=\".\/images\/msp_status3.png\"\/><\/p>\n\r<h3 class=\"p_Heading3\" style=\"page-break-after: avoid;\"><span class=\"f_Heading3\">Disconnected account<\/span><\/h3>\n\r<p class=\"p_Normal\">There are some MSP groups (parts of MSP tree) in your <a href=\"computers.html\" class=\"topiclink\">Static groups structure<\/a>, but there is no corresponding MSP account imported. This can occur if you remove your MSP account from <a href=\"admin_license_management.html\" class=\"topiclink\">License Management<\/a>.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Disconnected account\" title=\"Disconnected account\" width=\"365\" height=\"184\" style=\"margin:0;width:365px;height:184px;border:none\" src=\".\/images\/msp_status4.png\"\/><\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Available actions<\/span><\/h2>\n\r<p class=\"p_Normal\">Click the MSP tile to see more details.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Check for new MSP customers<\/span>—Run on-demand license synchronization (update the MSP tree).<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Check for new MSP customers.\" title=\"Check for new MSP customers.\" width=\"426\" height=\"161\" style=\"margin:0;width:426px;height:161px;border:none\" src=\".\/images\/msp_status2.png\"\/><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">New clients<\/span>—If you have some not set companies, you can click them and follow the customer Setup Wizard.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Skip setup for all new MSP customers<\/span>—Skip setup wizards for all companies that are not set.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Skip setup for all new MSP customers.\" title=\"Skip setup for all new MSP customers.\" width=\"426\" height=\"402\" style=\"margin:0;width:426px;height:402px;border:none\" src=\".\/images\/msp_status_5.png\"\/><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Connect MSP Administrator<\/span>—You can add your MSP account to <a href=\"msp_import.html\" class=\"topiclink\">import<\/a> your MSP licenses and structure.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Connect MSP Administrator.\" title=\"Connect MSP Administrator.\" width=\"440\" height=\"194\" style=\"margin:0;width:440px;height:194px;border:none\" src=\".\/images\/msp_status_6.png\"\/><\/p>\n\r"
})
