hmLoadTopic({
hmKeywords:"offline license token",
hmTitle:"Offline activation",
hmDescription:"You can use a license file from the ESET Business Account portal to activate ESET PROTECT On-Prem and other ESET security products.",
hmPrevLink:"admin_license_add.html",
hmNextLink:"admin_access_rights.html",
hmParentLink:"admin_license_management.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"working_with_era.html\">ESET PROTECT On-Prem Main Menu<\/a> &gt; <a href=\"admin.html\">More<\/a> &gt; <a href=\"admin_license_management.html\">License Management<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem Main Menu > More > License Management > Offline activation",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Offline activation<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">You can use a license file from the ESET Business Account portal to activate ESET PROTECT On-Prem and other ESET security products.<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Each offline license file is generated only for one product, e.g. ESET Endpoint Security.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Offline license shall be used only for clients that will never have access to ESET License servers (even if a client is connected to internet via proxy with access limited only to ESET services, do not use offline license).<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>You cannot create an offline license file from a subscription license.<\/p>\n\r<p class=\"p_Normal\">To replace an existing offline license, you must:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span><span class=\"f_NormalList\">Remove the old license in ESET PROTECT On-Prem and license file in ESET Business Account.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span><span class=\"f_NormalList\"><a href=\"https:\/\/help.eset.com\/getHelp?product=eba&amp;lang=en-US&amp;topic=downloading-offline_legacy-licenses\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Create<\/a> new offline license in ESET Business Account.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">3.<\/span><span class=\"f_NormalList\">Import the new license to ESET PROTECT On-Prem.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 39px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">4.<\/span><a href=\"client_tasks_product_activation.html\" class=\"topiclink\">Reactivate<\/a> products with the new license.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">Only Administrators whose home group is set to <span class=\"f_UI\">All<\/span>, with <span class=\"f_UI\">Write<\/span> permission for licenses in the home group can add or remove licenses. Each license is identified by its <span class=\"f_UI\">Public ID<\/span> and can contain one or more units. Licenses can only be distributed by the Administrator to other users with sufficient <a href=\"admin_ar_permissions_list.html\" class=\"topiclink\">permissions<\/a>. A license is not reducible.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Offline license file<\/span><\/h2>\n\r<p class=\"p_Normal\">To create and import an offline license file, follow this procedure:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span><span class=\"f_NormalList\">Open the ESET PROTECT On-Prem <\/span><span class=\"f_UI\">License Management<\/span><span class=\"f_NormalList\"> and click <\/span><span class=\"f_UI\">Actions<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Add Licenses<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 39px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span>Select <span class=\"f_UI\">Offline License File<\/span> and copy a specific <span class=\"f_UI\">License File Token<\/span>.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Add License with Offline License File.\" title=\"Add License with Offline License File.\" width=\"621\" height=\"550\" style=\"margin:0;width:621px;height:550px;border:none\" src=\".\/images\/active_add_offline_license.png\"\/><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">3.<\/span><span class=\"f_NormalList\">Log in to your <a href=\"https:\/\/eba.eset.com\/\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">ESET Business Account<\/a> where you have imported your license.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">4.<\/span><span class=\"f_NormalList\">Select the license you want to export and select <\/span><span class=\"f_UI\">Create offline files<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">5.<\/span><span class=\"f_NormalList\">Select a product for this license file, type the <\/span><span class=\"f_UI\">Name<\/span><span class=\"f_NormalList\"> of the file and its <\/span><span class=\"f_UI\">Units count<\/span><span class=\"f_NormalList\"> (number of seats exported to the license file).<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 39px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">6.<\/span>Select the check box next to <span class=\"f_UI\">Allow management with ESET PROTECT On-Prem<\/span> and type the <span class=\"f_UI\">ESET PROTECT On-Prem token<\/span> (<span class=\"f_UI\">License File Token<\/span> from ESET PROTECT On-Prem).<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Create offline license file.\" title=\"Create offline license file.\" width=\"480\" height=\"604\" style=\"margin:0;width:480px;height:604px;border:none\" src=\".\/images\/create_offline_license_file.png\"\/><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">7.<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">Generate<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalList\">&nbsp;<\/span><\/p>\n\r<p class=\"p_Normal\">To download the file follow this procedure:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span><span class=\"f_NormalList\">Select the license and click <\/span><span class=\"f_UI\">Show details<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span><span class=\"f_NormalList\">Select the tab <\/span><span class=\"f_UI\">Offline files<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 39px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">3.<\/span>Click the license file you have created, you can distinguish it by name and select <span class=\"f_UI\">Download<\/span>.<\/p>\n\r<p class=\"p_Normal\">Go back to ESET PROTECT On-Prem <span class=\"f_UI\">License Management<\/span>:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">Choose File<\/span><span class=\"f_NormalList\"> and select the offline license file you have exported in ESET Business Account.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 39px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span>Click <span class=\"f_UI\">Upload<\/span> and then click <span class=\"f_UI\">Add licenses<\/span>.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Add License with Offline License File.\" title=\"Add License with Offline License File.\" width=\"621\" height=\"550\" style=\"margin:0;width:621px;height:550px;border:none\" src=\".\/images\/active_add_lic_token.png\"\/><\/p>\n\r"
})
