hmLoadTopic({
hmKeywords:"override mode",
hmTitle:"How to use Override mode",
hmDescription:"Users with ESET Endpoint products for Windows installed on their machine can use the Override feature. You can enable the Override mode only remotely from the ESET PROTECT Web...",
hmPrevLink:"admin_pol_assign_policy_to_client.html",
hmNextLink:"admin_ntf_notifications.html",
hmParentLink:"admin_pol.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"working_with_era.html\">ESET PROTECT On-Prem Main Menu<\/a> &gt; <a href=\"admin_pol.html\">Policies<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem Main Menu > Policies > How to use Override mode",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">How to use Override mode<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">Users with ESET Endpoint products for Windows installed on their machine can use the Override feature. You can enable the Override mode only remotely from the ESET PROTECT Web Console. Override mode allows users on the client-computer level to change settings in the installed ESET product, even if there is a policy applied over these settings. Override mode can be enabled for AD users, or it can be password-protected. The function cannot be enabled for more than four hours at once.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_warning\" >\n\r<tr class=\"Table_warning\">\n\r<td class=\"Table_warning\" style=\"width:4px; background-color:#E04239;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_warning\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Warning\" title=\"Warning\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/warning.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_warning\"><p class=\"p_Warning_heading\" style=\"page-break-after: avoid;\"><span class=\"f_Warning_heading\">Override mode limitations<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>When enabled, the override mode cannot be stopped from the ESET PROTECT Web Console. Override is disabled only after the time of override expires. The local administrator can also turn off the override on the client machine.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>The user using the Override mode must have Windows administrator rights. Otherwise, the user cannot save the changes in the ESET product settings.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Active Directory group authentication is supported for the selected managed products:<\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 18px; margin-left: 8px;\"><span class=\"f_Normal\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalTable\">ESET Endpoint Security<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 18px; margin-left: 8px;\"><span class=\"f_Normal\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalTable\">ESET Server Security for Microsoft Windows Server (formerly ESET File Security for Microsoft Windows Server)<\/span><\/p>\n\r<p class=\"p_NormalTable\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 18px; margin-left: 8px;\"><span class=\"f_Normal\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalTable\">ESET Mail Security for IBM Domino<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 26px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>ESET Mail Security for Microsoft Exchange Server<\/p><\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">To set the <span class=\"f_UI\">Override mode<\/span>:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span><span class=\"f_NormalList\">Navigate to <\/span><span class=\"f_UI\">Polices<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Add<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span><span class=\"f_NormalList\">In the <\/span><span class=\"f_UI\">Basic<\/span><span class=\"f_NormalList\"> section, type in a <\/span><span class=\"f_UI\">Name<\/span><span class=\"f_NormalList\"> and <\/span><span class=\"f_UI\">Description<\/span><span class=\"f_NormalList\"> for this policy.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">3.<\/span><span class=\"f_NormalList\">In the <\/span><span class=\"f_UI\">Settings<\/span><span class=\"f_NormalList\"> section, select <\/span><span class=\"f_UI\">ESET Endpoint for Windows<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">4.<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">Override mode<\/span><span class=\"f_NormalList\"> and configure rules for override mode.<\/span><\/p>\n\r<div style=\"text-align: left; text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding: 0 0 0 0; margin: 0 0 0 19px;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">When accessing override mode, the ESET security product creates a settings snapshot. If <span class=\"f_UI\">Revert local changes after override<\/span> is enabled, the settings snapshot is reverted, and the changes created by the local administrator are revoked.<\/p>\n\r<p class=\"p_Normal\">When the <span class=\"f_UI\">Revert local changes after override<\/span> is disabled, the policies applied from the ESET PROTECT Web Console are evaluated with higher priority and will override the local changes.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">5.<\/span><span class=\"f_NormalList\">In the <\/span><span class=\"f_UI\">Assign<\/span><span class=\"f_NormalList\"> section, select the computer or group of computers on which this policy will be applied.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 39px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">6.<\/span>Review the settings in the <span class=\"f_UI\">Summary<\/span> section and click <span class=\"f_UI\">Finish<\/span> to apply the policy.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Override mode in the New Policy settings\" title=\"Override mode in the New Policy settings\" width=\"900\" height=\"550\" style=\"margin:0;width:900px;height:550px;border:none\" src=\".\/images\/admin_pol_override.png\"\/><\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_example\" >\n\r<tr class=\"Table_example\">\n\r<td class=\"Table_example\" style=\"width:4px; background-color:#77BB1A;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_example\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Example\" title=\"Example\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/example.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_example\"><p class=\"p_Normal\"><a id=\"example\" class=\"hmanchor\"><\/a>If <span class=\"f_Path\">John<\/span> has a problem with his endpoint settings blocking some important functionality or web access on his machine, the Administrator can allow <span class=\"f_Path\">John<\/span> to override his existing endpoint policy and tweak the settings manually on his machine. Afterward, these new settings can be requested by ESET PROTECT On-Prem so the Administrator can create a new policy out of them.<\/p>\n\r<p class=\"p_Normal\">To do so, follow the steps below:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span><span class=\"f_NormalList\">Navigate to <\/span><span class=\"f_UI\">Polices<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Add<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span><span class=\"f_NormalList\">Complete the <\/span><span class=\"f_UI\">Name<\/span><span class=\"f_NormalList\"> and <\/span><span class=\"f_UI\">Description<\/span><span class=\"f_NormalList\"> fields. In the <\/span><span class=\"f_UI\">Settings<\/span><span class=\"f_NormalList\"> section, select <\/span><span class=\"f_UI\">ESET Endpoint for Windows<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">3.<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">Override mode<\/span><span class=\"f_NormalList\">, enable the override mode for one hour and select <\/span><span class=\"f_Path\">John<\/span><span class=\"f_NormalList\"> as the AD user.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">4.<\/span><span class=\"f_NormalList\">Assign the policy to <\/span><span class=\"f_Path\">John\'s computer<\/span><span class=\"f_NormalList\"> and click <\/span><span class=\"f_UI\">Finish<\/span><span class=\"f_NormalList\"> to save the policy.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">5.<\/span><span class=\"f_Path\">John<\/span><span class=\"f_NormalList\"> has to enable the <\/span><span class=\"f_UI\">Override mode<\/span><span class=\"f_NormalList\"> on his ESET endpoint and change the settings manually on his machine.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">6.<\/span><span class=\"f_NormalList\">On the ESET PROTECT Web Console, navigate to <\/span><span class=\"f_UI\">Computers<\/span><span class=\"f_NormalList\">, select <\/span><span class=\"f_Path\">John\'s computer<\/span><span class=\"f_NormalList\"> and click <\/span><span class=\"f_UI\">Show Details<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">7.<\/span><span class=\"f_NormalList\">In the <\/span><span class=\"f_UI\">Configuration<\/span><span class=\"f_NormalList\"> section, click <\/span><span class=\"f_UI\">Request configuration<\/span><span class=\"f_NormalList\"> to schedule a Client Task to get the configuration from the client ASAP.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">8.<\/span><span class=\"f_NormalList\">After short time, the new configuration will appear. Click the product which settings you want to save and then click <\/span><span class=\"f_UI\">Open Configuration<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">9.<\/span><span class=\"f_NormalList\">You can review settings and then click <\/span><span class=\"f_UI\">Convert to policy<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">10.<\/span><span class=\"f_NormalList\"> Complete the <\/span><span class=\"f_UI\">Name<\/span><span class=\"f_NormalList\"> and <\/span><span class=\"f_UI\">Description<\/span><span class=\"f_NormalList\"> fields.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">11.<\/span><span class=\"f_NormalList\"> In the <\/span><span class=\"f_UI\">Settings<\/span><span class=\"f_NormalList\"> section, you can modify the settings if needed.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin: 0 0 0 26px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">12.<\/span><span class=\"f_NormalList\"> In the <\/span><span class=\"f_UI\">Assign<\/span><span class=\"f_NormalList\"> section, you can assign this policy to <\/span><span class=\"f_Path\">John\'s computer<\/span><span class=\"f_NormalList\"> (or others).<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 27px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">13.<\/span><span class=\"f_NormalList\"> Click <\/span><span class=\"f_UI\">Finish<\/span><span class=\"f_NormalList\"> to save the settings.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 46px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">14.<\/span> Do not forget to remove the override policy when it is no longer needed.<\/p><\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r"
})
