hmLoadTopic({
hmKeywords:"",
hmTitle:"Update ESET PROTECT On-Prem",
hmDescription:"ESET PROTECT Server regularly checks for available updates. When an ESET PROTECT Server update is available, a window appears:",
hmPrevLink:"configure_auto_updates.html",
hmNextLink:"update_third_party_components.html",
hmParentLink:"updates.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"updates.html\">Automatic updates<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > Automatic updates > Update ESET PROTECT On-Prem",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Update ESET PROTECT On-Prem<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">ESET PROTECT Server regularly checks for available updates. When an ESET PROTECT Server update is available, a window appears:<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Update ESET PROTECT to the latest version.\" title=\"Update ESET PROTECT to the latest version.\" width=\"802\" height=\"546\" style=\"margin:0;width:802px;height:546px;border:none\" src=\".\/images\/update_product.png\"\/><\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Note\" title=\"Note\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">The Web Console administrator can adjust the <a href=\"admin_ar_permissions_sets.html\" class=\"topiclink\">permission sets<\/a> of other <a href=\"admin_ar_users.html\" class=\"topiclink\">users<\/a> to prevent them from upgrading the ESET PROTECT Server. Only users who can run the <a href=\"client_tasks_upgrade_components.html\" class=\"topiclink\">ESET PROTECT Components Upgrade<\/a> client task (with the <span class=\"f_UI\">Write<\/span> permission) can see the update notification.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">If you do not select to update and click <span class=\"f_UI\">Later<\/span>, you can display the update window by clicking <span class=\"f_UI\">Help<\/span> &gt; <span class=\"f_UI\">Update Product<\/span>.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span>If you select to update, the available options depend on the existing ESET PROTECT Server installation type:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">All-in-one installer update<\/span><span class=\"f_NormalList\"> (Windows)—click <\/span><span class=\"f_UI\">Open details<\/span><span class=\"f_NormalList\">. Compared to the <\/span><span class=\"f_UI\">Component update<\/span><span class=\"f_NormalList\"> option, the All-in-one installer can additionally update the database and Apache Tomcat. You need the right to install software on the server.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Manual update<\/span><span class=\"f_NormalList\"> (Linux)—click <\/span><span class=\"f_UI\">Online instructions<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Database pull<\/span><span class=\"f_NormalList\"> (Virtual Appliance)—click <\/span><span class=\"f_UI\">Open details<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Component update<\/span> (all installation types)—click <span class=\"f_UI\">Next step<\/span>. This option performs the upgrade directly from the Web Console. The ESET Management Agent must be installed and running on the server. Only the following components will get updated: ESET PROTECT Server, Web Console and the ESET Management Agent running on the server.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span>You can read about the available ESET PROTECT On-Prem update changes by clicking <span class=\"f_UI\">see the changelog<\/span>.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">3.<\/span>Check the <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=12.1&amp;lang=en-US&amp;topic=requirements\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">requirements<\/a> for the new version and compare them with your components: Apache Tomcat, Java, database and operating system on your server. See the <a href=\"update_third_party_components.html\" class=\"topiclink\">third-party components update<\/a> instructions.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_warning\" >\n\r<tr class=\"Table_warning\">\n\r<td class=\"Table_warning\" style=\"width:4px; background-color:#E04239;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_warning\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Warning\" title=\"Warning\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/warning.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_warning\"><p class=\"p_Normal\">ESET PROTECT Mobile Device Management\/Connector (MDM\/MDC) component (on-premises only) reached End of Life in January 2024. <span class=\"f_Red\">ESET PROTECT <\/span><span class=\"f_Red\">On-Prem<\/span><span class=\"f_Red\"> versions <\/span><span class=\"f_Red\">11.1<\/span><span class=\"f_Red\"> and later do not support<\/span> <a href=\"https:\/\/support.eset.com\/kb8286\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">mobile device management<\/a>.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">4.<\/span>We recommend backing up your ESET PROTECT database:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=12.1&amp;lang=en-US&amp;topic=db_backup\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Microsoft SQL\/MySQL<\/a> (Windows\/Linux)<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><a href=\"https:\/\/help.eset.com\/getHelp?product=protect_deploy_va&amp;version=12.1&amp;lang=en-US&amp;topic=backup_db\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Virtual Appliance database backup<\/a><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">5.<\/span>Continue with the update based on the option you have selected at the beginning:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=12.1&amp;lang=en-US&amp;topic=upgrade_allinone\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">All-in-one installer update<\/a> (Windows)<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"https:\/\/support.eset.com\/kb8150\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Manual update<\/a> (Linux)<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"https:\/\/help.eset.com\/getHelp?product=protect_deploy_va&amp;version=12.1&amp;lang=en-US&amp;topic=va_upgrade_migrate\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Database Pull<\/a> (Virtual Appliance)<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Component update<\/span> (all installation types)—follow the steps below:<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">6.<\/span>Select the check box <span class=\"f_UI\">I accept the End User License Agreement and acknowledge the Privacy Policy<\/span>. See <a href=\"https:\/\/help.eset.com\/privacy-policy\/?segment=business&amp;lang=en-US\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">End User License Agreement (EULA), Terms of Use and Privacy Policy for ESET products<\/a>.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">7.<\/span>Click the <span class=\"f_UI\">Start the update<\/span> button. An upgrade of your ESET PROTECT Server is scheduled. Click <span class=\"f_UI\">Done<\/span>. In <span class=\"f_UI\">Tasks<\/span>, you can find a new <a href=\"client_tasks_upgrade_components.html\" class=\"topiclink\">client task<\/a> that upgrades ESET PROTECT components on the computer where ESET PROTECT Server is installed. You will be logged out of the Web Console when the upgrade starts. You can log in after the upgrade is complete. You can verify the ESET PROTECT On-Prem version in <span class=\"f_UI\">Help<\/span> &gt; <a href=\"about.html\" class=\"topiclink\">About<\/a>.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Note\" title=\"Note\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">If the upgrade fails (for example, you cannot log in to the Web Console after a longer time), <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=12.1&amp;lang=en-US&amp;topic=db_backup\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">restore the database<\/a> from the backup.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">ESET PROTECT On-Prem supports the <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_admin&amp;version=12.1&amp;lang=en-US&amp;topic=agent_autoupgrade\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">automatic upgrade of ESET Management Agents<\/a> on managed computers. If you disabled auto-updates for Agents or security products, you can run the <a href=\"client_tasks_upgrade_components.html\" class=\"topiclink\">ESET PROTECT Components Upgrade<\/a> task manually to update ESET PROTECT components on the devices connected to the ESET PROTECT Server to the latest version.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">Not all ESET PROTECT components get upgraded automatically—<a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=12.1&amp;lang=en-US&amp;topic=components_upgrade#manual_upgrade\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">some components require a manual upgrade<\/a>.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r"
})
