hmLoadTopic({
hmKeywords:"",
hmTitle:"Agent deployment—macOS",
hmDescription:"Download the Agent installer script to the client computer.",
hmPrevLink:"fs_local_deployment_agent_linux.html",
hmNextLink:"fs_download_agent.html",
hmParentLink:"agent_live_installer.html",
hmBreadCrumbs:"<a href=\"fs.html\">Get started<\/a> &gt; <a href=\"fs_deployment.html\">ESET Management Agent Deployment<\/a> &gt; <a href=\"fs_local_deployment.html\">Local deployment<\/a> &gt; <a href=\"agent_live_installer.html\">Create Agent script installer—Windows\/Linux\/macOS<\/a>",
hmTitlePath:"Get started > ESET Management Agent Deployment > Local deployment > Create Agent script installer—Windows\/Linux\/macOS > Agent deployment—macOS",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Agent deployment—macOS<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span>Download the Agent installer script to the client computer.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span>Double-click <span class=\"f_Path\">PROTECTAgentInstaller.tar.gz<\/span> to extract the <span class=\"f_Path\">PROTECTAgentInstaller.sh<\/span> file to your Desktop.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">3.<\/span>Click <span class=\"f_UI\">Go<\/span> &gt; <span class=\"f_UI\">Utilities<\/span> and then double-click Terminal to open a new Terminal window.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">4.<\/span>Enable Full disk access for Terminal:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">a)<\/span><span class=\"f_NormalList\">Open <\/span><span class=\"f_UI\">System Preferences<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Security &amp; Privacy<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Privacy<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">b)<\/span><span class=\"f_NormalList\">Unlock the settings in the lower corner.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">c)<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">Full Disk Access<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">d)<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">+<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Application<\/span><span class=\"f_NormalList\"> &gt; and add the <\/span><span class=\"f_UI\">Terminal<\/span><span class=\"f_NormalList\"> to the application list in the <\/span><span class=\"f_UI\">Full Disk Access<\/span><span class=\"f_NormalList\"> folder.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 39px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">e)<\/span>Lock the settings in the lower corner.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">5.<\/span>In the new Terminal window, type the following commands:<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_code\"  role=\"presentation\">\n\r<tr class=\"Table_code\">\n\r<td class=\"Table_code\"><p class=\"p_Code\" style=\"page-break-inside: avoid;\"><span class=\"f_Code\">cd&nbsp;Desktop<\/span><\/p>\n\r<p class=\"p_Code\" style=\"page-break-inside: avoid;\"><span class=\"f_Code\">sudo&nbsp;bash&nbsp;PROTECTAgentInstaller.sh<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">6.<\/span>When prompted, type the user account password and press <span class=\"f_UI\">Return<\/span> to continue the installation.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">7.<\/span>Enable Full disk access for ESET Management Agent:<\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalList\">Locally:<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">a)<\/span><span class=\"f_NormalList\">Open <\/span><span class=\"f_UI\">System Preferences<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Security &amp; Privacy<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Privacy<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">b)<\/span><span class=\"f_NormalList\">Unlock the settings in the lower corner.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">c)<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">Full Disk Access<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">d)<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">+<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Application<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">ESET<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Open<\/span><span class=\"f_NormalList\"> and add the ESET Management Agent to the application list in the <\/span><span class=\"f_UI\">Full Disk Access<\/span><span class=\"f_NormalList\"> folder.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 39px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">e)<\/span>Lock the settings in the lower corner.<\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalList\">Remotely:<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">a)<\/span><span class=\"f_NormalList\">Download the .<a href=\"https:\/\/download.eset.com\/com\/eset\/config\/enable_fda\/era_agent\/mac\/latest\/ESET_Management_agent_FDA.plist\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">plist<\/a> configuration file.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">b)<\/span><span class=\"f_NormalList\">Generate two UUIDs with a UUID generator of your choice and use a text editor to replace strings with the text. Insert your UUID 1 and UUID 2 in the downloaded configuration profile instead of the <\/span><span class=\"f_CodeHighlighted\">&lt;string&gt;<\/span><span class=\"f_NormalList\"> values under <\/span><span class=\"f_CodeHighlighted\">&lt;key&gt;PayloadUUID&lt;\/key&gt;<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 39px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">c)<\/span>Deploy the <span class=\"f_Path\">.plist<\/span> configuration profile file <a href=\"https:\/\/support.apple.com\/en-lb\/guide\/deployment\/dep873c25ac4\/web\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">using the MDM server<\/a>. Your computer needs to be enrolled in the MDM server to deploy configuration profiles to computers.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">8.<\/span>The computer with the installed Agent will appear in your ESET PROTECT Web Console, and you can manage it using ESET PROTECT On-Prem.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Note\" title=\"Note\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">A native ARM64 ESET Management Agent (version 9.1 and later) will get installed on ARM64 macOS systems.<\/p>\n\r<p class=\"p_Normal\">ESET PROTECT On-Prem supports the <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_admin&amp;version=12.1&amp;lang=en-US&amp;topic=agent_autoupgrade\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">automatic upgrade of ESET Management Agents<\/a> on managed computers.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Agent installation troubleshooting<\/span><\/h2>\n\r<p class=\"p_Normal\">Verify that the Agent is running: Click <span class=\"f_UI\">Go<\/span> &gt; <span class=\"f_UI\">Utilities<\/span> and then double-click <span class=\"f_UI\">Activity Monitor<\/span>. Click the <span class=\"f_UI\">Energy<\/span> tab or the <span class=\"f_UI\">CPU<\/span> tab and locate the process called <span class=\"f_UI\">ERAAgent<\/span>.<\/p>\n\r<p class=\"p_Normal\">The ESET Management Agent log file can be found here:<\/p>\n\r<p class=\"p_Normal\" style=\"margin: 0 0 10px 18px;\"><span class=\"f_Path\">\/Library\/Application Support\/com.eset.remoteadministrator.agent\/Logs\/<\/span><br \/>\n\r<span class=\"f_Path\">\/Users\/%user%\/Library\/Logs\/EraAgentInstaller.log<\/span><\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">The communication protocol between Agent and ESET PROTECT Server does not support authentication. Any proxy solution used for forwarding Agent communication to ESET PROTECT Server that requires authentication will not work.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r"
})
