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hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">FAQ<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#1\" class=\"topiclink hmlinklistitem\">How to resolve the Login failed: Connection has failed with state &quot;Not connected&quot; error?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#2\" class=\"topiclink hmlinklistitem\">What is the group Lost and Found used for?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#3\" class=\"topiclink hmlinklistitem\">How do you create a dual update profile?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#4\" class=\"topiclink hmlinklistitem\">How do you refresh the information on a page or in a section of the page without refreshing the entire browser window?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#5\" class=\"topiclink hmlinklistitem\">How do you perform a silent installation of the ESET Management Agent?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#6\" class=\"topiclink hmlinklistitem\">RD Sensor does not detect all clients on the network<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#7\" class=\"topiclink hmlinklistitem\">How do I reset the Active detections count shown in ESET PROTECT On-Prem after cleaning detections?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#8\" class=\"topiclink hmlinklistitem\">How do I set up CRON expression for the ESET Management Agent connection interval?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#9\" class=\"topiclink hmlinklistitem\">How do I create a new Dynamic Group for automatic deployment?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#10\" class=\"topiclink hmlinklistitem\">When importing a file containing a list of computers to add to ESET PROTECT On-Prem, what format is required for the file?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#11\" class=\"topiclink hmlinklistitem\">Which third-party certificates can be used to sign ESET PROTECT certificates?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#12\" class=\"topiclink hmlinklistitem\">How do I reset the Administrator password for Web Console (typed during the setup)?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#14\" class=\"topiclink hmlinklistitem\">How to troubleshoot if the RD Sensor is not detecting anything?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#15\" class=\"topiclink hmlinklistitem\">I cannot see items in the Dynamic Group Templates window—why?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#16\" class=\"topiclink hmlinklistitem\">I cannot see any information in the Dashboard window—why?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#17\" class=\"topiclink hmlinklistitem\">How can I upgrade my ESET security product?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#18\" class=\"topiclink hmlinklistitem\">How can I change the suffix in the address of the Web Console?<\/a><\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"faq.html#19\" class=\"topiclink hmlinklistitem\">File import fails in the Web Console on All-in-one installations with Apache Tomcat 9.0.105 and earlier<\/a><\/span><\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"1\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">How to resolve the Login failed: Connection has failed with state &quot;Not connected&quot; error?<\/span><\/h2>\n\r<p class=\"p_Normal\">Check if ESET PROTECT Server service is running or Microsoft SQL Server service. If not, start it. If it is running, restart the service, refresh Web Console, and try logging in again. For more information, see <a href=\"troubleshooting_login.html\" class=\"topiclink\">Troubleshooting login<\/a>.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"2\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">What is the group Lost and Found used for?<\/span><\/h2>\n\r<p class=\"p_Normal\">Each computer that connects to ESET PROTECT Server and is not a member of any static group is automatically displayed in this group. You can work with the group and the computers inside it, just as with computers in any other static group. The group can be renamed or moved under another group, but it cannot be deleted.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"3\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">How do you create a dual update profile?<\/span><\/h2>\n\r<p class=\"p_Normal\">See the <a href=\"https:\/\/support.eset.com\/kb7821\/\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">ESET Knowledgebase article<\/a> for step-by-step instructions.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"4\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">How do you refresh the information on a page or in a section of the page without refreshing the entire browser window?<\/span><\/h2>\n\r<p class=\"p_Normal\">Click <span class=\"f_UI\">Refresh<\/span> in the context menu at the top right of a section of the page.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"5\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">How do you perform a silent installation of the ESET Management Agent?<\/span><\/h2>\n\r<p class=\"p_Normal\">The following methods enable you to perform the silent installation:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"fs_agent_deploy_gpo_sccm.html\" class=\"topiclink\">GPO or SCCM<\/a> script<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"server_tasks_agent_deployment1.html\" class=\"topiclink\">Agent deployment<\/a> task<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><a href=\"deployment_tool.html\" class=\"topiclink\">ESET Remote Deployment Tool<\/a><\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"6\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">RD Sensor does not detect all clients on the network<\/span><\/h2>\n\r<p class=\"p_Normal\">RD sensor passively listens to network communication on the network. If PCs are not communicating, they are not listed by RD Sensor. Check your DNS settings to ensure that issues with DNS lookup are not preventing communication.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"7\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">How do I reset the Active detections count shown in ESET PROTECT On-Prem after cleaning detections?<\/span><\/h2>\n\r<p class=\"p_Normal\">To reset the number of active detections, a full (In-depth scan) needs to be started via ESET PROTECT On-Prem on the target computer(s). If you have cleaned a detection manually, you can mark it as solved.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"8\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">How do I set up CRON expression for the ESET Management Agent connection interval?<\/span><\/h2>\n\r<p class=\"p_Normal\">P_REPLICATION_INTERVAL accepts a CRON expression.<\/p>\n\r<p class=\"p_Normal\">Default is &quot;R R\/20 * * * ? *&quot; which means connecting at random second (R=0-60) every random 20th minute (for example, 3, 23, 43 or 17, 37, 57). Random values should be used for load balancing in time. So every ESET Management Agent is connecting at different random times. If an accurate CRON is used, for example, &quot;0 * * * * ? *&quot;, all Agents with this setting will connect at the same time (every minute at :00 second) there will be load peaks on a server at this time. For more information, see <a href=\"cron_expression.html\" class=\"topiclink\">Cron expression interval<\/a>.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"9\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">How do I create a new Dynamic Group for automatic deployment?<\/span><\/h2>\n\r<p class=\"p_Normal\">See the <a href=\"https:\/\/support.eset.com\/kb7705\/\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Knowledgebase article<\/a> for step-by-step instructions.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"10\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">When importing a file containing a list of computers to add to ESET PROTECT On-Prem, what format is required for the file?<\/span><\/h2>\n\r<p class=\"p_Normal\">File with the following lines:<\/p>\n\r<p class=\"p_Path\"><span class=\"f_Path\">All\\Group1\\GroupN\\Computer1<\/span><br \/>\n\r<span class=\"f_Path\">All\\Group1\\GroupM\\ComputerX<\/span><\/p>\n\r<p class=\"p_Normal\"><span class=\"f_UI\">All<\/span> is the required name of the root group.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"11\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">Which third-party certificates can be used to sign ESET PROTECT certificates?<\/span><\/h2>\n\r<p class=\"p_Normal\">The certificate must be CA (or intermediate CA) with the \'keyCertSign\' flag from the \'keyUsage\' constraint. You can use such CA to sign other certificates.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"12\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">How do I reset the Administrator password for Web Console (typed during the setup)?<\/span><\/h2>\n\r<h3 class=\"p_Heading3\" style=\"page-break-after: avoid;\"><span class=\"f_Heading3\">Windows<\/span><\/h3>\n\r<p class=\"p_Normal\">You can reset the password by running the server installer and choosing <span class=\"f_UI\">Repair<\/span>. Note that you may require the password for the ESET PROTECT database if you did not use Windows Authentication during the creation of the database. See the <a href=\"https:\/\/support.eset.com\/kb7808\/\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Knowledgebase article<\/a> on this topic.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Be careful—some of the repair options can potentially remove stored data.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Password reset disables the <a href=\"admin_ar_two_factor_authentification.html\" class=\"topiclink\">2FA<\/a>.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>The password must contain at least 14 characters in three categories: lowercase letters, uppercase letters, digits or special characters. We recommend using a password with no less than 17 characters.<\/p><\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<h3 class=\"p_Heading3\" style=\"page-break-after: avoid;\"><span class=\"f_Heading3\">Linux<\/span><\/h3>\n\r<p class=\"p_Normal\">If you have another user in ESET PROTECT On-Prem with sufficient rights, you should be able to reset the administrator account password. However, if <span class=\"f_UI\">Administrator<\/span> is the only account (as it is created during installation) in the system, you cannot reset this password. See the <a href=\"https:\/\/support.eset.com\/kb7808\/#linux\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Knowledgebase article<\/a> on this topic.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">The password must contain at least 14 characters in three categories: lowercase letters, uppercase letters, digits or special characters. We recommend using a password with no less than 17 characters.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"14\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">How to troubleshoot if the RD Sensor is not detecting anything?<\/span><\/h2>\n\r<p class=\"p_Normal\">If your OS is detected as a network device, it will not be sent to ESET PROTECT On-Prem as a computer. Network devices (printers, routers) are filtered out. RD Sensor was compiled with <span class=\"f_Path\">libpcap version 1.3.0<\/span>; verify that you have this version installed on your system. The second requirement is a bridged network from your virtual machine where RD Sensor is installed. If these requirements are met, run nmap with OS detection (http:\/\/nmap.org\/book\/osdetect-usage.html) to see whether it can detect the OS on your computer.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"15\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">I cannot see items in the Dynamic Group Templates window—why?<\/span><\/h2>\n\r<p class=\"p_Normal\">Most likely, your users do not have sufficient permissions. Users can see <a href=\"dynamic_group_template.html\" class=\"topiclink\">Dynamic Group templates<\/a> only if they are in a static group where the user has been assigned at least <span class=\"f_UI\">Read<\/span> <a href=\"admin_ar_permissions_sets.html\" class=\"topiclink\">permissions<\/a> for Dynamic Group Templates.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"16\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">I cannot see any information in the Dashboard window—why?<\/span><\/h2>\n\r<p class=\"p_Normal\">Your users most likely do not have sufficient permissions. Users need to have permission over computers and also for the <a href=\"dashboard.html\" class=\"topiclink\">Dashboard<\/a> to display the data. See the <a href=\"admin_ar_users.html#branch_office\" class=\"topiclink\">example permission set<\/a>.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"17\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">How can I upgrade my ESET security product?<\/span><\/h2>\n\r<p class=\"p_Normal\">Use the <a href=\"client_tasks_software_install.html\" class=\"topiclink\">Software install<\/a> task and select the product to upgrade.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"18\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">How can I change the suffix in the address of the Web Console?<\/span><\/h2>\n\r<p class=\"p_Normal\">If your Web Console address is, for example, <span class=\"f_Path\">10.1.0.5\/era<\/span> and you would like to change the suffix <span class=\"f_Path\">era<\/span>, never rename the folder itself. Changing the address is not recommended, but if you need to, create a link in the <span class=\"f_Path\">webapps<\/span> folder with a different name.<\/p>\n\r<p class=\"p_Normal\">For example, on Linux or Virtual Appliance, you can use the following command:<br \/>\n\r<span class=\"f_CodeHighlighted\">ln -sf \/var\/lib\/tomcat\/webapps\/era\/ \/var\/lib\/tomcat\/webapps\/protect<\/span><\/p>\n\r<p class=\"p_Normal\">After executing this command in the terminal, your Web Console is also accessible at 10.1.0.5\/protect (change the IP address for your own).<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"19\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">File import fails in the Web Console on All-in-one installations with Apache Tomcat 9.0.105 and earlier<\/span><\/h2>\n\r<p class=\"p_Normal\">To resolve the issue, <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=12.1&amp;lang=en-US&amp;topic=upgrading_apache_tomcat\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">upgrade Apache Tomcat<\/a> to version 9.0.106 and later.<\/p>\n\r"
})
