hmLoadTopic({
hmKeywords:"",
hmTitle:"Automatic updates of ESET security products",
hmDescription:"ESET PROTECT On-Prem includes a feature to keep ESET security products updated to the latest version on your managed computers.",
hmPrevLink:"agent_autoupgrade.html",
hmNextLink:"configure_auto_updates.html",
hmParentLink:"updates.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"updates.html\">Automatic updates<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > Automatic updates > Automatic updates of ESET security products",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Automatic updates of ESET security products<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">ESET PROTECT On-Prem includes a feature to keep ESET security products updated to the latest version on your managed computers.<\/p>\n\r<p class=\"p_Normal\">Automatic product updates are automatically enabled on a new ESET PROTECT On-Prem installation.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>You must have an eligible ESET security product to use the Auto-updates feature. See the list of <a href=\"https:\/\/support.eset.com\/kb8129\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">ESET business products that support automatic updates<\/a>. Other ESET security products do not support automatic updates and ESET will add this feature to them in the future.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>You can <a href=\"configure_auto_updates.html\" class=\"topiclink\">configure automatic updates<\/a> via a Policy.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>See also <a href=\"https:\/\/help.eset.com\/getHelp?product=ees&amp;version=latest&amp;lang=en-US&amp;topic=auto_updates_faq\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Auto-updates FAQ<\/a>. The first automatic update will happen when a future version of the initially released 9.x build is released (for example, 9.1 or 9.0.xxxx.y, where xxxx is later than the first 9.x build). To ensure maximum update stability, automatic product updates have a gradual rollout and a delayed distribution after the global release of a new ESET security product version. The update is rolled out per endpoint individually, and it may take from a few weeks to 1–2 months for the update to become available for all other endpoints. In the meantime, the Web Console may report the ESET security product as outdated. Right after the build release, the update is only offered to devices with the <a href=\"configure_auto_updates.html#timing\" class=\"topiclink\">Immediate auto-updates<\/a> policy setting or when <a href=\"auto_updates.html#sw_install_task\" class=\"topiclink\">running the update on demand<\/a>.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>If auto-updates for the whole network take a long time, you can enforce the upgrade with the <a href=\"check_for_product_update.html\" class=\"topiclink\">Check For Product Update<\/a> task.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Before upgrading the ESET security product, ensure:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">The operating system has the most recent updates installed.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>There are no pending Windows updates or restarts.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>See also <a href=\"https:\/\/support.eset.com\/kb8271\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">What are the different ESET product update and release types?<\/a><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>The auto-updates do not work if you use an offline repository that does not contain the metadata (for example, if you copied installers onto a shared network drive). Use the <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=12.1&amp;lang=en-US&amp;topic=mirror_tool_windows\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Mirror Tool<\/a> to create an offline repository that supports auto-updates. The Mirror Tool offline repository distributes the auto-updates simultaneously across the whole network (an online repository distributes the auto-updates gradually).<\/p><\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Note\" title=\"Note\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\"><a id=\"sw_install_task\" class=\"hmanchor\"><\/a>Follow one of the options below to upgrade ESET security products in your network to a version that supports automatic updates:<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Use the <a href=\"drill_down.html#one-click-actions\" class=\"topiclink\">one-click action<\/a> in <span class=\"f_UI\">Dashboard<\/span> &gt; <span class=\"f_UI\">Status Overview<\/span> &gt; <span class=\"f_UI\">Component version status<\/span> &gt; click the bar chart and select <span class=\"f_UI\">Update installed ESET components<\/span>.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>In <span class=\"f_UI\">Computers<\/span>, click the gear icon next to the <span class=\"f_UI\">All<\/span> Static Group and select <span class=\"f_UI\">Tasks<\/span> &gt; <span class=\"f_UI\">Update<\/span> &gt; <span class=\"f_UI\">Update ESET products<\/span>.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Use the <a href=\"client_tasks_software_install.html\" class=\"topiclink\">Software Install Client Task<\/a>.<\/p><\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">There are two ways to upgrade ESET security products to the latest version:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\"><a href=\"client_tasks_software_install.html\" class=\"topiclink\">Software Install Client Task<\/a><\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Auto-updates feature<\/p>\n\r<p class=\"p_Normal\">Differences between Software Install Client Task and the Auto-updates feature:<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_small\" >\n\r<thead>\n\r<tr class=\"Table_small\">\n\r<th class=\"Table_small\" scope=\"col\"><br \/>\n\r<\/th>\n\r<th class=\"Table_small\" scope=\"col\"><p class=\"p_Head_row\"><span class=\"f_Head_row\">Upgrade process<\/span><\/p>\n\r<\/th>\n\r<th class=\"Table_small\" scope=\"col\"><p class=\"p_Head_row\"><span class=\"f_Head_row\">Restart after upgrade<\/span><\/p>\n\r<\/th>\n\r<th class=\"Table_small\" scope=\"col\"><p class=\"p_Head_row\"><span class=\"f_Head_row\">Future upgrades<\/span><\/p>\n\r<\/th>\n\r<\/tr>\n\r<\/thead>\n\r<tbody>\n\r<tr class=\"Table_small\">\n\r<td class=\"Table_small\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Software Install Client Task<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">The upgrade process includes ESET security product reinstallation.<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">ESET security product upgrade requires an immediate computer restart for security reasons (to ensure full functionality of the upgraded ESET security product).<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Manual—Administrator must start each future upgrade by running the Software Install Client Task—see the <a href=\"auto_updates.html#sw_install_task\" class=\"topiclink\">available options above<\/a>.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<tr class=\"Table_small\">\n\r<td class=\"Table_small\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTableUI\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTableUI\">Auto-updates<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">The upgrade process does not include ESET security product reinstallation.<\/span><\/p>\n\r<\/td>\n\r<td class=\"Table_small\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\"> <\/span>ESET security product upgrade requires a computer restart, but not immediately (the restart is not enforced). ESET PROTECT On-Prem administrator can enforce computer upgrade and restart remotely from the Web Console using the <a href=\"client_task_shutdown_computer.html\" class=\"topiclink\">Shutdown Computer Client Task<\/a> with the selected <span class=\"f_NormalTableUI\">Reboot computer(s)<\/span> check box.<\/p>\n\r<\/td>\n\r<td class=\"Table_small\" style=\"background-color:#F4F5F4;\"><p class=\"p_NormalTable\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalTable\">Automatic—Automatic updates of <a href=\"https:\/\/support.eset.com\/kb8129\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">supported<\/a> ESET security products when a new version is released (the update is delayed for stability reasons). You can manually enforce checking for ESET security product upgrades using the <a href=\"check_for_product_update.html\" class=\"topiclink\">Check For Product Update<\/a> Task.<\/span><\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/tbody>\n\r<\/table>\n\r<\/div>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><a id=\"updated_eula\" class=\"hmanchor\"><\/a><span class=\"f_Heading2\">Updated End User License Agreements of managed ESET security products<\/span><\/h2>\n\r<p class=\"p_Normal\">ESET PROTECT Web Console notifies the administrator if an updated End User License Agreement (EULA) of a managed ESET security product is available.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"End User License Agreement has changed.\" title=\"End User License Agreement has changed.\" width=\"392\" height=\"131\" style=\"margin:0;width:392px;height:131px;border:none\" src=\".\/images\/eula_has_changed.png\"\/><\/p>\n\r<p class=\"p_Normal\">Click <span class=\"f_UI\">View the changed EULA(s)<\/span> to see the details or <span class=\"f_UI\">Hide<\/span> to move the notification under a yellow bell icon in the upper toolbar.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"View the changed EULA.\" title=\"View the changed EULA.\" width=\"674\" height=\"101\" style=\"margin:0;width:674px;height:101px;border:none\" src=\".\/images\/eula_has_changed_minimized.png\"\/><\/p>\n\r<p class=\"p_Normal\">When you click <span class=\"f_UI\">View the changed EULA(s)<\/span>, a new window appears with details about the ESET security product and its EULA changes:<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>If you have earlier versions of ESET security products that do not support automatic updates (for example, ESET endpoint 8.x and earlier), click <span class=\"f_UI\">Accept<\/span> to accept the updated EULA and enable the upgrade to a version that supports automatic updates.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Accept changes to the EULA.\" title=\"Accept changes to the EULA.\" width=\"523\" height=\"340\" style=\"margin:0;width:523px;height:340px;border:none\" src=\".\/images\/eula_has_changed_popup.png\"\/><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>If you have <a href=\"https:\/\/support.eset.com\/kb8129\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">ESET business products that support automatic updates<\/a> (for example, ESET endpoint version 9 and later), you get a notification about the updated EULA, but you do not need to accept the it (the <span class=\"f_UI\">Accept<\/span> button is not available) to update ESET security products to later versions.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Changes to the EULA\" title=\"Changes to the EULA\" width=\"523\" height=\"308\" style=\"margin:0;width:523px;height:308px;border:none\" src=\".\/images\/eula_has_changed_popup_2.png\"\/><\/p>\n\r"
})
