hmLoadTopic({
hmKeywords:"",
hmTitle:"Start MSP customer setup",
hmDescription:"After you import your MSP account and the MSP tree is synchronized, you can start setting up companies. The MSP customer setup creates:",
hmPrevLink:"msp_import.html",
hmNextLink:"skip_setup.html",
hmParentLink:"msp.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"msp.html\">ESET PROTECT On-Prem for Managed Service Providers<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem for Managed Service Providers > Start MSP customer setup",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Start MSP customer setup<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">After you <a href=\"msp_import.html\" class=\"topiclink\">import<\/a> your MSP account and the <a href=\"msp_features.html\" class=\"topiclink\">MSP tree<\/a> is synchronized, you can start setting up companies. The MSP customer setup creates:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">A custom ESET Management or bundled Agent and ESET security product installer. The MSP customer setup does not support creating ESET Full Disk Encryption installers or ESET Inspect Connector installers.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>An <a href=\"msp_users.html\" class=\"topiclink\">MSP user<\/a> which can manage company computers using the Web Console.<\/p>\n\r<p class=\"p_Normal\">You can also <a href=\"skip_setup.html\" class=\"topiclink\">skip the MSP customer setup<\/a>, but we recommend that you complete the MSP setup.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">You can set up only a company with at least one valid <a href=\"https:\/\/help.eset.com\/ema\/2\/en-US\/add-or-manage-licenses.html\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">license seat<\/a>.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span>In the <span class=\"f_UI\">Computers<\/span> window, click the gear icon next to the company you want to set up and select <span class=\"f_UI\">Start MSP customer setup<\/span>.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Start MSP customer setup.\" title=\"Start MSP customer setup.\" width=\"520\" height=\"320\" style=\"margin:0;width:520px;height:320px;border:none\" src=\".\/images\/msp_add4.png\"\/><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span>To save the configuration as default setup, select the check box under <span class=\"f_UI\">Remember settings<\/span>. Click <span class=\"f_UI\">Continue<\/span>.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">3.<\/span>To create a custom installer during the setup (recommended), select the check box under <span class=\"f_UI\">Create installer<\/span>.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Create installer.\" title=\"Create installer.\" width=\"300\" height=\"250\" style=\"margin:0;width:300px;height:250px;border:none\" src=\".\/images\/msp_add6.png\"\/><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">4.<\/span>You can create two types of installers:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Agent-only installer (all platforms)<\/span><span class=\"f_NormalList\">—You can install this <a href=\"agent_live_installer.html\" class=\"topiclink\">Agent script installer<\/a> on Windows, macOS and Linux computers.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">All-in-one installer<\/span>—The installer consists of ESET Management Agent and selected ESET Business security product (Windows). If you do not see the <span class=\"f_UI\">All-in-one installer<\/span> option, ensure a license is <a href=\"msp_licenses.html\" class=\"topiclink\">assigned<\/a> to the company.<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_UI\">Product\/Version<\/span>—Select an ESET security product that will be installed together with ESET Management Agent.<span class=\"f_NormalList\"> <\/span>By default, the latest version is pre-selected (recommended). You can select an earlier version.<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>Select the language from the <span class=\"f_UI\">Language<\/span> drop-down menu.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 45px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>Select the check box <span class=\"f_UI\">I accept the End User License Agreement and acknowledge the Privacy Policy<\/span>. See <a href=\"https:\/\/help.eset.com\/privacy-policy\/?segment=business&amp;lang=en-US\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">End User License Agreement (EULA), Terms of Use and Privacy Policy for ESET products<\/a>.<\/p>\n\r<p class=\"p_Normal\">To save the installer in <a href=\"admin_installers.html\" class=\"topiclink\">Installers<\/a> for future use, select the check box next to <span class=\"f_UI\">Save installer in installers section<\/span>.<\/p>\n\r<p class=\"p_Normal\"><img id=\"toggle0186a1_ICON\" class=\"dropdown-toggle-icon\" alt=\"arrow_down_business\" width=\"21\" height=\"21\" style=\"margin:0;width:21px;height:21px;border:none\" src=\".\/images\/arrow_down_business.svg\"\/><a id=\"toggle0186a1_LINK\" class=\"dropdown-toggle\" href=\"javascript:void(0)\" data-type=\"dropdown\" data-state=\"0\" data-icon=\"toggle0186a1_ICON\" data-src0=\".\/images\/arrow_down_business.svg\" data-src1=\".\/images\/arrow_up_business.svg\"> Advanced installer settings<\/a> (recommended)<\/p>\n\r<div id=\"toggle0186a1\" class=\"dropdown-toggle-body\" style=\"text-align: left; padding: 0 0 0 0; margin: 0 0 10px 18px;display:none\"><table style=\"border:none; border-spacing:0;\" role=\"presentation\">\n\r<tr>\n\r<td style=\"vertical-align:top; padding:0; border:none\"><p class=\"p_Normal\"><span class=\"f_UI\">Server hostname<\/span> is the address where ESET Management Agents connect to the ESET PROTECT Server. Select a different port for Agent—Server communication if necessary. If you change the port, you have to change it for all connecting agents and also in <span class=\"f_UI\">More<\/span> &gt; <a href=\"admin_server_settings.html\" class=\"topiclink\">Settings<\/a>.<\/p>\n\r<p class=\"p_Normal\"> Ensure that all client devices that will use the installer can reach the <span class=\"f_UI\">Server hostname<\/span> address. See the <a href=\"msp.html\" class=\"topiclink\">MSP environment recommendations<\/a>.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\"><img id=\"toggle0186a2_ICON\" class=\"dropdown-toggle-icon\" alt=\"arrow_down_business\" width=\"21\" height=\"21\" style=\"margin:0;width:21px;height:21px;border:none\" src=\".\/images\/arrow_down_business.svg\"\/> <a id=\"toggle0186a2_LINK\" class=\"dropdown-toggle\" href=\"javascript:void(0)\" data-type=\"dropdown\" data-state=\"0\" data-icon=\"toggle0186a2_ICON\" data-src0=\".\/images\/arrow_down_business.svg\" data-src1=\".\/images\/arrow_up_business.svg\">Enable HTTP Proxy settings<\/a><\/p>\n\r<div id=\"toggle0186a2\" class=\"dropdown-toggle-body\" style=\"text-align: left; padding: 0 0 0 0; margin: 0 0 10px 18px;display:none\"><table style=\"border:none; border-spacing:0;\" role=\"presentation\">\n\r<tr>\n\r<td style=\"vertical-align:top; padding:0; border:none\"><p class=\"p_Normal\">If you use an HTTP Proxy (we recommend using <a href=\"https:\/\/help.eset.com\/getHelp?product=ebe&amp;version=latest&amp;lang=en-US\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">ESET Bridge<\/a>), select the check box <span class=\"f_UI\">Enable HTTP Proxy settings<\/span> and specify the Proxy settings (<span class=\"f_UI\">Host<\/span>, <span class=\"f_UI\">Port<\/span>, <span class=\"f_UI\">Username<\/span> and <span class=\"f_UI\">Password<\/span>) to download the installer via Proxy and set ESET Management Agent connection to Proxy to enable communication forwarding between ESET Management Agent and ESET PROTECT Server. The <span class=\"f_UI\">Host<\/span> field is the address of the machine running the <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=12.1&amp;lang=en-US&amp;topic=apache_http_proxy\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">HTTP Proxy<\/a>. ESET Bridge uses port 3128 by default. You can set a different port if needed. Ensure to set the same port also in the HTTP Proxy configuration (see <a href=\"https:\/\/help.eset.com\/getHelp?product=ebe&amp;version=latest&amp;lang=en-US&amp;topic=bridge_policy\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">ESET Bridge Policy<\/a>).<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">The communication protocol between Agent and ESET PROTECT Server does not support authentication. Any proxy solution used for forwarding Agent communication to ESET PROTECT Server that requires authentication will not work.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid;\"><span class=\"f_NormalList\">The <\/span><span class=\"f_UI\">Use direct connection if HTTP proxy is not available<\/span><span class=\"f_NormalList\"> check box is pre-selected. The installer wizard enforces the setting as a fallback—you cannot deselect the check box. You can disable the setting using an <a href=\"agent_settings.html#proxy\" class=\"topiclink\">ESET Management Agent policy<\/a>:<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_UI\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><span class=\"f_NormalList\">During the installer creation—include the policy in the <\/span><span class=\"f_UI\">Initial Configuration<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_UI\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span>After the ESET Management Agent installation—assign the policy to the computer<\/p>\n\r<p class=\"p_Normal\"><img alt=\"HTTP proxy settings\" title=\"HTTP proxy settings\" width=\"550\" height=\"510\" style=\"margin:0;width:550px;height:510px;border:none\" src=\".\/images\/msp_add7.png\"\/><\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">5.<\/span>Click <span class=\"f_UI\">Continue<\/span> to move to the <span class=\"f_UI\">User<\/span> section.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 20px; margin-left: 0;\"><span class=\"f_Normal\" style=\"display:inline-block;width:20px;margin-left:-20px\">6.<\/span>If you want to create a <a href=\"admin_ar_users.html\" class=\"topiclink\">new user<\/a> for the company (recommended), select the check box next to the <span class=\"f_UI\">Create native user<\/span>. The user can log in to the Web Console and manage the company devices. Type a valid username (not containing following characters <span class=\"f_CodeHighlighted\">, ; &quot;<\/span> ) and password for the new user.<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 40px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">a.<\/span><span class=\"f_UI\">Require password change<\/span><span class=\"f_NormalList\">—the user has to change their password after their first login.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 59px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">b.<\/span><span class=\"f_UI\">Access rights<\/span>—select if user has <span class=\"f_UI\">Read and Use<\/span> or <span class=\"f_UI\">Write<\/span> access to the company objects (computers, policies, tasks).<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Create native user.\" title=\"Create native user.\" width=\"530\" height=\"520\" style=\"margin:0;width:530px;height:520px;border:none\" src=\".\/images\/msp_add8.png\"\/><\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Note\" title=\"Note\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">The AD synchronization is not available for users created using the <a href=\"msp_company.html\" class=\"topiclink\">MSP company setup<\/a>.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">Problems creating a user? <a href=\"msp_users.html#necessary\" class=\"topiclink\">Ensure you have the necessary permissions<\/a>.<\/p>\n\r<p class=\"p_Normal\">Click <span class=\"f_UI\">Finish<\/span> to prepare the installer. Click the link and download the installer you need. You can also re-download the installer from the <a href=\"admin_installers.html\" class=\"topiclink\">Installers<\/a> menu if you have selected to save the installer.<\/p>\n\r<p class=\"p_Normal\">Read how to deploy the ESET Management Agent <a href=\"msp_deploy.html\" class=\"topiclink\">locally<\/a> or <a href=\"msp_remote.html\" class=\"topiclink\">remotely<\/a>.<\/p>\n\r"
})
