ESET PROTECT On-Prem

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ESET PROTECT On-Prem – Table of Contents

# Automatic updates of ESET security products

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ESET PROTECT On-Prem includes a feature to keep ESET security products updated to the latest version on your managed computers.

Automatic product updates are automatically enabled on a new ESET PROTECT On-Prem installation.

|  | •You must have an eligible ESET security product to use the Auto-updates feature. See the list of ESET business products that support automatic updates. Other ESET security products do not support automatic updates and ESET will add this feature to them in the future. •You can configure automatic updates via a Policy. •See also Auto-updates FAQ. The first automatic update will happen when a future version of the initially released 9.x build is released (for example, 9.1 or 9.0.xxxx.y, where xxxx is later than the first 9.x build). To ensure maximum update stability, automatic product updates have a gradual rollout and a delayed distribution after the global release of a new ESET security product version. The update is rolled out per endpoint individually, and it may take from a few weeks to 1–2 months for the update to become available for all other endpoints. In the meantime, the Web Console may report the ESET security product as outdated. Right after the build release, the update is only offered to devices with the Immediate auto-updates policy setting or when running the update on demand. •If auto-updates for the whole network take a long time, you can enforce the upgrade with the Check For Product Update task. •Before upgrading the ESET security product, ensure: o The operating system has the most recent updates installed. oThere are no pending Windows updates or restarts. •See also What are the different ESET product update and release types? •The auto-updates do not work if you use an offline repository that does not contain the metadata (for example, if you copied installers onto a shared network drive). Use the Mirror Tool to create an offline repository that supports auto-updates. The Mirror Tool offline repository distributes the auto-updates simultaneously across the whole network (an online repository distributes the auto-updates gradually).

|  | Follow one of the options below to upgrade ESET security products in your network to a version that supports automatic updates: •Use the one-click action in Dashboard > Status Overview > Component version status > click the bar chart and select Update installed ESET components. •In Computers, click the gear icon next to the All Static Group and select Tasks > Update > Update ESET products. •Use the Software Install Client Task.

There are two ways to upgrade ESET security products to the latest version:

•Software Install Client Task

•Auto-updates feature

Differences between Software Install Client Task and the Auto-updates feature:

| Upgrade process | Restart after upgrade | Future upgrades
--- | --- | --- | ---
Software Install Client Task | The upgrade process includes ESET security product reinstallation. | ESET security product upgrade requires an immediate computer restart for security reasons (to ensure full functionality of the upgraded ESET security product). | Manual—Administrator must start each future upgrade by running the Software Install Client Task—see the available options above.
Auto-updates | The upgrade process does not include ESET security product reinstallation. | ESET security product upgrade requires a computer restart, but not immediately (the restart is not enforced). ESET PROTECT On-Prem administrator can enforce computer upgrade and restart remotely from the Web Console using the Shutdown Computer Client Task with the selected Reboot computer(s) check box. | Automatic—Automatic updates of supported ESET security products when a new version is released (the update is delayed for stability reasons). You can manually enforce checking for ESET security product upgrades using the Check For Product Update Task.

## Updated End User License Agreements of managed ESET security products

ESET PROTECT Web Console notifies the administrator if an updated End User License Agreement (EULA) of a managed ESET security product is available.

Click View the changed EULA(s) to see the details or Hide to move the notification under a yellow bell icon in the upper toolbar.

When you click View the changed EULA(s), a new window appears with details about the ESET security product and its EULA changes:

•If you have earlier versions of ESET security products that do not support automatic updates (for example, ESET endpoint 8.x and earlier), click Accept to accept the updated EULA and enable the upgrade to a version that supports automatic updates.

•If you have ESET business products that support automatic updates (for example, ESET endpoint version 9 and later), you get a notification about the updated EULA, but you do not need to accept the it (the Accept button is not available) to update ESET security products to later versions.

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