hmLoadTopic({
hmKeywords:"",
hmTitle:"Managed Customers",
hmDescription:"The  Managed Customers section in the main ESET PROTECT On-Prem menu is available only to the Managed Service Provider (MSP) users.",
hmPrevLink:"drill_down.html",
hmNextLink:"computers.html",
hmParentLink:"working_with_era.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"working_with_era.html\">ESET PROTECT On-Prem Main Menu<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem Main Menu > Managed Customers",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Managed Customers<\/span><\/h1>\n\r",
hmBody:"<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">The <img alt=\"Managed customers\" title=\"Managed customers\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/msp_customer_normal.png\"\/> <span class=\"f_UI\">Managed Customers<\/span> section in the main ESET PROTECT On-Prem menu is available only to the <a href=\"msp.html\" class=\"topiclink\">Managed Service Provider (MSP)<\/a> users.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">In the <img alt=\"Managed customers\" title=\"Managed customers\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/msp_customer_normal.png\"\/> <span class=\"f_UI\">Managed Customers<\/span> section, the MSP user can see the list of managed customers:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Click the customer name to see the customer <a href=\"group_details.html\" class=\"topiclink\">details<\/a>—these are static group details because the static groups in ESET PROTECT On-Prem represent the customers<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Click a number in the table for details about the customer\'s devices, detections (unresolved) and licenses<\/p>\n\r<p class=\"p_Normal\">You can <a href=\"filters_layout_customization.html#main_table\" class=\"topiclink\">customize the main table<\/a> (adjust the visible columns, add or remove columns).<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Filtering managed customers<\/span><\/h2>\n\r<p class=\"p_Normal\">You can filter the managed customers by customer name:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">In <img alt=\"Managed customers\" title=\"Managed customers\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/msp_customer_normal.png\"\/> <\/span><span class=\"f_UI\">Managed Customers<\/span><span class=\"f_NormalList\">—<\/span>To filter, click <span class=\"f_UI\">Add Filter<\/span>:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span><span class=\"f_NormalList\">In some filters, you can select the operator by clicking the operator icon next to the filter name (the available operators depend on the filter type):<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Equals\" title=\"Equals\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_equals.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">equals<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Does not equal\" title=\"Does not equal\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_does_not_equal.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">doesn\'t equal<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Greater than\" title=\"Greater than\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_greater_than.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">greater than<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Greater than or equal to\" title=\"Greater than or equal to\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_greater_than_or_equal.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">greater or equal<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Less than\" title=\"Less than\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_less_than.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">less than<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Less than or equal to\" title=\"Less than or equal to\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_less_than_or_equal.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">less or equal<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Contains\" title=\"Contains\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_contains.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">contains<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Starts with\" title=\"Starts with\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_starts_with.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">starts with<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Ends with\" title=\"Ends with\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_ends_with.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">ends with<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Is one of\" title=\"Is one of\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_is_one_of.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">is one of<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Has no value\" title=\"Has no value\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_has_no_value.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">has no value<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"page-break-inside: avoid; page-break-after: avoid; margin: 0 0 0 32px;\"><img alt=\"Has value\" title=\"Has value\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_has_value.svg\"\/><span class=\"f_NormalList\"> <\/span><span class=\"f_UI\">has value<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span><span class=\"f_NormalList\">Select one or more items from the list. Type a search string or select the items from the drop-down menu in the filter fields.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 39px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">3.<\/span>Press <span class=\"f_UI\">Enter<\/span>. Active filters are highlighted in blue.<span class=\"f_NormalList\"> You can also use <a href=\"filters_layout_customization.html\" class=\"topiclink\">filter presets<\/a><\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>In other Web Console sections—<a href=\"dashboard.html\" class=\"topiclink\">Dashboard<\/a>, when <a href=\"schedule_a_report.html\" class=\"topiclink\">scheduling<\/a> or <a href=\"server_tasks_generate_report.html\" class=\"topiclink\">generating<\/a> a report<\/p>"
})
