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hmTitle:"ESET PROTECT On-Prem for Managed Service Providers",
hmDescription:"Who is an MSP The abbreviation MSP stands for \"Managed Service Provider\". MSP users usually provide IT services to their customers, for example, the management of security...",
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hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem for Managed Service Providers",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">ESET PROTECT On-Prem for Managed Service Providers<\/span><\/h1>\n\r",
hmBody:"<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Who is an MSP<\/span><\/h2>\n\r<p class=\"p_Normal\">The abbreviation MSP stands for &quot;Managed Service Provider&quot;. MSP users usually provide IT services to their customers, for example, the management of security products (e. g. ESET Endpoint Antivirus).<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">MSP users have <a href=\"msp_deploy.html\" class=\"topiclink\">different requirements<\/a> and ways of using ESET PROTECT On-Prem than, for example, enterprise or SMB (small to medium-sized business) users. See the recommended <a href=\"msp_process.html\" class=\"topiclink\">deployment scenarios for MSP<\/a>.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>For more information about the ESET MSP program, contact your local ESET partner or visit the <a href=\"https:\/\/www.eset.com\/us\/business\/partner\/msp\/\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">ESET Managed Service Provider Program<\/a> page.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">The structure of entities in the MSP<\/span><\/h2>\n\r<p class=\"p_Normal\">ESET PROTECT On-Prem synchronizes your ESET MSP Administrator structure to the <a href=\"static_group_tree.html\" class=\"topiclink\">Static Group tree<\/a> in <span class=\"f_UI\">Computers<\/span> in the Web Console.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"The structure of MSP entities\" title=\"The structure of MSP entities\" width=\"389\" height=\"366\" style=\"margin:0;width:389px;height:366px;border:none\" src=\".\/images\/msp_structure.png\"\/><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Distributor<\/span><span class=\"f_NormalList\">—A distributor is an ESET partner and an MSP or MSP Manager partner.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">MSP Manager<\/span><span class=\"f_NormalList\">—Manages multiple MSP companies. An MSP Manager can also have direct customers.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">MSP<\/span><span class=\"f_NormalList\">—The target audience for this guide. An MSP provides services to its customers. For example, MSPs: remotely manages customers\' computers, installs, and manages ESET products.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Managed MSP<\/span><span class=\"f_NormalList\">—Similar to MSP, however, Managed MSP is managed by an MSP Manager.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Customer<\/span>—The end user for ESET product licenses. The customer should not interact with ESET products. The customer can have different statuses marked by an icon:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><img alt=\"The customer has not been set up.\" title=\"The customer has not been set up.\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/company_no_setup.png\"\/><span class=\"f_NormalList\">—The customer has not been set up yet.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 26px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><img alt=\"MSP customer\" title=\"MSP customer\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/msp_customer_normal.png\"\/><span class=\"f_NormalList\">—The customer <a href=\"msp_company.html\" class=\"topiclink\">has been set up<\/a>, or you <a href=\"skip_setup.html\" class=\"topiclink\">have skipped the customer setup<\/a>.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 45px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: \'Courier New\';display:inline-block;width:13px;margin-left:-13px\">o<\/span><img alt=\"Removed customer\" title=\"Removed customer\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/company_unlinked.png\"\/>—The customer <a href=\"https:\/\/help.eset.com\/getHelp?product=ema&amp;version=2&amp;lang=en-US&amp;topic=suspend-msp-customer\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">has been removed<\/a>.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Note\" title=\"Note\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">After synchronizing the MSP account, the MSP user can see the managed customers list in the <img alt=\"Managed customers\" title=\"Managed customers\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/msp_customer_normal.png\"\/> <a href=\"managed_customers.html\" class=\"topiclink\">Managed Customers<\/a> section on the main ESET PROTECT On-Prem menu.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">MSP environment specifics<\/span><\/h2>\n\r<p class=\"p_Normal\">The MSP business model uses a different infrastructure setup than an enterprise or SMB. In the MSP environment, customers are typically located outside of MSP company network. The ESET PROTECT Server itself can be often hosted outside the MSP company too. ESET Management Agents need to have direct connectivity to the ESET PROTECT Server over public internet. The recommended setups of ESET PROTECT Server for MSPs are:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Hosted in a public cloud.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Hosted on an MSP\'s private cloud. (You need to open <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=12.1&amp;lang=en-US&amp;topic=ports_used\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">certain ports<\/a> to make the ESET PROTECT On-Prem visible from the internet.)<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Hosted in an MSP private network. (Use the HTTP Proxy to forwarding the connections from the internet, if the Server is not directly visible.)<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Basic setups<\/span><\/h2>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Centralized setup<\/span>—Customers access the ESET PROTECT Server via the internet. The ESET PROTECT Web Console may only be accessible from the MSP company network.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Centralized MSP setup\" title=\"Centralized MSP setup\" width=\"690\" height=\"413\" style=\"margin:0;width:690px;height:413px;border:none\" src=\".\/images\/msp_infra1.png\"\/><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Distributed setup<\/span>—Customers access the ESET PROTECT Server via the internet. The ESET PROTECT Web Console is accessible to the MSP via the internet. If you make the Web Console accessible from the internet, ensure to <a href=\"admin_ar_two_factor_authentification.html\" class=\"topiclink\">enable 2FA<\/a>.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Distributed MSP setup\" title=\"Distributed MSP setup\" width=\"738\" height=\"450\" style=\"margin:0;width:738px;height:450px;border:none\" src=\".\/images\/msp_infra2.png\"\/><\/p>\n\r"
})
