hmLoadTopic({
hmKeywords:"",
hmTitle:"Create a custom MSP user",
hmDescription:"You can create native Web Console users to manage customers, for example, for an MSP or a reseller.",
hmPrevLink:"msp_users.html",
hmNextLink:"msp_tag.html",
hmParentLink:"msp_users.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"msp.html\">ESET PROTECT On-Prem for Managed Service Providers<\/a> &gt; <a href=\"msp_users.html\">MSP Users<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem for Managed Service Providers > MSP Users > Create a custom MSP user",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">Create a custom MSP user<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">You can create native Web Console users to manage customers, for example, for an MSP or a reseller.<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">1.<\/span><span class=\"f_NormalList\">You need to have the MSP company created in EMA 2.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 20px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">2.<\/span><span class=\"f_NormalList\">Verify that the MSP company is <a href=\"msp_import.html\" class=\"topiclink\">synchronized<\/a> in the MSP tree.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 39px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">3.<\/span>Create a <a href=\"admin_ar_create_native_user.html\" class=\"topiclink\">native user<\/a>. Critical settings for a custom MSP user are:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 40px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">a.<\/span><span class=\"f_NormalList\">The Home Group of the user is set to the corresponding MSP static group.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 59px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">b.<\/span>Create and assign following permission sets to the user:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 60px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">i.<\/span><span class=\"f_UI\">Write<\/span><span class=\"f_NormalList\"> permissions for the Home group.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 79px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"display:inline-block;width:20px;margin-left:-20px\">ii.<\/span><span class=\"f_UI\">Use<\/span> or <span class=\"f_UI\">Write<\/span> permissions for the <span class=\"f_UI\">Shared Objects<\/span> groups.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_note\" >\n\r<tr class=\"Table_note\">\n\r<td class=\"Table_note\" style=\"width:4px; background-color:#3DAAE1;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_note\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Note\" title=\"Note\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/note.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_note\"><p class=\"p_Normal\">The top <span class=\"f_UI\">Shared Objects<\/span> group contains the <a href=\"msp_features.html#certificates\" class=\"topiclink\">MSP CA<\/a>. The access to the MSP CA is necessary for the user to create an <a href=\"msp_custom_installer.html\" class=\"topiclink\">installer<\/a>.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<div class=\"p_Normal\"><div style=\"margin:0;width:594px\"><figure style=\"margin:0;padding:0\"><img alt=\"MSP native user\" title=\"MSP native user\" width=\"594\" height=\"385\" style=\"width:594px;height:385px;border:none\" src=\".\/images\/msp_native_user.png\"\/><figcaption><p style=\"text-align:center\"><span class=\"f_ImageCaption\">The access scheme for a custom MSP user.<\/span><\/p><\/figcaption><\/figure><\/div><\/div>\n\r<p class=\"p_Normal\">Custom MSP user created using these steps is eligible to manage customer devices and create installers, however, the user cannot manage ESET PROTECT Server or import licenses.<\/p>\n\r"
})
