hmLoadTopic({
hmKeywords:"",
hmTitle:"ESET PROTECT Components Upgrade",
hmDescription:"The ESET PROTECT Components Upgrade task is used to upgrade ESET PROTECT components (ESET Management Agent, ESET PROTECT Server, Web Console, and ESET Bridge, but not Apache...",
hmPrevLink:"client_tasks_run_command.html",
hmNextLink:"send_file_edtd.html",
hmParentLink:"client_tasks.html",
hmBreadCrumbs:"<a href=\"using.html\">Using ESET PROTECT On-Prem<\/a> &gt; <a href=\"working_with_era.html\">ESET PROTECT On-Prem Main Menu<\/a> &gt; <a href=\"admin_ct.html\">Tasks<\/a> &gt; <a href=\"client_tasks.html\">Client Tasks<\/a>",
hmTitlePath:"Using ESET PROTECT On-Prem > ESET PROTECT On-Prem Main Menu > Tasks > Client Tasks > ESET PROTECT Components Upgrade",
hmHeader:"<h1 class=\"p_Heading1\"><span class=\"f_Heading1\">ESET PROTECT Components Upgrade<\/span><\/h1>\n\r",
hmBody:"<p class=\"p_Normal\">The <span class=\"f_UI\">ESET PROTECT Components Upgrade<\/span> task is used to upgrade ESET PROTECT components (ESET Management Agent, ESET PROTECT Server, Web Console, and ESET Bridge, but not Apache Tomcat and Apache HTTP Proxy). The upgrade task can be executed only on a machine with ESET Management Agent installed. The Agent is also required on an ESET PROTECT Server.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">ESET PROTECT On-Prem automatically notifies you when <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_admin&amp;version=12.1&amp;lang=en-US&amp;topic=update_product\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">a new version of the ESET PROTECT Server is available<\/a>.<\/p>\n\r<p class=\"p_Normal\">You can upgrade to ESET PROTECT On-Prem 12.1 from ESET PROTECT On-Prem 10.0 and later. A direct upgrade from the End of Life versions 8.x–9.x has not been tested and is not supported. See the <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=12.1&amp;lang=en-US&amp;topic=components_upgrade\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">Installation guide<\/a> for detailed instructions.<\/p>\n\r<p class=\"p_Normal\">The <a href=\"update_third_party_components.html\" class=\"topiclink\">third-party components<\/a> require a manual upgrade.<\/p>\n\r<p class=\"p_Normal\">See also other ways how to <a href=\"https:\/\/help.eset.com\/getHelp?product=protect_install&amp;version=12.1&amp;lang=en-US&amp;topic=upgrade_procedures\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">upgrade ESET PROTECT On-Prem to the latest version<\/a>.<\/p>\n\r<p class=\"p_Normal\"><span class=\"f_Red\">ESET PROTECT <\/span><span class=\"f_Red\">On-Prem<\/span><span class=\"f_Red\"> versions <\/span><span class=\"f_Red\">11.1<\/span><span class=\"f_Red\"> and later do not support<\/span> <a href=\"https:\/\/support.eset.com\/kb8286\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">mobile device management<\/a>.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r<p class=\"p_Normal\">To prevent installation failure, ESET Management Agent performs the following checks before installing or upgrading ESET products:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">if the repository is accessible<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>if there is enough (1 GB) free space on the client machine (not available for Linux)<\/p>\n\r<p class=\"p_Normal\">Select one of the following options to create a new Client Task:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">Tasks<\/span><span class=\"f_NormalList\"> &gt; <\/span><span class=\"f_UI\">Add<\/span><span class=\"f_NormalList\"> &gt; <img alt=\"Add\" title=\"Add\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/add_new_default.png\"\/><\/span><span class=\"f_UI\">Client Task<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Click <\/span><span class=\"f_UI\">Tasks<\/span><span class=\"f_NormalList\"> &gt; select the desired task type and click <\/span><span class=\"f_UI\">Add<\/span><span class=\"f_NormalList\"> &gt; <img alt=\"Add\" title=\"Add\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/add_new_default.png\"\/><\/span><span class=\"f_UI\">Client Task<\/span><span class=\"f_NormalList\">.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>Click the target device in <span class=\"f_UI\">Computers<\/span> and select <img alt=\"Tasks\" title=\"Tasks\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/icon_tasks.png\"\/> <span class=\"f_UI\">Tasks<\/span> &gt; <img alt=\"Add\" title=\"Add\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/add_new_default.png\"\/><span class=\"f_UI\">New Task<\/span>.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Basic<\/span><\/h2>\n\r<p class=\"p_Normal\">In the <span class=\"f_UI\">Basic<\/span> section, type basic information about the task, such as a <span class=\"f_UI\">Name and Description (optional)<\/span>. Click <span class=\"f_UI\">Select tags<\/span> to <a href=\"tags.html#assign_tags\" class=\"topiclink\">assign tags<\/a>.<br \/>\n\rIn the <span class=\"f_UI\">Task<\/span> drop-down menu, select the task type you want to create and configure. If you have selected a specific task type before creating a new task, <span class=\"f_UI\">Task<\/span> is pre-selected based on your previous choice. <span class=\"f_UI\">Task<\/span> (see <a href=\"admin_ct.html\" class=\"topiclink\">the list of all Tasks<\/a>) defines the settings and the behavior for the task.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Settings<\/span><\/h2>\n\r<p class=\"p_Normal\">Select the check box <span class=\"f_UI\">I accept the End User License Agreement and acknowledge the Privacy Policy<\/span>. See <a href=\"https:\/\/help.eset.com\/privacy-policy\/?segment=business&amp;lang=en-US\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">End User License Agreement (EULA), Terms of Use and Privacy Policy for ESET products<\/a>.<\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 13px; margin-left: 0;\"><span class=\"f_Normal\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_UI\">Reference ESET PROTECT Server<\/span>—Select ESET PROTECT Server version from the list. All ESET PROTECT components will be upgraded to versions compatible with the selected server.<\/p>\n\r<p class=\"p_Normal\">Select the check box next to <span class=\"f_UI\">Automatically reboot when needed<\/span> to force an automatic reboot of the client computer after installation. Alternatively, you can leave this option deselected and manually restart the client computer(s). You can <a href=\"https:\/\/support.eset.com\/kb8279\" target=\"_blank\" onclick=\"return HMTrackTopiclink(this);\" class=\"weblink\">configure the managed computers\' restart\/shutdown behavior<\/a>. The computers must run an ESET security product that supports this setting.<\/p>\n\r<h2 class=\"p_Heading2\" style=\"page-break-after: avoid;\"><span class=\"f_Heading2\">Summary<\/span><\/h2>\n\r<p class=\"p_Normal\">Review the summary of configured settings and click <span class=\"f_UI\">Finish<\/span>. The Client Task is now created, and a small window will open:<\/p>\n\r<p class=\"p_NormalList\" style=\"text-indent: 0; page-break-inside: avoid; page-break-after: avoid; padding-left: 13px; margin-left: 19px;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span><span class=\"f_NormalList\">Click <a href=\"admin_ct_executions_trigger.html\" class=\"topiclink\">Create Trigger<\/a> (recommended) to specify Client Task Targets (computers or groups) and the Trigger.<\/span><\/p>\n\r<p class=\"p_Normal\" style=\"text-indent: 0; padding-left: 32px; margin-left: 0;\"><span class=\"f_NormalList\" style=\"font-family: Arial,\'Lucida Sans Unicode\',\'Lucida Grande\',\'Lucida Sans\';display:inline-block;width:13px;margin-left:-13px\">&#8226;<\/span>If you click <span class=\"f_UI\">Close<\/span>, you can create a <a href=\"admin_ct_executions_trigger.html\" class=\"topiclink\">Trigger<\/a> later—Click the Client Task instance and select <img alt=\"Run on\" title=\"Run on\" width=\"16\" height=\"16\" style=\"margin:0;width:16px;height:16px;border:none\" src=\".\/images\/restart_default.png\"\/> <span class=\"f_UI\">Run on<\/span> from the drop-down menu.<\/p>\n\r<p class=\"p_Normal\"><img alt=\"Create trigger.\" title=\"Create trigger.\" width=\"480\" height=\"155\" style=\"margin:0;width:480px;height:155px;border:none\" src=\".\/images\/client_task_finish.png\"\/><\/p>\n\r<p class=\"p_Normal\">You can see the <a href=\"admin_ct_executions_progress.html\" class=\"topiclink\">progress indicator bar<\/a>, <a href=\"admin_ct_executions_status_icon.html\" class=\"topiclink\">status icon<\/a> and <a href=\"admin_ct_executions_drill_down.html\" class=\"topiclink\">details<\/a> for each created task in <span class=\"f_UI\">Tasks<\/span>.<\/p>\n\r<div style=\"text-align: left; text-indent: 0; padding: 0 0 0 0; margin: 0 0 10px 0;\"><table class=\"Table_important\" >\n\r<tr class=\"Table_important\">\n\r<td class=\"Table_important\" style=\"width:4px; background-color:#E9A514;\"><br \/>\n\r<\/td>\n\r<td class=\"Table_important\" style=\"width:20px;\"><p class=\"p_Normal\"><img alt=\"Important\" title=\"Important\" width=\"20\" height=\"20\" style=\"margin:2px 0 0 0;width:20px;height:20px;border:none\" src=\".\/images\/important.svg\"\/><\/p>\n\r<\/td>\n\r<td class=\"Table_important\"><p class=\"p_Normal\">The upgrade may take longer, depending on your system and network configuration. You cannot access the Web Console during the upgrade of ESET PROTECT Server or Web Console. After the upgrade, log into the Web Console and verify that you have the latest ESET PROTECT On-Prem version in <span class=\"f_UI\">Help<\/span> &gt; <a href=\"about.html\" class=\"topiclink\">About<\/a>.<\/p>\n\r<\/td>\n\r<\/tr>\n\r<\/table>\n\r<\/div>\n\r"
})
