Select the topic

Add New Users

1.Click Computer Users > Add Users to add users. Use this option to add users that were not found or added automatically during User Synchronization.

add_new_user_management01

2.Type the name of the user you want to add into the User Name field. Click + Add to add additional users. If you want to add multiple users at once, click Import CSV to upload a .csv file containing a list of users to be added. Click Copy & Paste to import a custom list of addresses separated with custom delimiters (this feature works similarly to CSV import). Optionally, you can type a Description of the users for easier identification.

3.You can select an existing Parent Group or create a new group.

4.Click Select tags to assign tags.

5.Use the Conflict Resolution drop-down menu to select the action to take if a user you are adding already exists in ESET PROTECT On-Prem:

Ask when conflicts are detected: When a conflict is detected, the program will ask you to select an action (see the options below).

Skip conflicting users: Users with the same name will not be added. This also ensures that an existing user's custom attributes in ESET PROTECT On-Prem will be preserved (not overwritten with the data from Active Directory).

Overwrite conflicting users: Existing users in ESET PROTECT On-Prem will be overwritten by users from Active Directory. If two users have the same SID, the existing user in ESET PROTECT On-Prem is removed from its previous location (even if the user was in a different group).

6.Click Add when you are finished making changes. Users will appear in the parent group that you specified.

add_new_user_management02