Upgrading Password Manager to a more recent version

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Important

Upgrading Password Manager application (Android and iOS) to a more recent version does not migrate your passwords and data from the previous version. We recommend you to upgrade Password Manager using one of our browser extensions.

important

Important

When exporting your data from Password Manager version 2, select ESET Password Manager XML. In Password Manager version 3, the .spdb format is no longer supported.

important

Important

Password Manager version 3 cannot be installed as a standalone Windows application.

Password Manager version 2 is not supported. A new version is available. Follow the steps below to upgrade Password Manager to the latest version (version for mobile devices or extension):

1.Before you start, you can make a backup of your data. To export your data from Password Manager version 2, read the following ESET Knowledgebase article.

2.Download extension and install a new Password Manager extension for your particular web browser.

3.Log in with your current credentials.

ext_login

4.For security reasons, you will be demanded to change Master Password into a new one.

5.Copy or download the Recovery Key to a location that you can easily remember. A recovery key is needed to regain access to the account. It consists of a 24-digit key for your desktop and mobile devices.

6.Passwords and data are migrated from the previous version to the new Password Manager. See the data categories below.

The previous version of Password Manager

The new version of Password Manager

Account (web)

Account

Account (app)

Note

Identity

Identity

Credit card

Credit card

Bank account

Note

Account – The username and password that is often required for users to log in to websites or applications.

Identity – Personal contact information, such as a home address, home telephone number, email address, etc.

Credit card – Payment card issued by a financial company to users (cardholders) to enable the cardholder to pay for goods and services.

NoteA note can provide any other valuable information.
 
I have a problem with my license.

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Note

Usernames and associated passwords that someone shared to your account will not migrate.

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Note

If you want to import data exported from the previous version of Password Manager, navigate to Menu > Settings > Data > Import data and then select Password Manager V2 from the drop-down menu.