Upgrade Password Manager to a more recent version


important

Important

Upgrading the Password Manager application (Android and iOS) to a more recent version does not migrate your passwords and data from the previous version. We recommend that you upgrade Password Manager using one of the ESET browser extensions.


important

Important

When exporting your data from Password Manager version 2, select ESET Password Manager XML. In Password Manager version 3, the .spdb format is no longer supported. For more information, see Supported import formats.


important

Important

You cannot install Password Manager version 3 as a stand-alone Windows application.

Password Manager version 2 is not supported. A new version is available. To upgrade Password Manager to the latest version (for mobile devices or extensions):

1.Back up your data and export your data from Password Manager version 2.


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Note

If you did not export your data from Password Manager version 2 and want to regain access to your data from the previous version of Password Manager, see How to export your data from Password Manager version 2.

2.Download an extension and install a new Password Manager extension for your specific web browser.

3.Log in with your current credentials.

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4.For security reasons, you must change the Master Password.

5.Copy or download the Recovery Key to a location that you can easily remember. A 24-digit Recovery Key is needed to regain access to the account.

Passwords and data is migrated from the previous version to the new Password Manager. See the data categories below.

The previous version of Password Manager

The new version of Password Manager

Account (web)

Account

Account (app)

Note

Identity

Identity

Credit card

Credit card

Bank account

Note

Account – The username and password required for users to log in to websites or applications.

Identity – Personal contact information, such as a home address, telephone number, and email address.

Credit card – The payment card issued by a financial institution a user (cardholder) uses to pay for goods and services.

NoteA note can provide any other valuable information.
 

If you have problems with the license, refer to the Licenses & license management topic in the ESET HOME Online Help guide.


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Note

The username and password that are shared with your account will not migrate.


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Note

If you want to import data exported from the previous version of Password Manager, click Menu > Settings > Data > Import data > Import data. Enter the Master Password and then select Password Manager V2 from the drop-down menu. For more information, read the following ESET Knowledgebase article.