Introduction

The ESET Direct Endpoint Management for Solarwinds N-Central is a Remote Management and Monitoring (RMM) tool that makes billing and ticketing easy for ESET Managed Service Providers (MSPs). RMM tools typically monitor system information as well as patch status, Antivirus status and other computer health issues. RMM tools also provide a certain level of automation for fixing any health issues that arise or creating a support ticket for the MSP to resolve when the issue cannot be resolved through automation.

 

Integrating with ESET endpoint products

The ESET Direct Endpoint Management (DEM) integration for Solarwinds N-Central provides MSPs with the ability to check that ESET endpoint products are installed, monitor the protection status of the endpoint and the scan/threat logs of the endpoint using Automation Policies and Custom Services. The DEM components of this integration require ESET endpoint for Windows products version 6.6 and later and ESET File Security for Windows version 6.5 and later.

Automation Policies refer to one-time tasks. Custom Services refer to the monitoring features. Custom Services leverage Automation Policies so that they can be run on an interval, and depending on the return value, it can flag an endpoint in need of attention.

Tasks

ESET Direct Endpoint Management for Solarwinds N-Central implements the daily tasks necessary to manage ESET endpoint products. Common tasks include deployment of ESET products to endpoints, Activation, Configuration and Scanning. ESET Direct Endpoint Management for Solarwinds N-Central utilizes N-Central automation policies to perform routine tasks.

Custom Services

Check that ESET endpoint products are installed, monitor the protection status of endpoints and the scan and threat logs.

Service Templates

Custom Services can be grouped into templates. Templates allow you to setup self-healing actions for cases where the result of a monitor is not acceptable and can be remediated automatically. For example, if an endpoint is not activated, self-healing could execute an activation task.