Forgotten password on


Looking for information about common password-related issues?

My Username, Password or License Key is not working

Reset my Security password for ESET Mobile security

Reset my Settings password using the ESET unlock tool

If you are unable to locate your account credentials, visit and click I forgot my password above the Sign in button.

Type the email address that you have registered with ESET into the Email address field. We will send you an email with instructions for resetting your password.

After you click Send, an email containing a link to your account and instructions on how to reset the password for your account will be sent to the email address you supplied.

Click the link to your account to continue. To set up a new password, type your desired password into the Enter new password and Confirm new password fields and click Confirm change.

I have not received any email with instructions for resetting my password

In this case, try one of the following until you receive the instructions:

1.Ensure that you entered the corresponding email address that you entered during the registration on or during the activation of ESET Anti-Theft feature in ESET Windows home products. The web interface does not tell you whether the email address you entered to the system is the correct one due to security reasons.


oSpam or Junk folder in your email account

oAny other secondary inbox folders: Mark as a safe address in your email client

oGmail users: Check your Promotions folder hmtoggle_plus0 How do I access the Promotions folder?

3.Re-enter the email address again and click Submit. Make sure you are entering the email address you used when you purchased your product (as mentioned in step 1.).

4.If you are still unable to resolve your issue, please contact ESET Technical Support.