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List of artifacts / Collected files

This section describes the files contained in the resulting .zip file. Description is divided into subsections based on the information type (files and artifacts).

Location / File name	Description
metadata.txt	Contains the date of the .zip archive creation, ESET Log Collector version, ESET product version and basic licensing information.
collector_log.txt	A copy of the log file from the GUI, contains data up to the point when the .zip file is being created.

Windows Processes
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
Running processes (open handles and loaded DLLs)	✓	✓	Windows\Processes\Processes.txt	Text file containing a list of running processes on the machine. For each process, the following items are printed: oPID oParent PID oNumber of threads oNumber of open handles grouped by type oLoaded modules oUser account it is running under oMemory usage oTimestamp of start oKernel and user time oI/O statistics oCommand line
Running processes (open handles and loaded DLLs)	✓	✓	Windows\ProcessesTree.txt	Text file containing a tree of running processes on the machine. For each process following items are printed: oPID oUser account it is running under oTimestamp of start oCommand line

Windows Logs
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
Application event log	✓	✓	Windows\Logs\Application.xml	XML containing Windows Application event logs in a custom XML format suitable for viewing in Microsoft Excel. Only messages from the last 30 days are included. All string references are translated on the source machine so that the viewing machine does not need access to referenced resource DLLs.
System event log	✓	✓	Windows\Logs\System.xml	XML containing Windows System event logs in a custom XML format suitable for viewing in Microsoft Excel. Only messages from the last 30 days are included. All string references are translated on the source machine so that the viewing machine does not need access to referenced resource DLLs.
Terminal services - LSM operational event log*	✓	✓	Windows\Logs\LocalSessionManager-Operational.evtx	Windows XML Event Log. It contains information about RDP sessions. A user can specify maximum age of exported records.
Drivers install logs	✓	✗	Windows\Logs\catroot2_dberr.txt	Contains information about catalogs that have been added to "catstore" during driver installation.
SetupAPI logs*	✓	✗	Windows\Logs\SetupAPI\setupapi*.log	Device and application installation text logs.

*Windows Vista and newer

System Configuration
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
Drives info	✓	✓	Windows/drives.txt	Collected text file containing information about disk drives.
Devices info	✓	✓	Windows/devices/*.txt	Collected multiple text files containing classes and interfaces information about devices.
Network configuration	✓	✓	Config\network.txt	Collected text file containing network configuration. (Result of executing ipconfig /all)
ESET SysInspector log	✓	✓	Config\SysInspector.xml	SysInspector log in the XML format.
Winsock LSP catalog	✓	✓	Config/WinsockLSP.txt	Collect the output of netsh winsock show catalog command.
WFP filters*	✓	✓	Config\WFPFilters.xml	Collected WFP filters configuration in the XML format.
Complete Windows Registry content	✗	✓	Windows\Registry\*	Collected multiple binary files containing Windows Registry data.
List of files in temporary directories	✓	✓	Windows\TmpDirs\*.txt	Collected multiple text files with content of system's user temp directories, %windir%/temp, %TEMP% and %TMP% directories.

*Windows 7 and newer

ESET Installer
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
ESET Installer logs	✓	✗	ESET\Installer\*.log	Installation logs that were created during the installation of ESET NOD32 Antivirus and ESET Smart Security 10 Premium products.

ESET Remote Administrator logs applies to ESET Security Management Center as well.

ESET Security Management Center (ESMC) and ESET Remote Administrator (ERA)
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
ESMC/ERA Server logs	✓	✗	ERA\Server\Logs\RemoteAdministratorServerDiagnostic<datetime>.zip	Create Server product logs in the ZIP archive. It contains trace, status and last-error logs.
ESMC/ERA Agent logs	✓	✗	ERA\Agent\Logs\RemoteAdministratorAgentDiagnostic<datetime>.zip	Create Agent product logs in the ZIP archive. It contains trace, status and last-error logs.
ESMC/ERA process information and dumps*	✗	✗	ERA\Server\Process and old dump\RemoteAdministratorServerDiagnostic<datetime>.zip	Server process dump(s).
ESMC/ERA process information and dumps*	✗	✗	ERA\Agent\Process and old dump\RemoteAdministratorAgentDiagnostic<datetime>.zip	Agent process dump(s).
ESMC/ERA configuration	✓	✗	ERA\Server\Config\RemoteAdministratorServerDiagnostic<datetime>.zip	Server configuration and application information files in the ZIP archive.
ESMC/ERA configuration	✓	✗	ERA\Agent\Config\RemoteAdministratorAgentDiagnostic<datetime>.zip	Agent configuration and application information files in the ZIP archive.
ESMC/ERA Rogue Detection Sensor logs	✓	✗	ERA\RD Sensor\Rogue Detection SensorDiagnostic<datetime>.zip	A ZIP containing RD Sensor trace log, last-error log, status log, configuration, dump(s) and general information files.
ESMC/ERA MDMCore logs	✓	✗	ERA\MDMCore\RemoteAdministratorMDMCoreDiagnostic<datetime>.zip	A ZIP containing MDMCore trace log, last-error log, status log, dump(s) and general information files.
ESMC/ERA Proxy logs	✓	✗	ERA\Proxy\RemoteAdministratorProxyDiagnostic<datetime>.zip	A ZIP containing ERA Proxy trace log, last-error log, status log, configuration, dump(s) and general information files.

*ESMC/ERA Server or ESMC/ERA Agent

ESET Configuration
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
ESET product configuration	✓	✓	info.xml	Informational XML that details the ESET product installed on a system. It contains basic system information, installed product information and a list of product modules.
ESET product configuration	✓	✓	versions.csv	Exported when the generation of info.xml has failed for any reason. Contains installed product information.
ESET product configuration	✓	✓	features_state.txt	Contains information about ESET product features and their states (Active, Inactive, Not integrated). The file is always collected and is not tied to any selectable artifact.
ESET product configuration	✓	✓	Configuration\product_conf.xml	Create XML with exported product configuration.
ESET data and install directory file list	✓	✓	ESET\Config\data_dir_list.txt	Create text file containing list of files in ESET AppData directory and all their subdirectories.
ESET data and install directory file list	✓	✓	ESET\Config\install_dir_list.txt	Create text file containing list of files in ESET Install directory and all their subdirectories.
ESET drivers	✓	✓	ESET\Config\drivers.txt	Collect information about installed ESET drivers.
ESET Personal firewall configuration	✓	✓	ESET\Config\EpfwUser.dat	Copy file with ESET Personal firewall configuration.
ESET Registry key content	✓	✓	ESET\Config\ESET.reg	Contains a registry key content of HKLM\SOFTWARE\ESET
Winsock LSP catalog	✓	✓	Config/WinsockLSP.txt	Collect the output of netsh winsock show catalog command.
Last applied policy	✓	✓	ESET\Config\lastPolicy.dat	The policy applied by ERA.

Quarantine
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
Info about quarantined files	✓	✓	ESET\Quarantine\quar_info.txt	Create text file with a list of quarantined objects.
Quarantined files	✗	✓	ESET\Quarantine\<username>	Collect NDF and NQF files from ESET Security product.

ESET Logs
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
ESET Events log	✓	✓	ESET\Logs\Common\warnlog.dat	ESET Product event log in binary format.
ESET Detected threats log	✓	✓	ESET\Logs\Common\virlog.dat	ESET Detected threats log in binary format.
ESET Computer scan logs	✗	✓	ESET\Logs\Common\eScan\*.dat	ESET Computer scan log(s) in binary format.
ESET HIPS log*	✓	✓	ESET\Logs\Common\hipslog.dat	ESET HIPS log in binary format.
ESET Parental control logs*	✓	✓	ESET\Logs\Common\parentallog.dat	ESET Parental control log in binary format.
ESET Device control log*	✓	✓	ESET\Logs\Common\devctrllog.dat	ESET Device control log in binary format.
ESET Webcam protection log*	✓	✓	ESET\Logs\Common\webcamlog.dat	ESET Webcam protection log in binary format.
ESET On-demand server database scan logs	✓	✓	ESET\Logs\Common\ServerOnDemand\*.dat	ESET server On-demand log(s) in binary format.
ESET Hyper-V server scan logs	✓	✓	ESET\Logs\Common\HyperVOnDemand\*.dat	ESET Hyper-V server scan log(s) in binary format.
MS OneDrive scan logs	✓	✓	ESET\Logs\Common\O365OnDemand\*.dat	MS OneDrive scan log(s) in binary format.
ESET Blocked files log	✓	✓	ESET\Logs\Common\blocked.dat	ESET Blocked files log(s) in binary format.
ESET Sent files log	✓	✓	ESET\Logs\Common\sent.dat	ESET Sent files log(s) in binary format.

*Option is displayed only when the file exists.

ESET Network Logs
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
ESET Network protection log*	✓	✓	ESET\Logs\Net\epfwlog.dat	ESET Network protection log in binary format.
ESET Filtered websites log*	✓	✓	ESET\Logs\Net\urllog.dat	ESET Websites filter log in binary format.
ESET Web control log*	✓	✓	ESET\Logs\Net\webctllog.dat	ESET Web control log in binary format.
ESET pcap logs	✓	✗	ESET\Logs\Net\EsetProxy*.pcapng	Copy ESET pcap logs.

*Option is displayed only when the file exists.

ESET Diagnostics
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
Local cache database	✗	✓	ESET\Diagnostics\local.db	ESET scanned files database.
General product diagnostics logs	✓	✗	ESET\Diagnostics\.	Files (mini-dumps) from ESET diagnostics folder.
ECP diagnostic logs	✓	✗	ESET\Diagnostics\ECP\*.xml	ESET Communication Protocol diagnostic logs are generated in case of problems with product activation and communication with activation servers.

ESET Secure Authentication
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
ESA logs	✓	✗	ESA\*.log	Exported log(s) from the ESET Secure Authentication.

ESET Email Logs (ESET Mail Security for Exchange, ESET Mail Security for Domino)
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
ESET Spam log	✓	✗	ESET\Logs\Email\spamlog.dat	ESET Spam log in binary format.
ESET SMTP protection log	✓	✗	ESET\Logs\Email\smtpprot.dat	ESET SMTP protection log in binary format.
ESET mail server protection log	✓	✗	ESET\Logs\Email\mailserver.dat	ESET Mail server protection log in binary format.
ESET diagnostic e-mail processing logs	✓	✗	ESET\Logs\Email\MailServer\*.dat	ESET diagnostic e-mail processing logs in binary format, direct copy from disk.
ESET Spam log*	✓	✗	ESET\Logs\Email\spamlog.dat	ESET Spam log in binary format.
ESET Antispam configuration and diagnostic logs	✓	✗	ESET\Logs\Email\Antispam\antispam.*.log	Copy ESET Antispam configuration and diagnostic logs.
ESET Antispam configuration and diagnostic logs	✓	✗	ESET\Config\Antispam\.	Copy ESET Antispam configuration and diagnostic logs.

*Option is displayed only when the file exists.

ESET SharePoint logs (ESET Security for SharePoint)
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
ESET SHPIO.log	✓	✗	ESET\Log\ESHP\SHPIO.log	ESET Diagnostic log from the SHPIO.exe utility.

Product specific logs - options are available for specific product.

Domino (ESET Mail Security for Domino)
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
Domino IBM_TECHNICAL_SUPPORT logs + notes.ini	✓	✗	LotusDomino\Log\notes.ini	IBM Domino configuration file.
Domino IBM_TECHNICAL_SUPPORT logs + notes.ini	✓	✗	LotusDomino\Log\IBM_TECHNICAL_SUPPORT\.	IBM Domino logs, not older than 30 days.

MS SharePoint (ESET Security for SharePoint)
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
MS SharePoint logs	✓	✗	SharePoint\Logs\*.log	MS SharePoint logs, not older than 30 days.
SharePoint Registry key content	✓	✗	SharePoint\WebServerExt.reg	Contains a registry key content of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Web Server Extensions. Available only when ESET Security for SharePoint is installed.

MS Exchange (ESET Mail Security for Exchange)
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
MS Exchange transport agents registration	✓	✗	Exchange\agents.config	MS Exchange transport agents registration config file. For Microsoft Exchange Server 2007 and newer.
MS Exchange transport agents registration	✓	✗	Exchange\sinks_list.txt	MS Exchange event sinks registration dump. For Microsoft Exchange Server 2000 and 2003.
MS Exchange EWS logs	✓	✗	Exchange\EWS\*.log	Collecting of EWS Exchange Server logs.

Kerio Connect (ESET Security for Kerio)
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
Kerio Connect configuration	✓	✗	Kerio\Connect\mailserver.cfg	Kerio Connect configuration file.
Kerio Connect logs	✓	✗	Kerio\Connect\Logs\{mail,error,security,debug,warning}.log	Selected Kerio Connect log files.

Kerio Control (ESET Security for Kerio)
Artifact name	Collection profile		Location / File name	Description
Artifact name	Default	Threat detection	Location / File name	Description
Kerio Control configuration	✓	✗	Kerio\Connect\winroute.cfg	Kerio Control configuration file.
Kerio Control logs	✓	✗	Kerio\Connect\Logs\{alert,error,security,debug,warning}.log	Selected Kerio Control log files.

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List of artifacts / Collected files

Windows Processes

Windows Logs

System Configuration

ESET Installer

ESET Security Management Center (ESMC) and ESET Remote Administrator (ERA)

ESET Configuration

Quarantine

ESET Logs

ESET Network Logs

ESET Diagnostics

ESET Secure Authentication

ESET Email Logs (ESET Mail Security for Exchange, ESET Mail Security for Domino)

ESET SharePoint logs (ESET Security for SharePoint)

Domino (ESET Mail Security for Domino)

MS SharePoint (ESET Security for SharePoint)

MS Exchange (ESET Mail Security for Exchange)

Kerio Connect (ESET Security for Kerio)

Kerio Control (ESET Security for Kerio)