Troubleshooting
ESET Bridge installation troubleshooting
•Windows:
oIf the installation is unsuccessful, review the installation log files in the All-in-one installation package. The logs directory is the same as the directory for the All-in-one installer, for example C:\Users\Administrator\Downloads\x64\logs\
oVerify that ESET Bridge services are running in the services.msc snap-in (look for EsetBridge and EsetBridgeWatchdog).
•Linux:
oVerify that the EsetBridge and EsetBridgeWatchdog services are running by executing the following commands:
sudo service EsetBridge status
sudo service EsetBridgeWatchdog status
By default, both services start automatically. The EsetBridgeWatchdog service monitors the EsetBridge service and restarts it when it stops. |
Restart the EsetBridge service remotely
You can restart the EsetBridge service remotely from ESET PROTECT Web Console using the Run Command Client Task:
•Windows: cmd /c "net stop "EsetBridge" & sc start "EsetBridge"
•Linux: sudo service EsetBridge restart
ESET Bridge logs
•Windows:
oC:\ProgramData\ESET\Bridge\CrashDumps
oC:\ProgramData\ESET\Bridge\Logs
oC:\ProgramData\ESET\Bridge\Proxies\Nginx\logs\cache.log
•Linux:
o/var/log/eset/bridge/Bridge.log
o/var/log/eset/bridge/Watchdog.log
o/var/opt/eset/bridge/nginx/logs/cache.log
ESET Bridge log rotation
ESET Bridge has a log rotation feature that rotates logs at a certain time interval so that the log files will not be too large. A log purger functionality also removes the oldest log files to free up space.
1.Open the pkgid file in a text editor:
•Windows: C:\Program Files\ESET\Bridge\pkgid
•Linux: /opt/eset/bridge/etc/pkgid
2.Edit the parameters in the pkgid file:
Parameter |
Description |
Applies to |
---|---|---|
logger_rotation |
Log file size in MB when the rotation occurs. |
ESET Bridge executable logs |
logger_purgeAge |
Time interval in days when the purge occurs. |
ESET Bridge executable logs |
nginx_logger_rotation_kb |
Log file size in KB when the rotation occurs. |
nginx executable logs |
nginx_logger_purge_days |
Time interval in days when the purge occurs. |
nginx executable logs |