What to send to Customer Care

Sending system data such as logs will help ESET solve your problem. ESET will use this data only to provide technical assistance. Below is the list of logs ESET Customer Care may request for each component.

ESET Remote Administrator

/var/eset/RemoteAdministrator/Server/

Virtual Agent Host

/var/log/eset/RemoteAdministrator/VAgentHost/trace.*

Virtual Agent Multi-proxy

/var/log/eset/RemoteAdministrator/VAgentHost/Proxy/trace.*

Multi-agent

/var/opt/eset/RemoteAdministrator/VAgentHost/MultiAgent/<uuid>/ProgramLogs/trace.*

ESET Virtualization Security

See How to access system logs.

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When the stack is full for the trace.log file, another file called trace.1 is created.

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Multi-agent has a separate folder according to universal unique identifier (UUID) of each virtual machine. When you have a large number of virtual machines, you can create archives from that folder up one level /var/opt/eset/RemoteAdministrator/VAgentHost/MultiAgent.