How to access system logs

Enter Management mode and select menu Access system logs and then select Enable SFTP access to the system logs. Enter your password for SFTP access and select Apply.

EVS_4

Run your SFTP client (we recommend to use free WinSCP SFTP client).

 

Enter the Hostname (you can find it in ESET Virtualization Security in management mode > Configure network).

EVS_2

Default SFTP port is 22. As User name, enter logs. Now you can save the configuration or just click Login.

 

EVS_5

When you are prompted for password, enter the password that you used in ESET Virtualization Security.

 

Now you have access to ESET Virtualization Security logs.

 

In communication with ESET Customer Care, you are normally prompted for these files:

messages, dmesg, boot.log, yum.log (and all rotated copies (for example messages-20160411, maillog-20160411 and so on).

all files from audit folder

eset/RemoteAdministrator/EraAgentInstaller.log

all files from eset/RemoteAdministrator/Agent/