ESET Online Help

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You can find some of the most frequently asked questions and problems encountered below. Click the topic title to find out how to solve your problem:

How to update ESET Security Ultimate

ESET Security Ultimate has detected a threat

How to remove a virus from my PC

How to allow communication for a certain application

How to enable Parental control for an account

How to create a new task in Scheduler

How to schedule a scan task (weekly)

How to unlock Advanced setup

How to resolve product deactivation from ESET HOME

If your problem is not included in the list above, try searching the ESET Security Ultimate Online Help.

If you cannot find a solution to your problem/question in the ESET Security Ultimate Online Help, you can visit our regularly updated online ESET Knowledgebase. Links to our most popular Knowledgebase articles are included below:

How to renew my subscription?

I received an activation error while installing my ESET product. What does it mean?

Activate my ESET Windows home product using the activation key

Uninstall or reinstall my ESET home product

I received the message that my ESET installation ended prematurely

What do I need to do after renewing my subscription? (Home users)

What if I change my email address?

Transfer my ESET product to a new computer or device

How to start Windows in Safe Mode or Safe Mode with networking

Exclude a safe website from being blocked

Allow access for screen readers software to ESET GUI

If necessary, you can contact our Technical Support with your questions or problems.