Login failed – common errors

We could not find an account that matches the entered email address

The email address you entered does not match any ESET HOME account. Click Back and type the correct email address and password.

To log in, you must create an ESET HOME account. If you do not have an ESET HOME account, click Back > Create account or see Create a new ESET HOME account.

Username and password do not match

The entered password does not match the entered email address. Click Back, type in the correct password and make sure the entered email address is correct. If you are still unable to log in, click Back > I forgot my password to reset your password and follow the on-screen steps or see I forgot my ESET HOME password.

The selected login option does not match your account

Your account is linked to your social media account. To log in to the ESET HOME click Continue with Google or Continue with Apple and log in to the appropriate account. After a successful login, you will be redirected to the ESET HOME confirmation web page. You can disconnect your social media account from your ESET HOME account on the ESET HOME portal.

Incorrect password

This error can occur if your ESET Safe Server is already connected to ESET HOME and you are making changes that require you to log in (for example, disabling Anti-Theft) and the password you entered does not match your account.

Click Back and type the correct password. If you are still unable to log in, click Back > I forgot my password to reset your password and follow the on-screen steps or see I forgot my ESET HOME password.